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October 2024 by Chris Plato
Gotta say these folks are good, nice, helpful, informative and informed. Been going here for about four years, they are willing to listen when you've read something half cocked online and when needed they offer suggestions to assist me down the rabbit hole without judging! Prices are reasonable, products are good and they stand behind what they carry well after its reasonable warranty time.
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September 2024 by Chris Van Kirk
First, they sold me the incorrect chemicals when we tried doing it ourselves. They then recommended a pool cleaning service company, ‘The Pool Guyz’ that does not have a business license number, no website, no recourse for the awful job they did. They replaced our pool pump and left an underground pipe unsealed and severed the circulation. When our pool became overrun with algae, they first tried telling me the filter was too small for the pool, the same filter Premiere Pools installed during construction of the pool. They charged me for new filters. Then when that didn’t work, they tried saying it was because we didn’t sweep our pool. We have an automatic pool sweep robot that runs everyday, plus I hand sweep the pool every other day and the algae builds right back up. Then they tried telling us it was because someone in the area must have fertilizers that floated through the air into our pool. All four neighbors have clean pools. We also never have had an algae problem before. They continued to deny any responsibility and then when the pool turned green again, they bounced, never to be seen again. WATCH OUT!!!
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August 2024 by Forth Hoyt
Always friendly and great advice too!
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July 2024 by Diana O.
Thanks so much to Misty at Folsom Leslie's pool. She went above and beyond to fix our pool sweep and she did it right away even though she was very busy. And the price was awesome. It's nice to have somebody with such excellent customer service. You rock!
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June 2024 by S A M
Thank you Marie R. for amazing help ?
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February 2024 by Lisa G.
Misty the manager was incredibly helpful with our questions about what we needed to keep our pool from flooding! We had tried another store with no luck. Luckily, Misty immediately understood the problem and was able to give us advice and to get us the exact product we needed!
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December 2023 by Christina Navarrete
Shout out to Alec (Mgr) I had a problem with my pool sweep. I brought it into Leslie’s located on Blue Ravine in Folsom, Ca. I broke the float on the pool sweep. (It was an accident) As soon as I walked in I heard, Can I help you? Alec the Manager greeted me with a smile. I showed him the pool float attached to the pool sweep.They had the part and Alec offered to fix it right there. The problem was that I didn’t bring in the pool sweep, just the part that broke off. Alec said, if you bring the pool sweep in without the hose I can replace the part. Yes, Yes I will be right back. I have always received excellent service from Leslie’s and today was no different. Thank you Alec I appreciate your dedication to your customer service skill. You’re the “Man”!
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December 2023 by Rick Hanna
Loyal Leslie's customer,I buy my chems there and use the water check system they have in store,ive been treated great by all the staff and have to give a shout out to assistant manager Alec,he has been very helper and seems to really try to get your pool where it needs to be,only small complaint is the prices are on the high side,if your having any trouble with your pool or spa id recommend them
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November 2023 by Walid J
I usually don’t write reviews but it was fascinating to see this young store manger possess this much knowledge.I am a new pool owner over and have no clue how to deal with my water. Wasi's knowledge and expertise were truly impressive. Despite being a Leslie's new costumer I am very impressed with their customer service. Wasi you are a true asset to Leslie's, and I can't recommend your service enough!
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October 2023 by Pat Fahey
True, knowledgeable customer service. Thank you Alec for all your help. You are the reason customers like me will return. Appreciate the help.
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September 2023 by Matthew Leichter
I usually don’t write reviews but it was fascinating to see this young store manger possess this much knowledge.I am a new pool owner over and have no clue how to deal with my water. Wasi's knowledge and expertise were truly impressive. Despite being a Leslie's new costumer I am very impressed with their customer service. Wasi you are a true asset to Leslie's, and I can't recommend your service enough!
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September 2023 by Loredo L.
Have been coming here for a couple years after going through 3 unreliable pool maintenance services. They do free water treatments and have always given me good advice whenever I've had pool water or equipment issues. The chemicals are expensive but I guess that's too be expected post pandemic.
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August 2023 by Christina W.
We are new pool owners and just moved in to the area. Wasi has been so patient and kind explaining everything that needs to be done with our pool and not trying to sell us unnecessary chemicals. Our pool was a bit green when we moved in, but now it looks nice and clear. I even interrupted his lunch break in the parking lot to get HIS opinion over others in the store. I apologized, and he was so nice and didn't seem to care.
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August 2023 by Lianne G.
I usually go to the Roseville location but on my second visit to the Folsom location this one is the best. When I walked in the door on my second visit Wasi remembered me and my pool situation. It is rare to find such great customer service these days and I was impressed with Wasi's helpfulness. He is also VERY knowledgable! I have been a Leslie's customer for 20 years and it is rare that someone can teach me something new about my pool. I will be switching to Power Powder instead of Color Brite to lower my CYA and start using Perfect Weekly to keep my phosphates at zero. For some reason this summer has been a challenge with my pool and with Wasi's help we have got it under control and it should be easier to maintain. Thank you Wasi! You made my life a lot easier with your help and expertise.
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July 2023 by Rob C.
Misty, the Folsom store manager really went the extra mile to help me find a critical part for my pool. It's this kind of service that gives a store a great reputation. Leslie's Pool Supply should be very proud Misty works there.
