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November 2023 by Camila D.
This dealership is all over social media and stuff. I can't believe that Mariah Foston is still working there even after she slept with Sebastian the sales guy!!! You guys have a bad reputation. And Erick Stephens is so ghetto... all the stories I heard.. These ppl are seriously bad for business
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November 2023 by Dennis Wycoff
I brought my 2023 Jeep Wrangler Rubicon in for routine service. I was greeted by Calvin quickly and professionally. He was able to assist me with a recall issue. Calvin was a great service advisor.
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November 2023 by Yelp S.
This was my first service on my 2023 Jeep Wrangler Rubicon. Calvin was my service advisor, and he was friendly and professional. The service was done without any issues, and I got my questions answered regarding a Jeep Recall.
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November 2023 by Jason W.
Miguel and the service department are top notch. Truck recently went in for transmission repair. Expected to be an extremely long wait for parts. Mych faster than expected. I have my truck back and it is running great.
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October 2023 by Tom W.
Had a recall issue and they Handled it well . Miguel zapien was very professional and helpful
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October 2023 by Mario A.
SERVICE DEPARTMENT!!!.. I've purchased 2 cars from this dealership in the last 3 years. Sales is amazing. But service, don't recommend them for any type of service. Recently had my deep towed in for not starting... and after 9 calls the following day to simply ask for an update. Received a call from the service advisor at 3:50pm to give me so many excuses. Saturday I picked the jeep up and the entire back area was dirty and scratched. So unprofessional. Needless to say there manager James isn't very customer friendly. Stay away from service.
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October 2023 by Jeannean Gray
We've been working with Charles for 20 yrs and have bought all of our cars from him. Today we had another fabulous experience in helping my daughter with her very first car buying experience! And thank you to Miguel the 18 yr old car salesman who was awesome
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October 2023 by Leo Orozco
Bad shopping experience. Car sales man (Bobby) that I dealt with didn't really know his vehicles, stated that certain vehicles on the lot had certain features when they didn't. He was very pushy, and wouldn't give much time to think. Let alone, he smelled pretty bad and was just not a pleasant experience. It was bad trying to deal with him. & then management wouldn't make a deal with the overall price when there comparable vehicles nearby. I'd look at other dealerships if trying to pick up a new Jeep.
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September 2023 by Thomas C.
A Lesson in Unfulfilled Promises and Incompetence - Avoid Folsom Dodge Jeep Ram Service DepartmentScottC you can reach out for my email if you would like to attempt to rectify. (1 out of 5 stars)If I could give zero stars, I would. First off, the sales rep had tooth paste all over his face and shirt. Looked like he just woke up 5 minutes beforehand. I purchased a Gladiator that came with the promise of three free oil changes and tire rotations. What I got instead was a lesson in unfulfilled promises and a masterclass in incompetence.Upon taking my Gladiator in for the included services, I was incredulously informed that they could not balance or rotate my aftermarket 35-inch tires. The reason? They claimed these were not compatible with their services, which is ironic since these tires are a stock size for models they actively sell and service. If they can't handle the very products they offer, it seriously calls their expertise into question.The icing on this disastrous cake was their assertion that my lugnuts were "swollen" and of poor quality, thus unremovable and preventing them from even attempting to rotate or balance the tires. Determined to get to the bottom of these claims, I took my vehicle to America's Tire. Not only did they effortlessly balance and rotate my tires, they also confirmed that the lugnuts were in perfect condition and of sound quality. The staff at America's Tire managed to do in no time what Folsom Dodge Jeep Ram claimed was impossible. The gap in service quality between America's Tire and Folsom Dodge Jeep Ram is vast and deeply concerning. While the former displayed professionalism and efficiency, the latter failed at even the most basic tasks they themselves promised as part of a sales promotion. To anyone considering utilizing the services of Folsom Dodge Jeep Ram's service department, I cannot advise strongly enough to take your business elsewhere. Their inability to uphold even the simplest commitments is a glaring red flag that should not be ignored.
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September 2023 by Michelle Sandoval
Bobby was the best! Easiest car buying experience ever! I’m absolutely in love with my new Chrysler Palisade Pinnacle! It has so much room, drives like a dream and is so comfortable! Thank you Bobby for an amazing experience.
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September 2023 by Mike McLean
This review is for the Folsom service department. Outrageous prices (more than double) for select vehicle services compared to others in the area I’ve conducted business with, very rude, unprofessional and I spoke to 2 people who’s names I won’t mention but they have ZERO customer service skills at all when trying to discuss a service appointment I felt like I was trying to communicate with someone who absolutely hates their job. I will never do business here based off of my horrible experience with the service department. After telling my neighbor about my experience with the Folsom service department today, he just informed me that the one and only time he got his SRT Jeep serviced here, they didn’t tighten the oil filter properly and oil spilt everywhere on his driveway. Sounds like this dealership needs to take ownership and get this department on track.
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September 2023 by Evelyn Guill
Very friendly, very professional, and very informative. Definitely would recommend Folsom lake Dodge.
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September 2023 by Teresa R.
I GIVE MIGUEL FIVE STARS I told him what was wrong with my car and he got it fixed and my car runs better than ever and I really appreciate him as a good mechanic
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August 2023 by nhulme1111
James Brown, the Service Manager, was awesome! He helped me with the concerns I had regarding my vehicle and helped me to understand the problems I encountered with my breaks. He was professional, knowledgeable, friendly, and very kind to me and my husband. I recommend Folsom Lake Chrysler Dealership Service Department to fix your car problems. It's a great place for your car needs. Thank you James SO very much for everything! ❤️
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August 2023 by Jasmine Moore
My experience was great. Eric worked hard to get me the best interest rate possible. He was honest yet kind. I believe her name is Leigha, (Eric's assitant) she is just as dope as Eric and went the extra mile. I'm super happy with my purchase! Thanks Eric!!!
