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October 2023 by Mitch P.
Folsom Motor Works is best in class. I have trusted them unconditionally for 33 years. Their customer care is role model. And I want to call out Rob for his passion, client comes first, and always going the extra step to explain the what & why. Big Fan! FMW...I appreciate you always being there for me...
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September 2023 by Cynthia B.
I have been a loyal customer to Folsom Motorworks for some years and these guys are always getting the job done right!! They are always busy which is a good thing because this means a locally owned business is solid and thriving amidst economic changes providing a needed quality service. I've had to use the night drop on occasion and they always get repairs done in a timely and reasonable manner. This year I've been car shopping and decided I will not consider purchasing if the dealer won't allow me to get it inspected by my mechanic. I've had 4 prospects so far and they have done thorough inspections on all of them. Rob has been willing to work with me every time i scheduled inspections. Unfortunately none of them worked out for me for various reasons, but I sleep well at night knowing I made the wise decision of paying a small price for a pre-purchase inspection as a requirement before committing to a large purchase. I have faith the right one will come along but in the meantime I need to change my timing belt! Tom, Rob, Carol and the rest of the gang always give great customer service are professional, friendly and reliable!! Thank you Folsom Motorworks!! You Guys n Gals ROCK!!!
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August 2023 by Lisa M.
Great service techs. I've been going to them for 12yrs. No problems. Folsom motor Works has been around , it seems like forever.
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July 2023 by Erin Savage
They fixed my AC right before the crazy heat wave this weekend. Fast and reasonably priced. Will go back :)Service: Air & cabin filter replacement
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May 2023 by Russell Vernaza
We were referred to them by a friend, and now they are our goto fix all mechanic shop. Their pricing is very fair, and they are honest about what needs to be repaired.
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April 2023 by Michael Aronhalt
I like their service so far. The owner is very helpful with all my questions.
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April 2023 by John Malone
I was very pleased with the customer service and the price was a throwback to years ago!Services: General repairs & maintenance
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March 2023 by Louigi S.
dishonest and unpleasant. screwed me twice and couldn't diagnose a fairly straightforward problem. i wouldn't trust them to work on my skateboard.
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February 2023 by Todd S.
I only use FMW for all my vehicles. Reliable, Honest and well priced for the quality and craftsmanship they provide.
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February 2023 by Mitch Prather
My wife Mary and I have been loyal customers for 30+ years. We also have recommended FMW’s to our friends and they now are loyal clients too. Rick, Carol, Tom, Rob et al believe the customer comes first. I trust them unconditionally.Their customer care is first cabin…Mitch
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January 2023 by Jose Barba
I want to be fair to this business but I feel ripped off. I don't know if its a matter of incompetence, dishonesty or me expecting too much. About a year and a half ago I bought an Audi Q7 with a 3.6L engine. The valve cover was leaking so we wanted the valve cover seal replaced. Removing the valve cover to replace the seals is a lot of work; 5.6 hours of labor is what the job calls for I believe. So its a an expensive job. They charged about $1,200-$1,300 I believe; a lot for sure but a lot less than the dealer charges. Anyway they did the work, I paid for it and life goes on.About a year and a half later, the car starts having problems. After some relatively easy diagnosis I realize that inside the valve cover sits a PCV diaphragm/membrane that with time wears out and causes all kids of problems. The membrane alone is about $30 but the whole valve cover that comes with the membrane/pcv is only about $65. I did not know about this part when I paid about $1300 which was almost all labor costs. A competent and honest mechanic would have called me and said "I don't know if you know about this rubber part but since the part is cheap and this job is expensive and almost all labor, I recommend we change it or change the whole valve cover" I did not get that phone call.I went in to ask about it. The guy at the front was visibly annoyed when I asked him if they change that part when they are already there..he said "we are not that kind of shop" He was busy and asked if he could call me back..needless to say he never did.Again, I don't know if its incompetence (not knowing these cars as well as they say they do), dishonesty (knowing I would be back to pay the expensive labor cost to have them remove the valve cover again) or me expecting too much. I might have given them the benefit of the doubt if they responded appropriately but the fact that they were annoyed when I asked why they did not replace the part on such an expensive job and never called me back tells me all I need to know. I do technical work in another field and I would not have done the job that way.I honestly don't know which of the three reasons above this shop left me with a bad taste but I don't trust them anymore and would not do business with them again.BTW, I did the job myself for $30. It's a PITA but not really difficult.Service: General repairs & maintenance
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December 2022 by Michelle Lange
Amazing service! Rob is very professional and a great guy to work with, highly recommend!
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September 2022 by Lauren E.
Tom, being the best hands on boss there is, always makes sure us here at Domco Plumbing are taken care of. We use Folsom Motor Works for all of our trucks/vans and we are never disappointed! Both Tom and Robert have taken such good care of us. They always have time for us and make sure our vehicles are fixed and ready to go in a timely manner. We wouldn't recommend anyone other than Folsom Motor Works!Service: General repairs & maintenance
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September 2022 by Domco Plumbing
All Domco Plumbing Trucks & Vans go there and several employees have taken personal vehicles there including me. Tom and his crew are great. They do a great job and very professional. They are fast and efficient with great customer service. Diane, Domco Plumbing IncServices: Brakes
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September 2022 by Brandon Purcell
Tom and his team do an amazing job I use them all the time and am always impressed with the work and customer service I would highly recommend using this place for any automotive repairs!
