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“From start to finish my order was completed quickly and perfectly done. I had a directory printed with both data and color photos and they were beautifully done. There were no delays and everyone who works there is helpful and fun to talk with. I can see they know their business and cover a lot of areas of expertise. Definitely 5 stars. Thank you More Than a Mailbox.”
“I've been a customer here for over 2 years and they've helped me with everything from becoming my permanent mailing box, to shipping, to notary services. Everyone is so friendly, and help in so many ways with their long list of services.”
“Update: The owner of this UPS store personally called me after I posted reviews and filed a complaint with UPS. She was AWESOME. She was very helpful, empathetic, and went the extra mile to help locate my package. She filed a tracer and UPS found my package and got it eventually to its destination, given many days late. For that, I have updated my review to a 4. Committed owner, hopefully that commitment can permeate to the store’s managers and staff.
Original Post: This store has among the worst customer service I have ever seen, I do not recommend. A lot of these other reviews appear to be fake and paid for by the owner. There are many other stores in the area, all of which I’m certain would be better. I paid $100 for 2 day shipping, a week later the package still had not arrived. I called UPS customer service and they referred me to a UPS Store. I went in to a UPS Store (a closer store) and they referred me to the originating store (this location). This location told me that UPS Customer Service, the other UPS Store, and the internet lied, and they could not help because “they are just a franchise.” This was after waiting on hold for 15 minutes and getting bounced between three people all who were rude, had no accountability, and seemed to know nothing about tracking a package - a basic ask for UPS.”
“This is the very best UPS Store anywhere and I have been to quite number of these stores. The staff goes above and beyond to help get your needs meet. I recommend this store to EVERYONE!!”
“I ship A LOT for work to many foreign countries. By far they customer service, shipping times and assistance at this location has been far superior to every other option I've used (all the main ones). Can't recommend them enough, especially if shipping out of country.”
“Very helpful and excellent workmanship!I highly recommend the Folsom Sign Company. I called them with a last minute job & they went out of their way to help. Greg even came out on a weekend to install it when it should have been his day off. It's people and owners like this that I love to support. Thanks to Greg & his Father”
“So, I'm a teacher and when I needed a new pencil sharpener, in November, I stopped on in. I picked up the most industrial one I could find and added the warranty because... kids. Now it's May and my pencil sharpener died. I headed back into the store for a replacement. Blake and his team did everything in their power to make sure I did not leave without a replacement. They were very helpful and attentive. Thank you so much! A+ work going on there!”
“I was able to get in, find what I needed, and get out in a timely manner. Very quiet store. Nobody offered to help me or greeted me. Even the cashier didn't talk. The store was clean and it was easy to find what I needed. I wasn't wowed by the store but I will go back”
“This place is great. Always a quick, friendly and easy. I had a bunch of Amazon returns and my app was giving me trouble. The person helping me was so patient. Highly recommend for shipping services and more!”
“I had a great experience at this FedEx location recently. On Saturday 6/24 I came in once they opened to print three documents that I needed for my baby shower, also that same day. Although I should've came in earlier that week to get things done, but as a true procrastinator I waited until the last minute. Maria was by herself for about 30-35 minutes until another team member arrived. With a total of four customers and others who walked in after all of us, she was able to prioritize each person's needs and was able to effectively help each customer out. She helped me resize two files and print all three documents out. Without Maria's help, I wouldn't have been able to add these special details to my special day so thank you so much Maria! I will definitely return and hopefully be able to have Maria's help again.”
“As soon as I walked in I was greeted by very friendly Vijay ?he made which was initially, a very frustrating online purchase return a very pleasant experience. He found the right size size package for me and without me even asking chose the one to keep the cost down. I was very impressed with his friendliness and excellent customer service. If I have to use FedEx again I am definitely coming back to this location!”
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“Everyone I encountered was very helpful and upbeat. The person who helped me with my fingerprinting, Jeanne, Was super friendly, explained everything to me, and was very patient as my fingerprints wouldn’t take, and she had to keep doing it over and over. She was welcoming every person into the store, people by name, and answering peoples questions while also helping me :-)”