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November 2023 by Vince F.
I ship A LOT for work to many foreign countries. By far they customer service, shipping times and assistance at this location has been far superior to every other option I've used (all the main ones). Can't recommend them enough, especially if shipping out of country.
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October 2023 by Olivia G.
Great service and they make you feel like family as soon as you walk in! I was able to get my live scan done and taken care of in no time. I recommend this business. They also have great little gifts for a great value. I will return
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October 2023 by Laura H.
Used them to fax docs--staff were friendly, service was quick and professional. They got docs faxed and provided email confirmation when successfully delivered. Great personal attention every time I need anything from this shop.
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September 2023 by Pam S.
This place is a hidden gem! I had several items to send, and David didn't bat an eye.....he was friendly, efficient, and obviously conscientious and efficient! After I sent everything , I got home and realized I had sent an empty box! So I had to go back, and Pete helped to open the box back up, with no judgement of my dumb mistake. While I was there a lady whose name I didn't get, who came out of the back and helped me to laugh at myself. The manager must have excellent judgment cuz these 3 people made me want to come back any time I have anything to ship.There is no better mailing store, and I just can't thank these folks enough!
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August 2023 by Doc P.
Great place for any type of mail service. I go here all the time for any mailing or shopping needs. I buy my stamps here as well. The staff is so friendly and nice. Love the look inside, very cozy. I love that they give advice on best ways to ship depending on when you want something delivered and give you info to track your package. Very convenient spot to get things done! Highly recommend!!
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July 2023 by Frank M.
I would never recommend anyone ever doing business with this particular business.I was looking for a particular box size to return a product I purchased via FedEx to the company that I purchased it from. I called the stores that sold boxes in Folsom and El Dorado Hills to see who had a box that matched.When I called "More than a mailbox", the person said that they could cut a cube box down to match the three dimensions for the box I was looking for. I was really skeptical that would work but that person assured me that they had a tool to do it. When I got in my car for the 20 minute drive to their store, I was still skeptical and was waiting to see how they would actually cut a box down on multiple dimensions and then make it good enough for shipping. And if they could do that, what would the box look like. For example, would it be covered in tape to reseal each dimension of the box (height, width, length).When I got there, I explained to the person at the desk what I was told on the phone. He then went into the backroom to talk to the woman I talked to on the phone.He comes out and says that they can only cut it down on the height dimension which made absolutely no sense for what I was looking for because the height dimension was already largely good enough. It was the width and length dimensions that I needed to better match what I was looking for.The woman who gave me the wrong answers on the phone then comes out of the back room and walks to the front door and begins to open it for me to leave. Just how that was done looked like that was their way of dealing with the people they screw (disrespect) who don't buy whatever that store is selling that was not what they were looking for. I wasted about an hour because of how the owners of this store behave and treat others. I had taken a few hours off from work to get this done and I did not have an hour to just waste due to businesses that behave this way. Avoid this business. Go to a Postal Annex or UPS Store. I did eventually find a good matching box at the Postal Annex in El Dorado Hills (on Bass Lake Road).
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June 2023 by Shaun D.
I went to the store and I was greeted with great smile and welcome back attitude that is so awesome to see these days.
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May 2023 by Kei O.
Love the fresh look and friendly employees and new owners. Can always count on getting packages shipped quickly. They also provide many services...printing, notary, passports, you name it they might do it. Also convenient place to access your P.O. Box and get your packages delivered.
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May 2023 by Rubi D.
Wish I could give no stars.These people pretend to support disabled people.The truth is that they are hypocrites.They do it all for show.
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April 2023 by M. M.
I went in there to have some signs designed and printed for my wedding. They came out beautifully!
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July 2022 by Paul K.
Their customer service is top notch. My Grandmother passed away and we needed custom mugs expedited with my Grandmother's photo. Kimberly showed empathy due to the circumstances, rushed the order and we were able to have the memorial mugs in time for the services. In fact, the mugs were completed sooner than we needed. I highly recommend More Than a Mailbox.
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March 2022 by Cindy K.
They are more than a mailbox for sure. They provide several services including scanning. Top rate.
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February 2022 by Ernie M.
Have used this company before and have had positive experiences. This past weekend was horrible. I had come for a shipping estimate for a package to New York two weeks prior. I ended up sending the package to Montana and that actual cost was higher so what good did the estimate do me. Also the lady who tried to help me had no clue how to send a package. At one point gave up trying to figure out the computer and walked away from me without a word. Wow. I will be taking my business elsewhere
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September 2021 by Kathleen C.
More Than a Mailbox has become my go-to place for shipping, passport photos, faxing services, postage stamps, and more. I love their cards and always pick up a couple while I'm there. I have their Frequent Card Buyer card and I just got my first FREE card today! Everyone is extremely knowledgeable, friendly, and efficient. I am confident that whatever I bring in they can help me and they always exceed my expectations. Thank You MTAM you make everything easier for me!
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September 2021 by Saneel L.
Honestly I am so done with this company. First time my wife came here to pickup her package shipped to her nickname... no issues at all. They were nice and let me add my name to my po box as well. However, she had a second package come in and that's where all of the issues began. They claimed that they didn't have her notarized form on file even though they had it before. So she sent it to them. Of course, the form contained both her legal name and nickname and they refused to honor it saying that it was invalid and didn't have her nickname on there!? After that, they threatened to ship out package BACK TO SENDER the next day. She provided them proof of everything and tried to reason with them even saying that she picked up a package from here before.... and nothing. They wouldn't believe anything - not even a notorized form which they had before I even signed up. We canceled service and weeks later she contacted them again asking them about that same package and they claimed that they STILL HAD IT and were willing to forward it to us for a fee. What a joke and honestly a scam. They first REFUSED to let us pickup the package and threatened to send it back to sender (while we had service) and then weeks later we find out that they kept the package and were willing to forward it to any random address for a fee. If this isn't a scam, I don't know what is. Would give it 0 stars if I could, but they can have 1 star for that first time at least. The service was contracted with Anytime Mailbox which is how we signed up. They are the ones that made us go thru this hassle.
