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February 2024 by Terry K.
Went into to shop on a Sunday morning. Lots of employees standing around talking and on there phones. Not very many shoppers. I asked two for help who just kind of had that lost look. Ya I a I'll get someone for you one said. Went back to his phone. We waited no one came. We went to customer service. Nope no one there.. two associates Coates talking near paint. I asked them and thought they were getting someone. Waited at the desk as there was a guy working hard with people in the return line. Waited and finally asked the two again. Oh she at lunch. Oh thanks tire telling me I replied. We decided we could do business on line better. Still had a few items to buy so headed to check out. Couple associates standing there so I asked if one was a manger. She s re had the bling to f a top worker. She said she was and I addressed my concerns. She said ya the competes are down. Nope they were working fine. Associate at self check working hard and a few others as well. Overall this store is a negative 5 and need new leadership
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January 2024 by Cesar Q.
Great service by William Hennessy Said hello with in 10 feet and ask if he can help Definitely an employee who care for his customers
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January 2024 by Layla T.
Terrible terrible terrible I have never experienced such bad service and I've shopped here so often and have met some amazing people. So I would like to preface this review and mention that there are so many wonderful employees and this is out of the norm however my experience was so bad I must share. My washing machine recently broke and I visited this location to purchase a brand new one. Met with a young woman in the service area to purchase what I need and was stunned to see the lack of professionalism. From her rude remarks to unwillingness to provide information, I was just told "I don't know" multiple times. She was able to finish the order with me and said they would reach out to set up a delivery appointment. Here is the kicker, she called and said they could only deliver my order in the morning (when I work) and there was nothing she could do about it - and that it wasn't her problem, after asking her if there were any other dates that could accommodate an afternoon delivery. After her rude remarks and lack of help she said there were 10 openings in the afternoon BUT she wasn't going to schedule it because the delivery team doesn't like to have too many on their plate. Never heard that before. We then get off the phone, I'm thinking that's all (and somewhat annoyed). She calls me again and states, "you hung up and I wasn't done speaking" which threw me for a loop. Long story short - all I came in for is a new machine because I currently have No way of washing my clothes and have had to put up with a lot of unnecessary attitudes and unwillingness to provide a service I am paying for. Signed a very unhappy customer. UPDATE they missed my drop off appointment because of incorrect internal scheduling...great.
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December 2023 by Hedy C.
The service is always great at The Home Depot I go to. Also, the one in Rialto is great as well. The selection always has lots to choose from. Now, I noticed the Rancho Cucamonga one has more selection of plants than the others. So if you're looking for plants, that's the one for you. The value is ok. Everything has gone up in price. Look for clearance sales on plants.
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October 2023 by Deborah Lynn
This Garden Center is so beautiful! Flowers, plants, and PUMPKINS! The colors are so beautiful and vibrant!!!!!! The manager Frankie does a wonderful job with this garden!!!!!!!!
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August 2023 by Angelica E.
*BEWARE* of incorrect barcodes on items. I purchased window blind, 23X64 in. description on box & blind in it matched, did have to have an employee cut an inch off to fit my window. What didn't match was the bar code & price. I was charged for 27X64 in blind. Unfortunately, I did not notice it until after I had hung up the blind and was reviewing my receipts ( had multiple purchases due to my room remodel ). I took pictures of the hung blind and a tape measure next to it & took it to Home Depot in San Bernardino on 08/29 spoke with Margaret at returns desk asked if I could get price difference refunded ($7) she said I need to bring box & blind in to get refund and then repurchase at correct price Very upsetting. The reason I went to Fontana Home Depot to buy blinds bcz the San Bernardino location had its blind cutting machine out at the time. Not trying to buy products at one location and get refunds at another, San Bernardino is my closest location.
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July 2023 by Timothy R.
Just wanted to take a quick moment to say how pleased we were to work with one of your Fontana in-store associates, Chris Ramirez. Chris helped us with our selection and purchase of new garden hedges for our backyard. He is very knowledgeable and easy to work with. He is a valuable asset to the Fontana Sierra Lakes location Home Depot family.Tim & Shelley from Rancho Cucamonga
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July 2023 by Katherine D.
We were completely lost in the Electrical department and Ash was awesome at assisting us, being patient with us and ultimately we found what we needed! Thank you Ash for your help! You're the Best!!
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May 2023 by Rodney P.
Home Depot has pretty much everything you need to repair things at your home or apartment. The tools they sell are great, they have a wide assortment of tools for everything. I Love also their Gardening Department.
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April 2023 by Ethan L.
Horrible customer service I went to the gardening section today to get bags of pebble stone they were up on a shelf not on the floor stacked over lapping I picked up a couple up near the edge but it was hard to get the ones that had other bags overlapping them those were higher and in the middle I needed 15 bags which are 45-50 pounds 5-6 feet off the ground so I went to the front for help the lady at the register said she would send someone to take the palette down. A girl and guy show up and the girl ask if I'm there for the bag of rocks I say yes and she sarcastically points over to them on the shelf and says there right there then the guy looks at me and says you can't get them your self then he grabs a bag and the girl try's to get one too then they both figure out it's harder then they thought and he goes and gets a big yellow ladder. They expect you to lift 15 50lbs bags standing on the ground over your head is unbelievable I honestly wanted to walk out but that's the closest Home Depot near me looking at the other reviews they really need to take customer service classes and new protocols for picking up heavy products that are on shelves
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March 2023 by Michael D.
The amount of times i've been here during the week and not been bothered i would think by now there employee's would stop profiling me as a thief. I had a loss prevention associate follow me around the store and then after i paid required me open my box so they could make sure i wasn't stealing lied about being a manager & insinuated that i shouldn't have a problem with them opening my boxes (that was a gift) for them to make sure i am not stealing. Claimed its protocol when i have purchased multiple high priced items and never had that happen. But today had a lady step up to me about 3PM 3/5/23 near self checkout and ask for my receipt. The next time i get bothered by your stupid weekend employee's i'm going to get a squirt bottle and spray them and tell them bad dog.
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February 2023 by Li L.
I have been lived in the area many years and purchased many things from the store before and the other employees are nice. But today, some employees in Home Depot customer services in this store are so bad, the men work in 15 lane, Brian doesn't want work in Home Depot, he is rude to the customers and even refused to work. He asked Dina to help the customer but the girl is untrained, knows nothing, very bad attitude, she doesn't know anything of how to help the customers and even argued with the customers, and even said the customer is stupid. She and Brian are in 15 lane, they are discriminate the customers. Not help the customers and even said the customers are stupid. Brian even lied to the customers and told he is the general manager of the store and asked me to leave, he and the girl Dina are both so rude without training. Even the other Home Depot employees are trying to help me to find what equipment I need to install the solar lights on the bricks hard wall. Brian asked and stopped other employees to help me the customer and ask me to leave, it is discrimination to me. He is so rude and should not work in Home Depot and he doesn't like work here too, he refused to work. Can not believe Home Depot allow such kind of wired person without training to work in the store, he totally doesn't want work. He not only doesn't want help the customer but also stopped other employees to help the customers to find the right equipment, he is so rude and without corresponding education and training. He should be fired for even push the customer to leave and not buy the products and destroyed the business of the store and the business owner. Brian and Dina, the girl, work in 15 lane on Sunday, discriminate customers very rude to the customers need to be fired.
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November 2022 by Rick O'Neil
Great selection of Christmas decorations
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November 2022 by Maria H.
Long long lines...ridiculous! They need to invest in training floor employees to also be checkout clerks. Otherwise love their inventory and price point.
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November 2022 by Lisa F.
Please just avoid Home Depot at all costs. Ordered 2 sets of washers and dryers in July (4 appliances in total). The contracted delivery team Temco was a joke. Came to install a fridge (they had read the orders wrong), had to reschedule. The next soonest appointment was the following week. Waited and waited to have no one show (the claimed the orders read it was already delivered and installed so they skipped me!!) when they finally came back and installed another week after that they damaged my wall!!! Zero luck since AUGUST to get anyone to even give me an answer as to how to be reimbursed for the damage. Temco points at Home Depot and Home Depot points at Temco. Finally I was told I had to contact my local Home Depot to start a claim through their insurance company: Segwick. I called the Fontana location and spoke to Yesenia. She dismissed me immediately and said Home Depot does not deal with Temco's damages. I asked her to please look into the matter rather than just brush me off. Sure enough this was the way to submit a claim. But guess what... Yesenia put in the claim wrong! Now I'm back to square one. The last straw is I just got an email saying "...your homedepot.com order shipped..." I sure didn't order anything else from these amateurs. Looked at the email to see the invoice dated back in June! And yes my credit card was charged again?!? HOW?!Everyone please check your credit card and bank statements to Make sure you haven't been double charged!! And just to be extra safe don't even think about shopping in store or online!