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February 2024 by E Phillips
This is a Walgreens on-site FedEx location. The staff here is supremely unhelpful. They were so unwilling to help me because I didn't have packing tape. No actual customer service was given. No solutions offered in order to help me and prevent me from having to come back. There were a myriad of options available and the store attendant offered none.
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February 2024 by Ernest Phillips
This is a Walgreens on-site FedEx location. The staff here is supremely unhelpful. They were so unwilling to help me because I didn't have packing tape. No actual customer service was given. No solutions offered in order to help me and prevent me from having to come back. There were a myriad of options available and the store attendant offered none.
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August 2023 by Rob P.
Go to the UPS store if you need copies made. I went in to get copies made from a USB drive and asked if they would do 4 per page and then cut them, easy request. I needed 40 copies - 3 minutes on their machine. I was told it would be a "rush" fee. I told them I would do it myself on the self service machine. They then charged me a "set up" fee to put 4 pages on one page. Never was I told about any fees upfront. Last time I'm going. Go to the UPS store.
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June 2023 by Janelle M.
I had a great experience at this FedEx location recently. On Saturday 6/24 I came in once they opened to print three documents that I needed for my baby shower, also that same day. Although I should've came in earlier that week to get things done, but as a true procrastinator I waited until the last minute. Maria was by herself for about 30-35 minutes until another team member arrived. With a total of four customers and others who walked in after all of us, she was able to prioritize each person's needs and was able to effectively help each customer out. She helped me resize two files and print all three documents out. Without Maria's help, I wouldn't have been able to add these special details to my special day so thank you so much Maria! I will definitely return and hopefully be able to have Maria's help again.
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March 2023 by Tessa W.
Package was supposed to be delivered on Feb 25th. It's now March 4th. Said they "tried to deliver but customer was not available or office closed". Firstly, I was home at the time noted for "attempted delivery". When I called they said no signature required... so why wouldn't they drop the package off? Anyways, went in the next day because couldn't get ahold of customer service on the phone. They said idk what to tell you call customer service, currently sitting on hold for the past 23 minutes. No answer. Still don't have my package & no one seemed to care. They said take it up with who is sending the package to you. Real helpful.
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February 2023 by Sean M.
On 2/20/23, I saw a package that was being delivered to my office (which shares my exact name) when we were closed. I "redirected the package" to the Fed Ex store. I went in on 2/22/23, and said I am here to pick up a package. They asked for identification, and then they went to the shelve to look for the package. They found it, but it was going to the Office of ..., rather to just to SM. Apparently my photo ID was not sufficient, and they wanted me to go get an invoice or a business card to prove that the business, which has my exact name, was mine. I understand BS rules, but the thing is the Assistant Manager had a wry little smile. She was trying to find a way to just say no to me. I felt completely like I was being picked on so this person could feel good by saying no to me. I do not have a huge ego, I treat everyone nice, and I never in running my business, try to find a way to say no just because it makes me feel good (which it wouldn't ever). I dont even like Yelping or complaining, but I feel the need to let others know because I am pretty sure this is not an isolated incident and the Assistant Manager.
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January 2023 by Tami Shu
There is no FedEx
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January 2023 by BoYee N.
I was very impressed by Julianna. I actually had gone to UPS earlier this morning and they charged me $280 to do overnight shipping. After talking to Julianna over the phone, I went back to UPS to get a refund, then I went to FedEx, and Julianna helped me to find a smaller box and only charged me $83 for overnight shipping! I am very very pleased!
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July 2022 by John A.
I was being assisted by Angelica, and she was awesome. She helped me thru the whole process to complete what I wanted to get done. If not for her help I would have not completed what I wanted. Very Thankful for her assistance and patience.
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June 2022 by Mary S.
Today I went to FedEx Folsom on East Bidwell and had the worst customer service experience! First of all there was one person at counter and other employees in building not helping customers. People were in line, I needed help wrapping a large rug and no one offered assistance to any of us. Two people walked out. I will never go back!
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March 2022 by Sarah G.
With gas prices hiking up shipping and packing costs, i was getting pretty frustrated about the total it would cost me to ship out an item. Nick H. helped me and really took the time to figure out what the best cost would be for my situation. Super grateful for his patience and willingness to help get costs down as much as he could. The only reason I give 4 stars is for the store costs, it's just really outrageous. I should have paid $50 for packing and shipping but it was gonna be double that because of inflated prices. Ended up having to go somewhere else to ship.
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January 2022 by Glenn W.
BEWARE: FedEx no longer guarantees delivery time and they have suspended all refunds! In addition to this, they now charge a fuel surcharge and a residential surcharge! I paid good money to have a package delivered and of course it was delayed by 4 days. No refunds. They DO NOT CARE.! This is not the same company that we all used to know and use. I will no longer ship FedEx if there is any other choice. The prices they quote are astronomical. $162 to ship a package from Folsom to LA overnight. A small FedEx box. Crazy.
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December 2021 by Len J.
Purchased a product on Dec. 8th. Sat in IN. for 8 days. Made plans to stay home for expected delivery on the 18th. Then expected delivery was 19th. I waited. Dec. 21st my package arrived in my city, 15 miles away. Sat at FedEx until today Dec. 24th. Package was a little crushed. FedEx in no way gave me a delivery date after the second estimated 19th delivery date. Why would my package sit for four days in my city? This isn't my first bad experience with FedEx as another item they delivered was totally banged up and I had to have delivered item repaired. I would never do business with FedEx and hope not to have other businesses use them as I would steer away from purchases.
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November 2021 by Dana B.
I wish I knew all the employees names at this location because most of them are great, but there's one particular man (older, white/grey hair, glasses..) who is SO RUDE. Idk how he hasn't been fired yet! He makes me feel stupid every time I'm forced to be "helped" by him. I get nervous when I walk in and see that he's working. One time I came in to print something and witnessed him literally yelling at and chasing out a customer. I'm not kidding or exaggerating. Whoever the manager is at this location needs to get rid of him!!
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November 2021 by Tracey V.
Courteous, helpful staff and a complete array of shipping, emailing, printing services, etc. I haven't gone to any other store for my shipping and printing needs no matter how small the request.
