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June 2023 by Brandi G.
***** DO NOT RENT FROM HERE ***** This place is a joke & very unprofessional!!!! U-Haul should pull its rentals from this place.. We flew in from out of state early in the morning & had a reservation for 9am for a 26' u-haul. Our storage we were going to empty out was just a block away. The reason for renting at this location. NEVER AGAIN!!!!!!! We arrived a bit early and were advised that the person in charge of renting out the u-Hauls would not be in until 9. Fair enough, we left & went to the storage unit to get started & returned at 9. The guy was not there & no one else could help us out. So we waited & waited & waited & waited some more. Still he never showed up. We had hired help for just a couple hours to help us get started loading the heavy stuff. Time was ticking and money was being wasted & still no show!! FFS!!! Long story short, kinda!!! The guy never showed up & almost an hour after the reservation time had passed, my husband was connected with the guy on the phone wherever he was to do the transaction. Which was shady as my husband had to give this "guy" his personal details over the phone which we had already did online. After finally getting keys, the truck had 1 freaking gallon of gas in it, just 1. Couldn't even make it down the road. I've never ever had this happen. Oh and the state of the truck was disgusting. Like they took it in & never looked inside. It was dirty for being a newer truck & there was something gross in a bottle in the glove box.. **** done not rent here**** I could go on, but I'm not.... Stay away, be warned!!!!!!
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September 2021 by Alexander Gevirtz
Called Ali, the “manager,” an hour ahead of my appointment time stating we would be there shortly after. Came in 8 minutes after my adjusted appointment time and manager had left for the day, stating in a very rude way “well I waited but you never came so you can’t get the truck.” Very dissatisfied - DO NOT USE THIS LOCATION.
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December 2019 by Iwar Ioannis
Came in at 10:35 to rent a U-Haul guy at the counter said they won't be in until 1 p.m. but says that they're available at 11 a.m. kind of ridiculous.
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March 2018 by Allison Sutfin
Worst customer service of any place I have ever ever been. The older man is quite possibly the rudest and most unprofessional person I have met and every single time I rent a truck Uhaul sends me here for it and I have to deal with him so I will no longer use Uhaul.
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March 2018 by George Robertson
Wow, I have never been so offended from a phone call asking if a truck was available. He cussed me out because the company I work for gave him bad service one time, then insulted me personally about my ability to lift appliances without a dolly. Did not rent, cannot trust someone so rude on the phone to make decisions about damage liability for renting a truck. Also, morally abject to give money to someone so rude
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February 2018 by Mis agh
Up on our arrival, he totally ignored us when we were lost in the parking area. Then me and my wife went inside, and he asked my wife to spell the last name on the reservation. My wife spelled my last name because that was the name on the reservation, and he replied, “I don not understand what it stands for, but it sounds scary.†Me and my wife are both from middle east, and I am pretty sure exactly what he meant by saying that. Do your self a favor and get your U-Haul from somewhere else.
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December 2017 by Ben Arp
I'm not sure about the other reviews complaining about the owner as he was professional when we rented a cargo van from this location. In fact, we mentioned in passing that we'd be returning the van and then heading to a different location in Rancho Cordova later in the week to pick up a larger moving truck. He suggested that we could just rent that truck from him and save the drive on the 50. We mentioned that we attempted to reserve the 26' foot truck on U-Haul's site and it said no trucks of the size we needed were available. Well, he proved that U-Haul's online reservation system may not be 100% accurate as he had more than one of the truck size we needed on hand. We were able to cancel our other reservation and swap out the cargo van for the larger truck in one simple transaction. In the middle of 5 days of moving the idea of not having to trek out to Rancho Cordova and deal with US-50 was music to our family's ears. The owner's simple suggestion saved us at least an hour when time was a precious commodity. Specific to our move, this location was smack in the middle of the house we were leaving and the house we were moving to. It is worth noting that there is a gas station only 0.2 miles from this U-Haul location which made refilling the fuel for the van and the truck a breeze. No searching for a gas station or dealing with Rancho / Sacramento / etc. traffic while trying to negotiate a 20+ foot vehicle is an A+.
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May 2017 by Jennifer Maasberg
Yes, very, very bad customer service! The man who answered the phone was very rude. I hope he wasn't the owner because that would be even worse customer service. The man was Stupid, Stupid Stupid Rude. There are way too many other U Haul options and I recommend people use a different rental place.