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October 2023 by Esra Murad
I went there 6 months ago to fixed my son’s iPhone screen and the service was great. Today I went there for a diagnosis and they provided with an excellent service and they didn’t charge me. Definitely this shop will be be my first choice.
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October 2023 by Jeff Lauruhn
Same experience as Joseph Tayor 2 years ago but worse. I would also rate them 0 if I could. My original Samsure S20 FE (in it’s case) fell off my car roof onto a concrete floor (a fall of nearly 5 feet) and the screen cracked. It wasn't a serious crack, but I was going to use it in Greece soon, so I decided to get it repaired. I took it to iParts and Phone Repairs in Folsom because I like to support local businesses. They charged me $200 for that repair (Samsung factory would have been $180). A couple of weeks later I was walking on a sidewalk and I stooped down and my phone fell out of my back pocket (a fall of less than 2 feet) and the new screen shattered to the point the phone was unusable. I'm an engineer and I did 6 axis drop studies at Intel so I was a bit surprised by the extent of the damage but assumed it was just an unlucky hit. It was just a few days away from the trip so I had them replace the glass a second time. They charged me another $200. On our trip I was very conscientious about my phone. A couple of weeks into the trip we were on a sailboat, in the middle of the Aegean ocean. I noticed a crack in my screen. I was shocked. I thought maybe I dropped it, but then it cracked again. It was then that I realized they were using substandard parts. I was confident that if I explained the situation, they would make it right. NOPE! I went to the store today and showed my phone to the manager. He agreed, it had only been 3 weeks. I asked if he would replace it? Yes, for $200 dollars. I asked if I could get my money back? No. “why would I pay for a phone you broke”. I tried to reason with him but he became confrontational. I have 40 years of engineering experience in computer design, thermal, mechanical, electrical, pretty much every stress you can imagine. Companies like SpaceX seek me out for advice. Instead of making this right, this idiot tried to convince me that I was wrong. I was wrong, I was wrong to use this company more than once. I will never make that mistake again.I will support local businesses in the future, but not this one.
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October 2023 by Tom Clark
My ancient iPhone 6s would not power on at all. They replaced my battery and fixed my damaged screen (that I had put up with for years) for a reasonable price in about an hour. Friendly people too. Highly recommended.
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August 2023 by Panduranga Gupta Palavalli
Battery replacement work for my Iphone 6s Plus was done in quick time. I have been visiting this store for all lphone repair work the last 4 years. It has been a pleasant experience every time.
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August 2023 by Suzette B.
I stopped in today to hopefully get my iPhone fixed so I wouldn't miss the important call of a baby being born. Not only was I helped right away but had a fun time talking with the guy and joking around. In a snap he let me go with no payment requested other than a high five. Cool people, interested in customer service still exist and the next time I have a technology problem I will go out of my way to visit this business.
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August 2023 by Maria O.
I can't say enough about the professionalism and care they took to replace the glass on my iPad. I will definitely be a returning customer.
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August 2023 by Pamela C.
Very friendly and nice. Called ahead and he said come on in but when we got there sign on door said closed for lunch. Did not wait long but he could have told me. That is why 4 star rating. Otherwise very nice people.
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August 2023 by Nicholas Gill
Incredible service, honest & friendly staff. No worries of getting upsold or over charged. I highly recommend this store! ??
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July 2023 by Joe B.
These guys are extremely helpful, trustworthy and more than fair. I will continue to use them when my kids bust their phones and ipads.
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July 2023 by Sky F.
Went in with a cracked screen. The guy at the counter was quick to help me out and seemed pretty knowledgeable!
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June 2023 by Cheryl Riffel
We have always bought our iPhones and Mac books from Alika. He always provides clear and accurate assessment of any problems and if it can't be repaired always has a solution or products. Very reliable and helpful.
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June 2023 by Sarah Rose
Good vibes here! Workers & owner are super friendly. Ben helped me with all my issues in a timely manner. Thanks guys ?
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May 2023 by Scott Anderson
The iParts team is my go-to for solving all issues with my devices. They're fair, friendly, and quick! Appreciate the help as always!
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April 2023 by deb watson
After 10 minutes, my problem with my iPhone was fixed. The technician refused payment, was very professional, knowledgeable, and quick! The third time I’ve used the shop, each time, I have a most excellent experience in a timely manner for very reasonable cost.
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April 2023 by Robosamari 82
Awsome service. They were very simple and straightforward. They got my Xbox working in the past multiple times and they took less than an hour when my phone broke. Would highly recommend these guys for any electronic issues