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November 2023 by Julie S.
Very nice store and shopping center. I purchased the i8 model and flex base several months back. It is very comfortable and I love the ability to raise the head when reading or sleeping with a cold. One of my favorite features is the under bed light that I set to turn on/off automatically when I get in and out of bed at night. The phone app is pretty cool too as I can see my sleep score and patterns. I really appreciate the support I received after the bed was delivered and setup. I had questions (twice) regarding my remote and setting up favorites and the store manager kindly talked me through it.
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October 2023 by KB K.
This is one of the nicest, friendliest, and cleanest furniture store I have ever seen! We were greeted instantly by the store manager Elodia Tate. She was so knowledgeable about their beds and all the related products and patiently helped us look through the store. She was kind and patient with my young children who were trying to lay on every bed possible. The sleep number beds are perfect for couples. Sometimes they have a nice clearance rack for sheets. They have the best sheets that fit so well on the beds. Their sheets hook to the bottom of the mattresses so you never have to worry about them coming off. My boys are constantly moving around as they sleep and their sheets always stay in place. The quality of the sheets and pillow are the best we have used.
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September 2023 by Fred Workman
The staff here is very professional and way less pressure than a traditional mattress store. Relaxing process to try out the beds and great follow up post-sale
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September 2023 by Jeanie Clatte
Such friendly service! It's always a pleasure to visit the Folsom store!!
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September 2023 by John A.
After placing my order 2 weeks ago, my deliver date finally arrived today. Well...not so fast. I was called 2 hours before delivery and informed my bed has not arrived and will not be available until Friday or after. I was offered no explanation or apology. I took time off of work and scheduled someone to pick up my kids all for no reason at all. Additionally I prepped the area and had removed all obstacles in my home. I was told to go online and schedule a new date. No customer service was offered at all. After calling and speaking to 3 more people, I canceled my order and still never received an apology or explanation.2 stars for being fast about the cancelation and refund. Got the money back the same day! Buyer beware. I don't do business with companies that have service like this. I'll find another option, probably for half the price.
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August 2023 by diego Torres
Had a pleasant experience with Sam. He was very knowledgeable and patient. Gave us plenty of space and time to decide exactly what we wanted. Didn't even mind when we started rearranging furniture in the store, so we could find just the right side tables.
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July 2023 by Suzie Y.
We bought a Sleep Number Bed from the store in the Palladio at Broadstone Stone. We spent $7,000 and we are now 67 days into having our new bed. We bought the Flex Top King 360 Smart Bed with the Flex Fit 2 base. We have had problems with the flex fit 2 base since day 1. It took 2 call before we could get a tech service call. The tech said we need a new control box. The tech sent a order for the control box and I got a call from Customer service telling be I need to call the warranty department of the supplier. I finally got a new box and the flex fit base still is not working. I call the store and they said I had to deal with customer service. The manager of this store could care less if you are happy customer. She doesn't return calls and when you do get a hold of her she just tells you to call customer service and they don't do anything to help the customer solve the problem they are having. I WILL WOULD NOT RECOMMEND DEALING WITH THIS STORE. I am not happy and now I am stuck with a $7,000 bed that doesn't do what the Sleep Number sales person told us. So be careful when your buying a new bed from Sleep number.
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July 2023 by John Hough
With some free time on our hands, we decided to do some long discussed new bed shopping. After a couple of stops at other prominent bed/mattress retailers we found ourselves at Sleep Number. I had bought a sleep number bed some 20 years ago and thought they were worth checking out again. Hunter greeted us and started their step by step process of figuring out what we were looking for, what our comfort/sleep number is and of course our price range. After going through the process we found ourselves negotiating to see how Sleep Number prices compared to other quotes we had gotten earlier in the day. To our surprise we were able to get everything we wanted and some affitional items for less $$. Our new bed hasn't been delivered yet, but we are looking forward to it's arrival next week. The purchase process was an enjoyable one for a fairly big purchase and we are looking forward to some better night's sleep coming our way soon.
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July 2023 by Shirley Shaw
The Folsom store at palladio is great! Informative, and no pressure. Elodia is an amazing sales person
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July 2023 by Brian Weber
I purchased a Sleep Number bed here a little over two years ago. Since then I have visited this store for pillows and bedding. I have had no issues with the sleep number bed and been very happy with it. Their bedding and pillows are good quality and hold up well. The people working at this store have always been very helpful.
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June 2023 by Shaylene Cornelison
The staff at the Folsom location where we made our purchase are truly wonderful! We will continue using them for all our sleeping needs! Thank you!
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May 2023 by Timothy Johnson
Was a great experience. Sleep Number stores and service is always top notch. I got a call to remind me to use my rewards before it expires. Never had a company do that. This is my second bed from this company. My newest bed is more amazing than the first one I purchased.
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April 2023 by David Goldberg
Sarah was an awesome representative of your company. She answered all my questions and made great recommendations.
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April 2023 by Flying Swordzman
What great guys. They really understand couples and their individual needs.
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March 2023 by Gary Alvarado
Expert advise, personable service, great venue, excellent discounts, great product. We’ve had a sleep number for our home and needed to upgrade for our RV. Found what we needed and Elodia was super friendly and knowledgeable.
