-
March 2024 by Julie Rose
My service advisors Jay and James the few times I’ve gone have been great. Excellent communication and reviewed my car’s history and made sure the maintenance is kept up to date. Thanks Folsom Lake Ford
-
March 2024 by Joanne Jaussi
Fast service, Luis was awesome.
-
January 2024 by James Moore
Only needed to get an oil change but if you make an appointment it goes pretty well. Service person was very helpful.
-
December 2023 by Ad Z.
It was great customer service from sales but finance had a few hiccups I was told that I was getting a free insurance if I add a service package but they ended adding the insurance on the bill. I need to contact customer to find out if I could removed it?
-
November 2023 by Friction G.
My 2007 Ford escape was in simplistic need of a new break module and the breaks needed to be bled. This isn't the first time that my family and I have been cheated out of money on this car, It does not cost $1000 dollars to replace the break module and bleed the brakes, I called before and was told that the total price was only $250 - $300 and then When I was ready to pay for my vehicle the price jumped from $300 to $1000. Do not trust any Ford dealership with your older fords, they will only rip you off to try and make you buy a newer model ford.
-
November 2023 by Steven W.
The technician, Thomas French, is absolutely horrible!! I would not trust him with your vehicle. Terrible service. I would rather have literally anyone else working on my vehicle! Ford must be in dire need of technicians, because he should not be working here.
-
November 2023 by Eros S.
Kevin treats you with the same level of care as his own family! these people are great.take your business here and you won't regret it. important are rock solid honesty.
-
October 2023 by Adam S.
Felt well taken care of here. Making an appointment online made everything so much easier. Jim in the service department was ready for me with all my vehicle information and made the whole process a breeze. Had the car back in my possession the next day (parts had to be ordered) and there was clear communication with me the whole time. The car was in great shape and everything was taken care of when I picked it up. Thanks Jim!
-
September 2023 by Scott R.
Just bought a brand new 2023 Mustang Mach-E from Mike Whitaker. Mike was great to work with, and helped me get the exact deal I wanted. If you're in the market for a new Ford, go see Mike. This was probably the least painless new car purchase I have had.
-
September 2023 by Ken Johnson
Friendly, Professional & Trust that my vehicle is in good hands at Folsom Ford. I’m kept informed on the progress (time, issues if any) of the maintenance work I’m having done.
-
September 2023 by Matthew H.
Stopped in for parts, Dan was tending the desk. Came in to pick up some parts for the ol super duty, representative was hustlin through customers and taking calls. My parts were deep in the back so I had about a 3 minute wait but he sent me off with a Gatorade for the delays. I'll be returning to this location for all OEM part purchases.
-
August 2023 by David Nolen
Brigitte is awesome in the service department. So helpful
-
July 2023 by Trish E.
Joe Ramirez was great to deal with ! We were fortunate to have he and Finance Manager , Paul hold the Badlands Bronco all day til we arrived. The pricing was exactly what they said it would be over the phone. We love our Bronco . Go tell Joe we recommend him Trish & Paul Elliott
-
June 2023 by Dustin Curley
I bought a used 2019 Raptor in the beginning of May, and unfortunately in the beginning of June I heard the dreaded cam phaser rattle. Soonest you could get me in was a couple weeks, so over the next couple weeks I did some research and was HORRIFIED at what most people were posting. I almost didn’t drop the truck off, but I’m glad I did. I dropped it off the evening before for a cold start, Jim called me by 0730 the next morning to let me know he had it and was going to cold start it with the tech later on. Later that morning I heard from Jim that he and the shop foreman had verified the cam phaser rattle, and offered to fix it by the end of the week. I was VERY skeptical about this, as I had read of parts shortages and trucks sitting in parking lots torn apart for weeks. Jim assured me that it would not be taken apart without verifying parts availability first. I trusted Jim with the truck I had just purchased, and he was very helpful, confident and reassuring about the process. He called me Friday afternoon to let me know it was done and covered by emissions warranty. I guess CA emissions is good for something! This was my first experience with Folsom Lake Ford and I am confident in my choice for service for my vehicle. I will continue to recommend others as well.Service: Engine repair
-
June 2023 by Hal H.
EXTREMELY DISAPPOINTED with this dealership. Based on my experience with trying to get service I would not buy a Ford.Had vehicle in for recall work. While there, we pointed out a problem that needed to be addressed under the warranty.The service advisor ordered the part and said to drop by in a week and they'd install it, no appointment necessary- what he Didn't Tell Us then was that the vehicle would need to be left ALL DAY! So when we called later in the week we were told we'd be without the car for the day. Wow, that's pretty important information to leave out.The SA said they couldn't make any appointments for that day - it would be several weeks out.So, here we sit at home, having cancelled other plans for the day, waiting for a call back from the manager to find out how to proceed since being without a car for a full day is a little inconvenient.But at least we're not sitting in a dealership for a full day.And this is all to address a problem that came from the factory, not due to normal wear.
