-
August 2023 by R P.
Tifny Moreno my service advisor always treats me well. Quick and fast responses every time I call.
-
August 2023 by Dawn J.
Just bought my third vehicle from this dealership and really wish that I hadn't! They fall over themselves to make the sale and then when something goes wrong with the vehicle nobody gives two shits! If you can get the vehicle in to be serviced they will promise it to be done one day and it won't be! Strongly consider going to Roseville Automall if you're looking for a Chevy because Folsom Chevrolet is garbage!
-
July 2023 by José Daniel M.
Always enjoy coming in to Folsom Chevy for service! Thank you Stephanie for always taking tare of my oil changes and providing excellent customer service and updates on my vehicle. 100% would recommend this dealership!
-
July 2023 by Marilynn M.
Would not recommend this dealer. Service employees quoted issues that they then admitted I actually didn't need. Missed potential problems that could have saved me hundreds of dollars.
-
July 2023 by Lori J.
I brought my car in for an oil changeAnd tire rotation and Letitia went above and beyond what i couldHave expected. Made My day a lot easier by listening to what INeeded and met my time goals. WillDefinitely bring my car in to her again.
-
June 2023 by cesar g.
We would like to thank Juan Narvaez from sales. We recently bought a RST Silverado from this dealership and it was one of the easiest car buying experience we have had. He would answer each of our questions in great detail and not leave us with any doubts and made sure we chose the right truck. Also just a within a couple minutes of us parking he came to greet us, usually at other dealerships they would take forever to come out and talk to us. Extremely nice and positive attitude from Juan , would definitely buy another car from him
-
June 2023 by Sue B.
My 2021 Chevy Silverado broke down, #5 cylinder misfired, lifters had to be replaced. I called Jonathan at Folsom Chevrolet and he gave me the number to call the tow truck. They picked up my truck and took it into the dealer. It took a few days but they fixed it. In the meantime Leticia Sanchez helped me get my rental car. She called me every day to let me know how things were going she was just wonderful she really helped me a lot. I'd like to thank Leticia and the everyone at Folsom Chevy they were awesome.Thank you, Susan SJune 1, 2023
-
May 2023 by Sindy P.
Thank you Leticia for taking care of my vehicle today. Really appreciated the video sent to me while my vehicle was being serviced.
-
May 2023 by Matt T.
Took in our Chevy Tahoe to get oil service and Leticia was amazing. Thank you for the excellent service.
-
May 2023 by Juan J.
I've been using this location regularly for oil changes since I had a stroke in 2019 and am not able to turn a wrench like I used to. I also use them for repairs covered under an extended warranty I purchased. I found it convenient and the service links to our OnStar account. I have been dealing with Jonathan every time I drop off my vehicle and he is great.This time, I was being helped by Tifny Moreno. I brought my vehicle in at 9am and she stated they'd need it overnight for and oil change and brake service. No problem, we didn't need it that night.So she calls to tell me my brakes would be $1627.94. I've never heard brakes costing so high in my life, because I've always done them myself and figured a shop would gouge us for around $700. She also quoted some other garbage repairs for around 2 grand. Anyway, she gave me a phone number to text as well as an email contact. I used both the next day asking for an ETA. After an hour of no responses, I called and asked. She said they're wrapping it up and she was just about to call me. She'd call in a little bit to pick it up. After another hour my wife called and asked for an ETA and was told it was ready to pick up. When we arrived, Tifny hadn't turned in the paperwork to the service counter yet. My ETA inquiry started at 10am. She turned in the paperwork at 4pm. I feel scammed and lied to, which sucks because I liked this location and the previous services received. I think it's time to move on and look elsewhere for my future Chevrolet needs.
-
April 2023 by Yuly Ruiz
The Advisors were very knowledgeable, and friendly.
-
August 2022 by Bryan N.
The service dept is great. The sales rep for our purchase was a 5 year veteran at the dealership but didn't know much or provided wrong information. Thankfully I had my phone to look up accurate information as to vehicle specs. I got trapped into the StarGuard scam for $995. Review your contract and look for that when you purchase. It's an option and is not necessary if you have Onstar.
-
June 2022 by J S.
Sales Consultant Oscar Meza was an awesome cool dude! He was very friendly, knowledgeable and professional when helping us purchase our 2015 ZL1 Camaro. We would definitely seek him out for our next vehicle! Also a shout out to Finance Manager David Funderburk! He was great to work with, funny, knowledgeable and professional!
-
May 2022 by Kaz K.
I recently was in the market for a new car and after being totally screwed over at Roseville Toyota, I happened to see the 2022 Chevy Trailblazer for sale at Folsom Chevrolet.. It intrigued me as I liked the color & its styling I made contact with the sales person Christina Lund who treated me with honesty and respect from the get go. I viewed the car on a Saturday and things went well until I had to speak to the sales manager, who seriously needs to polish up on his people skills. No one likes being talked down to and it blew the deal. I stopped the transaction and left ..... however Christina got back in touch with me that evening and we ended up making the deal after all. The overall rate of the experience there was great and would recommend them to anyone looking for a new car. Christina even personally came to our house in north Roseville that Sunday to add my wife's name to the car title - when's the last time anyone did that for you? They also gave me top dollar for my trade in , a 2014 VW CC Sedan w/ only 34 miles on it.... Thank you Christina, your professionalism and kindness made all the difference. Thank you to Dave Funderburk in finance too. He explained everything well and made the $$$ part of the deal pretty painless. You've both earned my recommendation!
-
April 2022 by Steven L.
I went to Folsom Chevrolet to look at a truck. I had a trade in that the KBB trade in value is between $25,000 and $26,000 and that doesn't include the upgrades that aren't on the original equipment list. They offered $19,000. I don't know about anyone else but I got pretty offended and left. I am looking for a dealership that believes in giving their customers a good deal and not try to take me for six or seven thousand dollars! I will not do business with this dealership after being treated like that.
