-
November 2023 by Michele Smith
Wonderful service, extremely knowledgeable and friendly. Full-service too - highly recommend.
-
October 2023 by Sharon T.
Toyota told me it would be over $300 to change the hatch release button cover on my 2007 Toyota. I purchased the button cover on Amazon--$8.00 and Eddie unscrewed the old one, cleaned off the melted rubber and put on the new one.! I had some other work done, so he didn't even charge me for that. Perhaps if he were just doing that there would be a charge, but it will be double digits and and not $300. Thank you, Eddie. You'll be seeing more of my car!!
-
October 2023 by Melissa White
This is one company that expresses integrity, professionalism, and care for their customers. Any issue that arises had been addressed with exceptional care and honesty. I HIGHLY RECOMMEND this company.
-
August 2023 by Che Guevara
Honest review: I typically approach situations with skepticism when someone works or fixes something that belongs to me without my direct observation. However, I recently took my vehicle to have its oil changed and tires rotated at Folsom Tire Pros. This was my first experience with this auto shop. During their inspection, they discovered that one of the wheel lugs was damaged and promptly ordered a replacement. When I returned with my vehicle, they uncovered a significant issue – the aftermarket wheel I had been using for nearly a decade was not the right fit. The lugs were difficult to install. The lug/bolt hole pattern differed slightly from what my car required, posing a potential danger of lugs snapping while driving.I had replaced the brake pads at a different repair shop a few months prior to visiting Folsom Tire Pros. But the other auto shop did not discover this issue and probably just forced the lugs in. The owner, Eddie, strongly advised me to replace the wheels on the spot. Because I was unprepared and hesitant, I suggested addressing the matter at a later time due to budget constraints. Eddie firmly rejected my suggestion, and expressed his concern for me and any other occupant of the vehicle safety. He refused to allow me to drive away with the incorrect wheels. After a series of discussions where I reiterated my need to replace the wheels another time, Eddie took matters into his own hands. He made multiple phone calls and swiftly secured a replacement wheel that matched my car's specifications. He sent out one of his team member to pick up the wheels and personally oversaw its installation along with tires.Although this occurrence might be an isolated instance, as it involved a zero-cost resolution (He just gave me the key and did not ask for a single dollar), the main point remains that Eddie's dedication went far beyond my expectations. He definitively demonstrated his concern for customer safety and well-being. I am not only impressed by the their attention to detail but also by the genuine care shown for customers and their safety. It is evident that Eddie and his team are committed to providing exceptional service at an affordable price point.As a result of this experience, Folsom Tire Pros will now become my preferred choice for any vehicle-related issues or repairs. I highly recommend them for your auto services.Services: Tire rotations
-
August 2023 by britneylnguyen
I ran over a huge rock during my lunch break from work and dropped it off to them to get it fixed and they were extremely accommodating, punctual and friendly! Highly recommend! Not your typical car shop that’ll rip you off! 5/5 will come back.Service: Steering & suspension repair
-
August 2023 by Mr. B.
As a former mechanic, I truly believed that dealerships are more expensive than regular mom and pop shops, but I don't think it is so much the case anymore. Came in for a pre-arranged early morning alignment appointment. I'm not sure why I had to wait an hour before the car was taken in. Fine!I have done alignments myself before and watched others do them, so you can imagine that I was surprised when the alignment was done in less than 10 min. What a load of B.S.The steering wheel was not center properly, and I asked to extra focus on that since it will drive me crazy that the wheel is off center. On a separate occasion, I came back to them to replace a starter and fix realignment at the same time. Mind you, I know how to diagnose a bad starter, and I determined that the problem with the intermittent start /no start problems is with bad starter solenoid (10 years old starter). I was told by the shop that I would have to pay for diagnostics of about $150 (about), and that amount would NOT go towards the new starter (refurbished). I told them that I don't need/want to pay for that since I am certain 100% that it is the starter. They said they couldn't do it in order to avoid replacing unnecessary parts, and due to the fact that (me saying) they want to make money off diagnostics. I said I would be willing to sign a release from liability and be responsible if it was not the starter after all.I ended up going to Honda. The diagnostics charge went towards the parts and labor as it should. It was cheaper than the tire pros, I received a 3-year warranty instead of 1 year( tire pros), and it was a Honda refurbished part compared to the Auto Zone after market refurbished part (tire pros). I will not go there again. Honda dealership is much better.
-
July 2023 by Robert Y
This business caused damage to my vehicles wheels and is not accepting any responsibility. I attempted to communicate with ***** but he stated, and I quote, Whatever is on the wheel is how it was when dropped off.I had 2 tires mounted to my wheels, and it is very clear that the tech used some kind of tool to pry the center caps off instead of simply pushing the caps off from behind. The caps have to be removed in order to mount them onto the balancer. This was the first time the wheels have been off the car since it was new and they had *********** to them. (I am very particular about my vehiclessome would call me OCD).Now, my 2 wheels have pry marks through the paint down to the aluminum. I thought I was very reasonable only asking for a refund of the work to mount the tires instead of pursuing the cost of new wheels, but ***** made it very clear he has no intention of providing any type of customer service or accountability.Coming from a car enthusiast, if you care about your car and do not want any damages then I highly recommend going elsewhere for your vehicle needs.
-
July 2023 by Fran Scherer
This was the 2nd time I've used Tire Pros. Eddie is great! He is very knowledgeable, honest and makes sure the necessary work is done quickly and efficiently. I would not hesitate to recommend Tire Pros!Service: Wheel alignment
-
July 2023 by Margaret Berry
I really felt satisfied and comfortable they greeted me well and felt very very satisfied with the price and work that was done to my car. I would recommend them to others. Thank you so much.!!!Service: Tires
-
July 2023 by Lanette Hightower
This family owned tire shop gives high quality personal service like none around, shop with confidence!Services: Tires
-
June 2023 by hailey kilpatrick
BEST CAR CARE EVER!!I have been going here for years and will never trust another place with my car!Eddie and Doris are always kind, helpful, and knowledgeable. I could not recommend a better place for car care! Their warranty are awesome. Very transparent and trustworthy.Thank you Folsom Tire Pros for always taking care of my car, no matter if it's an ER visit or regular scheduled maintenance. ??Services: Tires
-
June 2023 by Wayne & Mary Bader
I trust these folks with my car. They took an extra day to complete the work but gave us a discount so that was nice. So far so good!Services: Auto brake repair
-
June 2023 by John J.
A+ service with quality work and affordable prices. Thanks Eddy you are awesome. I will be back
-
April 2023 by A G
Stellar place. Professional, honest, and reliable. Past experience has taught me that a trustworthy auto shop is hard to find. Well, this place has been a diamond in the rough. Based on my experience, 5 stars all the way around.
-
April 2023 by Ryan Moyer
I have taken my truck to Folsom Tire Pros several times to have an oil change and tire rotation performed. Their prices are fair and I trust the integrity of their work. No up-charges and honest feedback about what they find while they perform a general inspection.Services: Tire rotations
