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July 2024 by Jensen McKean
If you are working remotely look for a more reliable provider. You will have outages every hour on the hour. We rely on internet, especially with remote work to well…work. If you can’t provide reliability for a region….DON’T provide it. Internet was better in 1995. If Xfinity didn’t need to cut costs every year and actually cared about the customer experience less than they care about shareholders they probably could improve it. Get AT&T
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June 2024 by Albina Ara
I recently visited the Xfinity store on Bidwell and had an outstanding experience thanks to Noah. His expertise, professionalism and ability to make the entire process smooth and hassle-free truly exemplify excellent customer service. Thank you, Noah, for your incredible help!
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June 2024 by Robert Schmer
Always ALWAYS under staffed. Usual wait time is 20 minutes on a good day which is very rare.....
Service is good but the very long wait time is much worse then the customer service quality....
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June 2024 by Evgenii M
I've been waiting for 1hr. Comcast should pay more to employees . There are a lot of space but not enough people to work
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June 2024 by G S
Couple weeks ago I had to call Xfinity call center. My wifi at home needed to be fixed. After that call I started getting endless scammers calls. I keep blocking them, but they are calling me from different new numbers. I hope Xfinity’s managers will pay attention to that fact and protect their customers’information.
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June 2024 by J Rob
The absolute worst in wait times when extra employees who aren’t helping customers could step in. There were only 3 customers in the store but 6 employees. Every time I’ve come to this location whether or not I have an appointment, experience has been subpar. All the way from one employee talking about politics to his disdain towards certain ethnicities and the governor. I’ve been waiting for 20 minutes, barely acknowledged when I walked in but elderly couple walks in 15 minutes later and they were acknowledged without hesitation.
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April 2024 by Brandon Bachman
To cancel service: chat with virtual agent online... says can't help, I need to call. Call the 800 number and it directs me to chat with an agent and hangs up call. Call back, demand an agent. Get an agent, agent says they can't help, need to call tomorrow. Try to schedule an appointment for a call back, and only appointment they can give is +1 week, on a Saturday between 4pm and 4:30pm. Must go the office, in person to cancel service without 1 week delay. Horrible customer service. Signing up for service is a Hotel California situation. You can check-in, but they make it as hard has possible to checkout.
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March 2024 by Alex Seebach
Went in to cancel my xfinity account. The first guy who helped asked what I was in for and after my response basically said pay your bill, and we can help return your stuff and moved on to the next customer. However, Jocelyn asked shortly after what I was in for and helped me return my router and told me to wait a couple of days to pay my bill because the rental fee for the router would be reimbursed. She is the reason I gave 5 stars because she was attentive and didn't just blow over me. Old Man Rivers, on the other hand, needs some work on his customer service skills he could've for sure helped me with returning my router.
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March 2024 by Joe M.
Raised internet prices $20/month in January without reason (105/month). They also charge $60/month for basic cable (about 35 channels). Try wiregard antennas to get local channels. Scan channels during day as tower transmission signals are reduced in evenings. When calling comcast customer support are sent overseas where communication issues exist. Was put on hold repeatedly for about and hour. Renegotiated contract but they sent me 3 zuma boxes which have no idea why. Basically a roku clone which do not need.
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February 2024 by Kathleen O.
Run don't walk to see Subaya Hill at the Folsom location if you need any help! I just left, not only solving an issue for my elderly parents, but with tips and suggestions on service and billing that will help me and the rest of my family members. What I loved most was that she helped when I didn't even know what to ask for, or the questions I should be asking. So appreciative of the help I got today! Of course she will be promoted...so go soon!
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February 2024 by Matthew Lenz
Stephen is awesome! It got really busy in the store but he was great at directing the traffic and getting everyone where they need to go. He got my equipment returned quick and sent me on my way. He's a nice guy, thank you Stephen!
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February 2024 by TG Maya
Aaron was the best help I could've asked for thorough and to the point. In and out and happy.
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February 2024 by Samuel Broff
Wonderful help from Beto and Subaya. Very knowledgeable and helpful with my mobile questions and activation.
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February 2024 by Samuel B.
Wonderful help from Beto and Subaya. Very knowledgeable and helpful through my mobile questions and activation.
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January 2024 by J L.
I cannot express how great my experience was with the Xfinity Team in Folsom this past weekend. I went in as a newbie with technolgy. Canceling our land line, upgrading phones, transferring 4 lines from Verizon. SUBAYA has GOT YOU! FANTASTIC AMAZING DEDICATED employee! During my numerous hours in the store, due to an initial error on my part, she stayed on the line with me with customer service for almost 2 hours, directing them what they needed to do to make things right. And she made it right! All the while multitasking with other customers, fulfilling their needs, smiling and making them happy as well. ALL the staff was courteous and kind, with smiles. I spent many hours in this store both Saturday and Sunday. Did not hear a unsatisfied customer. The Customer Service Support Call Center is a totally different deal. But that is of NO FAULT of the staff in the store. SUBAYA YOU ROCK!!!!
