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June 2024 by Brave Greene
Stan was so sweet and my car looks great. Thanks Toyota!
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June 2024 by Chris Ann
One of the most HORRIFIC experiences ever. I will NEVER return. The body work itself was fine, although my car was returned to me very smelly. But that is not my issue, the issue was with the manager of the collision place and the guy who was my appointed contact before he retired. The manager is a bully.
He spoke to me like I’m some punk kid not like a customer.
I will tell everyone I know how poorly I was treated. Just horrible.
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June 2024 by MICHELLE lehnertz
Excellent service and communication.
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March 2024 by Rebecca Jamaca
Above and beyond customer service! Kept me in the loop every step of the repairs
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January 2024 by Rachel Cargill
Hit a deer. Made a claim. Had to wait 20-30 minutes in lobby to be seen & vehicle inspection was only visual with a mild test drive.
I explained things I heard & felt to be different since the deer incident while driving to Folsom Toyota Colision Shop. Was told they'd know more once parts are being removed. I hope so!
Told parts are on back order could be 3-4 weeks out.
Glad vehicle is safe enough to drive, but I'm not gonna drive much because I don't trust visual inspections. So will minimize my driving until parts are in & schedule repair date.
I elected to have Toyota dealership handle collision repairs as it's my first issue on vehicle & I trust the dealership to know their product inside/outside.
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December 2023 by Russell Jackson
After our experience with them I would never take my Toyota anywhere else. They worked with our insurance and made the process very easy and were very transparent and communicative throughout the entire repair process and ensured our satisfaction with the repair. They are pretty backed up and there is good reason for that, but I will say it's worth the wait. The repair quality and using OEM parts is worth the wait!
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December 2023 by Sam F
Best service
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October 2023 by Ellen Mathis
The owner said he would contact me, but it's been 3 weeks and no call.I am writing this review to express my deep disappointment regarding the recent service I received at your collision center.Approximately three weeks ago, I brought my car to your establishment for repair work. However, upon picking up my vehicle, I was shocked to discover an unexpected 8" crack in my front windshield. This crack was not present when I initially dropped off my car. It is important to note that I had a minor chip in the windshield, which had been professionally filled three months ago. There was no indication of any further damage until I retrieved my car.To address this matter, I had a conversation with one of your managers, who, regrettably, refused to take any responsibility or offer a satisfactory solution. As a customer, it is reasonable to expect that my vehicle would be returned to me in the same condition as when I first brought it in for repair, apart from the specific issue being addressed.I write this review in the hope that you will rectify this situation promptly. It is disheartening to experience such lack of accountability.
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August 2023 by No N.
I am writing this review to express my deep disappointment regarding the recent service I received at your collision center.Approximately three weeks ago, I brought my car to your establishment for repair work. However, upon picking up my vehicle, I was shocked to discover an unexpected 8" crack in my front windshield. This crack was not present when I initially dropped off my car. It is important to note that I had a minor chip in the windshield, which had been professionally filled three months ago. There was no indication of any further damage until I retrieved my car.To address this matter, I had a conversation with one of your managers, who, regrettably, refused to take any responsibility or offer a satisfactory solution. As a customer, it is reasonable to expect that my vehicle would be returned to me in the same condition as it was brought in. It has been a week now and although the owner said he would get in touch with me about this he has not!
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August 2023 by Ellen M.
I am writing this review to express my deep disappointment regarding the recent service I received at your collision center.Approximately three weeks ago, I brought my car to your establishment for repair work. However, upon picking up my vehicle, I was shocked to discover an unexpected 8" crack in my front windshield. This crack was not present when I initially dropped off my car. It is important to note that I had a minor chip in the windshield, which had been professionally filled three months ago. There was no indication of any further damage until I retrieved my car.To address this matter, I had a conversation with one of your managers, who, regrettably, refused to take any responsibility or offer a satisfactory solution. As a customer, it is reasonable to expect that my vehicle would be returned to me in the same condition as when I first brought it in for repair, apart from the specific issue being addressed.I write this review in the hope that you will rectify this situation promptly. It is disheartening to experience such lack of accountability.
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July 2023 by Scott Whitman
They were able to get the door replaced on one of my company’s work trucks after it went off the road in the snow. Ilias was very communicative and kept me posted about the progress of work throughout the repair and replacement, and the new door and window look better than the ones that had been damaged did.
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June 2023 by Noree Williams
Timely. Courteous.Service: Body & Trim
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June 2023 by Jason Clem
Called the place to see if they where open. It said it was open got there and the auto body manager was not there did not come in that day.
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June 2023 by Jenk03
After repairing the damage, can’t tell it was damaged before. Looks as good as new. Great job.Service: Body & Trim
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June 2023 by Kevin Benson
Body work on the bed and cab of my truck.Services: Painting
