FedEx OnSite is a business location that receives high praise for its helpful and efficient staff. Customers frequently mention employees like Maria, Julianna, Angelica, and Nick H. for their patience, professionalism, and willingness to go above and beyond to assist. Maria successfully helped a customer print and resize documents last-minute for a baby shower, managing multiple customers simultaneously with care. Julianna impressed a customer by finding a smaller, more affordable overnight shipping option, saving them a significant amount of money. Angelica provided thorough assistance, ensuring a customer could complete their tasks smoothly. Nick H. took extra time to find the best shipping costs amid rising prices, showing genuine concern for the customer’s budget. Despite these positive experiences, some customers express frustration over the high costs associated with shipping and packing, which led them to seek cheaper alternatives elsewhere. Overall, FedEx OnSite is appreciated for its friendly service and dedicated staff, although the shipping and packing fees can be a concern for some customers. The location is seen as a helpful place where employees strive to assist customers efficiently, making it a reliable choice for printing, shipping, and other business needs.
Fedex is more concerned with packages on their routes and making it back to station before they have to take a break or punch out of work shift.
July 2022
I was being assisted by Angelica, and she was awesome. She helped me thru the whole process to complete what I wanted to get done. If not for her help I would have not completed what I wanted. Very Thankful for her assistance and patience.
June 2022
Today I went to FedEx Folsom on East Bidwell and had the worst customer service experience! First of all there was one person at counter and other employees in building not helping customers. People were in line, I needed help wrapping a large rug and no one offered assistance to any of us. Two people walked out. I will... read full comment
