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March 2024 by Kevin Forbey
Efficiency
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March 2024 by E. Allen
It's rare I give 5 stars to ANYTHING, but this shop will get my rare PERFECT rating. Treated like a human being: CHECK. Courteous service, eye contact, distancing? CHECK. For a guy like me used to barely disguised disparagement, microaggressions and macroaggressions, and even blatant defamation from those tasked with assisting me, NONE OF THAT HAPPENED on this recent visit. This has been an extraordinary experience. The young man INSISTED on taping up my torn up box. I have to admit, it was next-level and not what I was expecting. This is easily a 5-star location and I can't recommend it enough. Highest possible rating, other places will NEVER get this rating even if they paid me IN CASH to come over.
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March 2024 by johnL Doe
Very good customer setvice
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December 2023 by Rebekah Bornemisza
Excellent customer service.
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October 2023 by River Bacon
The older white haired lady was rude and tried to charge me for a piece of tape, then she tells me other stores charge even more, I've been to many UPS stores and never been charged for tape in my life. One piece of tape.....
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July 2023 by Eva E.
Back on May 11 morning hours, I went to this location with my special needs son and the manager was extraordinarily professional and did a fabulous job taking his passport picture and helping with the mailing process. I visited many different branches prior to this one and selected this location because they were able to meet my expectations. I set-up the appointment the day before and the manager was 100% ready upon our arrival. I can't thank him enough. And by the way, we got the passport even sooner than we expected without any issues, so thanks for assisting us!
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May 2023 by Abul L
Great staff, makes sure customer needs are met and ensures customers satisfaction.
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April 2023 by James Nelson
Wonderful place to do business. Very friendly and helpful.
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March 2023 by Joy Snider
James is a wonderful UPS employee whom I enjoy working with nearly every day!! This is the only UPS store I will use because of the pleasant attitude of James and others here at store #3928 in Folsom, just a few blocks from my house! I hope he always works at this location!
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March 2023 by Aaron Rytsis
Penny, Natalia, James and the whole gang at this UPS location have treated me with speed, accuracy and service that is second to none- it’s the only place I go for all my shipping needs!
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March 2023 by Abby Wik
Great store, always very helpful. They have a great card selection and for inexpensive. Thank you for all of your help Natalya!
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March 2023 by Chris Beeson
I come to this store because of the great customer service. Natalya is so helpful and always comes up with a solution. Thank you for everything. You are the best.
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March 2023 by Mark H.
Been doing business with this location for quite some time. Staff has always been professional, attentive and make sure that I feel valued as a customer. Highly recommend.
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February 2023 by Greg G.
James, the customer service rep guy is slow. If you bring packages to UPS have your packages ready or know what you need. When the line is 5+ deep and you are clueless is just pathetic.
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January 2023 by R S.
I have other UPS stores that are closer to my house, however, once I experience rude customer service I won't go back. The UPS store on Folsom Auburn is the best! Outstanding customer service, they are so helpful and polite and knowledgeable. I love chatting while they get my package ready to send out. Even my little dog Lulu loves to go in with me. The staff take time to check pricing for the carriers so I can get the best deal when sending packages . Parking isn't the best but I don't care because it's worth it for the service they provide. I appreciate the hard working crew at this location on Folsom-Auburn road.
