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November 2023 by Dimitri B.
Gil was a pleasure to work with, he helped me find the perfect chair for my office, offered a better price than online shopping and included free delivery and setup. When he brought the chair to my home he gave me a nice gift bag with it. It was the best retail shopping experience I had in a long time, thanks Gil and The Ultimate Back Store!
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December 2022 by Roxanna H.
A great experience. I have back/neck pain. Tried this store. David (Manager) was quick to help, explain, demonstrate, make a sale. He knows his business. White glove delivery fantastic! Bought an Ekornes stressless chair. Love it. I am a very happy customer.
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December 2022 by Christina Hubbard
I have chronic neck and back pain that has rendered me disabled. I was fairly certain that I wanted to continue using a Lifeform chair. I had several different questions, and Kyle was very attentive and extremely knowledgeable. I ended up purchasing a Lifeform chair.I would highly recommend this store because not only do they have great products they have top-notch folks working there such as Kyle.
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November 2022 by Lollie W.
We purchased this chair from the back store a couple of years ago and the one thing I really like about it is that you can lay it all the way back so if you need to have someone have their blood pressure raised it's a very good chair for that the other things about the chair it's well-made could be more cushioned for more comfort but the worst and most damaging a thing about the chair is it has no lock in system on it so when you're trying to get a senior up out of it or sit them back down in the chair it doesn't lock it just spins around very very very dangerous. For this reason I will only give the chair a two rating and it probably be a -2 rating but for that reason I would not recommend it. So, if you are looking for a chair to safely get a senior in or out of it... I highly with strong conviction DO NOT RECOMMEND IT.
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October 2022 by Dennis Franklin
So many reasons to make your purchase from this store; vast product selection, attention to what you need but most importantly - the best customer service. No pushy sales people here, just wonderfully helpful and informative people. We worked with Kyle and David - both are incredibly knowledgeable about the products and provide the many details needed to make an informed purchase.Making an important decision about what to buy can be difficult and the difficulty can be amplified by sales people who are untrustworthy. Kyle and David made our decision easy by being completely transparent about the products and production timeline. Check this store out - not just for all the best products but also for a great purchasing experience.
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August 2022 by Kate Eisel
Giddy. Can I say giddy? I didn’t know a chair could make my body sigh. I am so excited about my zero gravity recliner. Kyle is very knowledgeable about their chairs, about the technology, and the physics of why they work for your body. I spent two hours learning and trying out the various models and never felt hurried or pressured. Can’t recommend Kyle and the Ultimate Back Store highly enough!
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August 2022 by Gino Creglia
The Ultimate Back Store in Folsom is my "Go-To" store for all my office chair needs. Excellent customer service and delivery. I highly recommend shopping at the store.
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March 2022 by William Perez
The staff at the Ultimate Back Store has been very helpful, knowledgeable, and patient in discussing options and benefits of their product line. Kyle AuBuchon, the assistant manager, was extremely helpful in making some choices about ergonomics and sleep quality. I actually learned a few things and purchased a product that I have been extremely pleased with. Sometimes, reading product reviews is not enough to make a wise decision on the ultimate usefulness of a product. Kyle is very knowledgeable and I appreciate his guidance! I would highly recommend this establishment when deciding on seating and sleep options. The Human Touch Perfect Chair has to be experienced to see the true benefit that it offers!
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March 2022 by Jack Price
I purchased the Hammerhead massager. This is the best machine I have ever had in terms of a massage unit. I can’t live without it. This is a wonderful store with knowledgeable staff. Kyle was extremely knowledgeable and helpful. I will recommend this store to all my friends.
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February 2022 by Bill P.
The staff at the Ultimate Back Store has been very helpful, knowledgeable, and patient in discussing options and benefits of their product line. Kyle AuBuchon, the assistant manager, was extremely helpful in making some choices about ergonomics and sleep quality. I actually learned a few things and purchased a product that I have been extremely pleased with. Sometimes, reading product reviews is not enough to make a wise decision on the ultimate usefulness of a product. Kyle is very knowledgeable and I appreciate his guidance! I would highly recommend this establishment when deciding on seating and sleep options. The Human Touch seating has to be experienced to see the true benefit that it offers!
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September 2021 by Neel D.
I was in dire need of a pillow. It can be really confusing not knowing what the right type of pillow to get. The staff at the store was very knowledgeable and helped me choose the right pillow that has been very comfortable. The whole experience was fantastic and Much better than trial and error going through Amazon.
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July 2021 by jay devers
Excellent introduction to your amazing products. Kyle was super helpful. Mom has struggled with back pain for years. Hopefully will get some very needed relief. Looking forward to delivery.
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April 2021 by Rex Benedict
We were there to browse products for sciatica relief. I was not disappointed in the selection of products, as well as the helpful staff. It was well worth the visit
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November 2020 by mathew joy
Now entering my 80's and my wife in her 70's, we are having our share of aches and pains. So we decided to look into some zero gravity chairs and decided we liked the ones by Novus. As I was calling around to comparison shop, I discovered this store and spoke with Gil Gurmukh. Gil was extremely helpful, patient and kind from the onset. He worked around our schedule since we were driving up from the Bay Area and offered us extremely competitive pricing. We were so impressed with the selection of quality ergonomic furniture that we also ended up ordering a reclining sofa set by Stressless. Gil was so conscientious about keeping things within our budget and took his time researching current retailer promotions while building the right set for our needs. He took the time and care to consider if we would want a deeper seat cushion or higher head rest, and what would be more comfortable and convenient for us as seniors as well as guests we regularly entertain. He really walked us through and educated us on options we had not even considered. In a day and age when many people take advantage of seniors and their lack of familiarity with technology and newer products, we felt so blessed to come across Gil and The Ultimate Back Store. We never felt rushed or pressured. Although Gil was our main sales contact, we also worked with David and he was incredibly helpful as well. Gil and David are a great team- they support each other so as a customer you don't feel this underlying sense of tension between associates as you find in some other retail stores. We truly felt like we were taken care of as much as family. Thank you and God bless you David and Gil, for your patience, expertise and kindness.
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June 2020 by T Swartz
I’ve had back surgery and continue to have back issues. This seat cushion is a life saver. I know it’s a bit expensive, but well worth every dime. I recently wanted a second cushion for my sewing room and didn’t think I could afford a second cushion so I purchased 2 other types that had good ratings. Wish I hadn’t wasted the time or money, nothing like the real thing, so I ordered a second cushion. HIGHLY REXIMMENDED!
