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July 2023 by Sierra Deruelle
If you are younger than 40 don’t go in here. These women who work there are not very nice to younger women! It’s such a bummer but this is my 3rd time with the same experience at this store! They were rude to me the worst when I had my kids with me. And my kids are well behaved! I don’t understand a place like this.
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May 2023 by Ed R
Great women's clothing
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May 2022 by Brandie W.
Beautiful, flattering clothes. Nora is a customer service super star!
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March 2022 by Edith D.
I found my favorite boutique!!!!! I can get overwhelmed at an indoor mall. This boutique is located at an open air shopping center. Easy to access. And don't get me started talking about the beautiful clothes!!! Clothing for all occasions & every day. And the sales associates are amazing! kind, helpful, and always welcoming. They also have an award/point system:)
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March 2022 by Miriam Velázquez
Best place on earth! Cloths, service!
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December 2021 by Connie V.
I had the best shopping experience this afternoon while at White House Black Market. I was looking for a cocktail dress for a party tonight. Of course that's super last minute. I browse through a few stores nothing cut my eye and I was told about this place. Walked in was a little unsure I'd be able to find something tonight Shelley the sales rep came up to me and asked what I was looking for and I told her and Bam she gathered different outfits for me to try on. She was very helpful in checking in on me in the checking in the fitting room. I ended up buying a dress that she suggested and I would never have picked that out myself. I told her the dress was perfect except around the belly area. Of course that's because I'm fat. She said no problem go to Soma and I'll take care of you. She place a call to Samantha at Soma and asked her to pick a few items for me to choose from once I head over there. When I walked over there Samantha greeted me by name and had the items picked up for me to choose. The trip to Soma was a total of five minutes from the time I walked into the time I got my receipt. Excellent customer service does exist and they still exist even during the holiday season. I'm so thankful for this wonderful experience today. I know shopping at the 11th hour can be stressful and Shelli and Samantha at so much sure made this a pleasant trip.
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March 2021 by Sierra Gregory
Highly recommend this place! I was a little nervous because I am a size 12-14 and normally can’t find a nice place that caters to my size. Shelly was absolutely amazing in making me feel comfortable and providing plenty of choices. Love everything I walked out with!
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July 2020 by Kelly Beckerman
Love this place! The service is always so friendly and helpful and the clothes are top quality.
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November 2019 by Kanwal S.
One of my favorite stores and I usually shop at another location. This location provided poor customer service. They fawned over well dressed Caucasian customers only. I left the store disgusted.
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August 2019 by Candance Brooks
If you have not shopped at the Folsom WHBM before, then you are truly missing out on amazing service, clothing and accessories. The personal touch from every sales associate is pure perfection. Lynn and Shelley in particular, will have you leave the store feeling on top of the world. Their personal assistance and attention to detail is their trademark. Love these women.
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July 2019 by LT P.
This store is my absolute favorite!! However this my first visit to this location. Sadly I experienced the absolute WORSE customer service. I walked in and no one greeted me! I was browsing the rack and an employee looked right at me and NEVER asked if I needed any assistance This should never happen in this store. I'm so disappointed !!!
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June 2019 by PATRIARCH LAW CONSULT
Exotic female casuals
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May 2019 by Leena Mehta
Elena is lazy. I went in to get a dress price matched, she told me I had to go back to the Roseville store where the mistake was made and said she was too busy to deal with it. I was very upset because I only went to the roseville store to buy it since they did not have my size at the Folsom store and I live in EDH. I shop here all the time and feel that her customer service and attitude was not at par with WHBM. After getting upset she finally called Roseville store and they realized there was a glitch in the system. She just had to put in a little extra effort and it was a very simple fix but she would rather have helped someone who was buying something new. Beware of Elena when you shop there.
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April 2019 by Jay H.
The regional manager of this store needs to put his/ her employees through a basic customer service course ASAP. Since day one the employees especially the older brunette lady working here have always been extremely rude and stuck up. They need to get their attitudes in check and remember they are employees at a retail clothing store and are definitely not above anyone. This is a high school teenager type of job or at best someone putting themselves through college. As a regional manager you may also want to get the old brunette ladies hearing checked as when she is behind the counter not selling on the floor she is definitely busy demeaning her customers loud enough for them to hear. We are what we do in this world and the employees at this location are not saying much for themselves nor are they representing this company or retail location in a positive manner.
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March 2019 by Sarah George
I love WHBM's clothes. They are stylish, they fit well, and they go great at work. I wish I could afford more. I also love the service at WHBM. I can walk in, and the staff is always so friendly and goes out of their way to find the perfect item and the perfect fit.
