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October 2023 by April F.
This store is great at providing product but this review is for the lack of lighting in the parking lot. It is pitch black from 7 pm until the store closes. It is not safe for women, customers or drivers as no one can be seen. I would hate for someone to get mugged, hit or trip due to lack of lighting in the parking lot. There are lights in the lot but not one was on. Why? There's no excuse for not making sure your customers and workers are safe on the premises. It's brighter at Chik Filet.
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October 2023 by Jetson S.
I just tried to just pick up an order. Only one person at the customer service are working. 2 others just talking. I waited for 20 minutes then just gave up. I cancel my order and order it with someone else.
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September 2023 by Alex S.
Under Normal Circumstances, Home Depot on E. Bidwell is usually my go-to place as they have most of the items I need with spectacular help from their employees, I've been coming here for years, as I'm a Folsom local for more than 20 years, However today, Sunday the 3rd, was unfortunatly a different experience, I know most people who read reviews want us to keep it short and to the point so that's what ill do for the miserable experience I had today.....At around 2:00PM, I walked in with 3 things on my mind, light bulbs, and interest in re-doing my fence, after collecting the bulbs I needed I headed over to the paint section where I encountered "Paul", a supposed ASSISTANT MANAGER for the store. Even before I said a word to this individual, he looked like he was already in a bad mood, which is understandable, everyone has their days including myself, but he took it to the next level today, I asked him and another employee standing next to him if they knew where I could find some Paint for a project I wanted to take on with my home fence, he and the employee who was (just an accessory at this point which I won't really mind about) handed me this brochure and told me I could basically go and help myself find what I needed. * For Context* .....Ive never handled paint or bought any type of paint before in my life so im pretty new to all of it, hence why I asked if they could possibly show me where and what I could purchase.I then responded, "Is this the best that you could help me with today?" Paul, a so-called "Assistant Manager" completely EXPLODES, and when I say explode, I mean he basically loses it and accuses me of being "Disrespectful" when all I did was basically ask if he could help me further since im new with this stuff. He then goes on to cause a scene in front of all the customers by getting in my face (and I mean HAND DISTANCE from me) and telling me that "I Need to Leave as his quote....SEEN ME before". Now for more context im Hispanic appearing, so in my mind, as I was completely dumbfounded at what was transpiring in front of me, I immediately think that he got the wrong person as I'm a Regular Shopper at this specific location and have a pretty good rapport with most employees there including one of my good friends Jerry (Amazing guy by the way!) Paul then takes my shopping cart, which I spent about 20 minutes filling up with certain light bulbs and other misc items, and yanks it out of my grip as he continues to yell that "I need to leave the store now" and has my cart relocated ( and probably re-shelved). Paul continued to be passively aggressive with his stance intruding my bubble, and when I told him to not touch me, he showed his arms at his waist and said" im not touching you" when his whole body is literally in my close view basically cloth on cloth.....! At this point the actual Manager, Matt was called, which I appreciate, he took me outside and we had a cordial conversation, explaining what happened, he told me he wasnt present at the time of the altercation so he cant comment but eventually, let me return to my shopping whilst simultaneously helping me with my initial paint issue, and towards the end of my encounter with met I told him that I appreciate his help and I feel like this is how any employee should be, ESPECIALLY a "Asst Manager". It was obvious something was wrong with Paul in his life aside from work, but employees SHOULD NEVER bring their anger to work, and NEVER bring it to a Regular Customers face, which he did today in full.....As I was wrapping up my conversation with Matt ( A respectful, helpful, and friendly individual), I asked him if Paul was still around, as I wanted to ask him why he thought I was someone he knew ( who im assuming caused issues there before) because if you ask any other employee there and they see me, I can almost gaurentee you they will have nothing but positive things to say about me, but Matt informed me that he was on lunch, which was odd since it wa
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September 2023 by Karen C.
Everything you need at affordable prices. I always receive excellent service at the Folsom, Rancho Cordova and Power Inn locations.
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August 2023 by Nam J.
I recently purchased a mini fridge from Home Depot Folsom. I asked for help loading it into my car because I had recently had a medical procedure and was not supposed to lift heavy objects. The employee who helped me was absolutely horrible. He walked out with the fridge and left it out at the store entrance, and then walked away from me. I had to roll it out and load it into my car by myself. When I was done, he came back and said, "See, it's not that heavy. You can do it." His attitude was utterly ridiculous.I was very disappointed with the customer service I received from this employee. I understand that he may have been busy, but there is no excuse for his behavior. He was completely unhelpful and his attitude was very unprofessional. I would not recommend Home Depot Folsom to anyone, especially if you need help loading or unloading heavy items.
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July 2023 by Patti S.
Rented a truck to pick up a ping pong table from the rental side of Home Depot. Fred was behind the counter. He was efficient, friendly and super funny. I left with a big ole smile on my face. The return was super easy and once again I was entertained by Fred. It was a good eye opener that they have SO much tools and other things to rent. A true do it yourself paradise. There's been other occasions where I've stopped in to purchase plants and my husbands list of stuff to complete his projects around the home. I can honestly say if you need something for your home this is the place to go. Plenty of parking, clean store and friendly employees.
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July 2023 by J U
AWLFUL
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June 2023 by Sylvia R.
I placed an order online for 50 bags of black mulch not realizing that was quite a bit, to pick up at one time as well as my vehicle I was driving could only a accommodate 20 at a time. When I called the following day, I spoke to Tanya from customer Service. It was so refreshing how Tanya was understanding patient and willing to solve my concern. Because I wasn't able to pick up all 50 bags at one time. She extended my helpful pick-up date. Thank you caring Tanya...
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April 2023 by Rachel K.
We stopped at this Home Depot while doing some errands. We had a return to do and their customer service area was super nice. It's sectioned off from the regular area with multiple stations. It took about five minutes for someone to be available to help us, but once we were with them it was maybe thirty seconds to get everything taken care of.We went to the garden section as well to browse some plants and picked up lemon cucumber, cilantro and a cute variety of tomatoes as well as a free milkweed plant they were giving away for Earth Day (4/22)- save the butterflies! Everyone we interacted with was friendly and I can't wait to plant my new little guys in my garden.
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January 2023 by Cutter J.
Managers and supervisors at this location are coarse and aggressive to customers. They avoid performing their duties and don't resolve customers' issues.Kendra Roberts who is the supervisor of the customer service department yells out loud at customers who come to return their items. She doesn't approach them in a professional manner Paul Cucong (a former military veteran ) who has a bald head is one of the store managers is very aggressive with customers and gets into a physical altercation with them.
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January 2023 by Roel Olivcongbc Olivares
Home Depot I'm Folsom California is on of the worst run stores in the Home Depot family. It all centers on the most inexperienced General Managers in the system. She needs to be replaced, ASAP.
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December 2022 by M P.
Short version of a very frustrating, still unresolved situation: the Store Manager, VIVIAN, hung up on me!!! I was speaking calmly and respectfully and as soon as I referenced the California Section Civil Code, Section 1723, California's refund law, she said, "I can't talk about it since you brought up the law!"Longer version: It took three attempts through corporate to get the Folsom Store Manager, VIVIAN on the phone to speak with regarding a customer service issue that my elderly parents were desperately trying to get help with, but had been completely disregarded the day before. After, VIVIAN hung up on me, corporate refused to give me a supervisor to speak with, and said it was a store issue, but would not give me the District Manager's phone number or name and said that I would need to get it from VIVIAN (the Store Manager that hung up on me).When I called corporate to try to help my elderly parents resolve this easily fixable issue, they were literally refusing to give out supervisors phone numbers. Their policy even says that if an appliance is not delivered within 30 days, the order is cancelled and the money refunded. Yet, they are refusing to take back a brand new dishwasher that is still in the box that my elderly parents were misled into keeping!I strongly warn you from doing business with Home Depot as a whole, but especially with the Folsom Home Depot, as corporate has left this issue in the hands of a rude, indifferent manager with zero integrity (VIVIAN). The corporate office (online orders) was almost as awful as VIVIAN in giving me no help (would not give the District Manager or a corporate supervisor...but at least didn't hang up on me like VIVIAN. When I asked to speak to their legal team because VIVIAN said she couldn't speak to me because "I brought up the law" (and then hung up on me (she said their legal team didn't have a phone number). The entire company was literally concealing every manager's name and contact information.So God forbid you have an issue with anything purchased at Home Depot, because you will be out of luck and hanging with zero help, especially if you are an elderly person, a minority group they don't deem as important or worth their time! This will be further pursued.
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December 2022 by Bob D.
I called to speak to a manager about a transaction. Got placed on hold for an average of 10 minutes and then got hung up. This happened on four separate occasions today over a period of 2 hours. I asked for the store manager Sabrina and never heard back. Very poor customer service and inefficient management. Customer service is not their main focus.
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December 2022 by Gabe M.
I used to be a Lowe's customer, but not anymore!Why? Excellent customer service. I was in the store yesterday to purchase my first impact driver, but had no idea what I was doing. Jerry was kind enough to walk me through all of the options and find the best power tool for my needs. In addition, he helped me find a sweet deal on a bunch of M12 batteries!Thank you, Jerry, for all of the help!
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December 2022 by Jennifer S.
While I typically prefer the competition, I've stopped by this Home Depot many dozens of times over the years.These days, the main reason I still come here is to browse the garden section. I love succulents, and I've found a few good ones here. To the best of my knowledge, they carried more rainbow cacti this year than anyone else in town did. They have really good sales in the garden center sometimes, especially on holiday weekends during spring and summer. Look for different colored price tags at the end of summer to find some great deals on ceramic and terra cotta planters. The plants that I buy here tend to fare well. Not as well as the ones I buy from the nurseries, but far better than Wal-Mart, for example. Cleanliness is average. The customer service is slightly better than the competition. Other than the garden center, I'm not a huge fan of their product selection. I feel that the competition curates better products, in general.