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July 2024 by Lonnie Mccarley
Went inside and found out this place was very out of order
Waited for the ladies talk on the phone while I waited
They was both on personal phone calls and had me wait until I walked out
I think it’s a Spanish only Fred loyalty
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May 2024 by Vivian Huerta
Young lady was very courteous and had a Awesome sense of humor
Excellent service!
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January 2024 by Giovanni Valdivia
Bad insurance
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January 2024 by Juliana Moscoso
I am writing this review on behalf of my dad. He has been a customer with Fred Loya for 16 months. They renewed his policy and for some reason added me to his policy without his consent i have my own insurance with my husband so it was definitely weird, he didn’t find out about this until he notice he was getting money taken out automatically, his policy went up double his regular payment. He was definitely upset, he never added me to his policy and they even set up an automatic payment. My dad called even showed up to see what happened the staff didn’t care they just brushed him off and said they don’t know? the adjuster was on vacation and they can’t help. He asked to speak to someone and kept giving him different numbers for other locations and giving him the run around.This isn’t right, the ladies were rude and super careless. They stil haven’t helped him whenever he calls they say they will call back and no one ever calls back.they shouldn’t treat their customers this way, extremely unprofessional! DO NOT GO TO THIS PLACE 0 stars.
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March 2023 by Kaitlyn Recinos
Excellent environment and good workers.Had the best experience and the manager is great.
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March 2023 by Fabby Lovesu
Best customer service, been a loyal customer since a decade ago !
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March 2023 by Manny Vasquez
Great customer service and very fast to resolve problems
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March 2023 by Paty R
Great service and the staff is always pleasant
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March 2023 by Jessica Luna
I’ve been coming to Fred Loya for years, everytime I go I’m always greet with a smile. Evelyn is the last person who helped me with a problem I had and she was quick to solve the issue. Thank you Evelyn so much.
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March 2023 by Leticia Gurrola
Went in for a quote and Miss Evelyn helped me right away she is very sweet and helpful she answers all questions you ask, I recommend Eveyn Cota for good service
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March 2023 by robert morales
I received some of the best and smooth service today .Added insurance to my new car in a breeze !! I believe I was assisted by a girl named Eve or Evelyn ! Most likely it was Evelyn .But go to her ! don’t go anywhere else if you want amazing service
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March 2023 by Edgar Ocampo
Ask for money for everything, never explain why!!! To expensive !!!!
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September 2022 by George Santos
Unfortunately i had to call the professional at the El Monte office ,because the people over here in Fontana aren't very good at there job and i feel i should be refunded my dough for the last 6 month i was cover. They wrote down the wrong model of my car and couldn't fix they called there supervisor she couldn't fix it so the DMV suspended my registration it was so frustrating deal with them i gave up and luckily for me a coworker told me them girls at the El Monte office are professionals and know whats up. Thank you El Monte office ??
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August 2022 by LS R
Excellent customer service from Karina V. ??Kind, friendly & professional.Thank you for searching for the best policy at a reasonable price. Satisfied customer!
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March 2022 by leonel Silva
Excellent customer service from Karina V. ??Kind, friendly & professional.Thank you for searching for the best policy at a reasonable price. Satisfied customer!
