-
February 2024 by Stephanie M K.
Awful customer service. They could have cared less about my business. They need training in now to properly check out their customers. Waste of my time.
-
November 2023 by Js7214
Love this store! Amazing customer service and friendly staff. They always have the best deals and are helpful when you ask for a coupon. They always try to give you the best deal.
-
November 2023 by Anika N.
they had great sales. An empolyee named Bennett was very helpful and personable. Was a great enviornment and got everything easily. Totally reccomend.
-
November 2023 by George Otto
Great selection, helpful friendly workers , great prices
-
October 2023 by K Herrera Gmail
Don't do online shopping if you think you might have to return something. Every time I've tried to return an online order to a DSW, they don't know how to do it and it takes 20 minutes to figure out. Cashiers were apologetic and friendly, but it seems to be a training issue with more than 1 location.
-
October 2023 by Deb T.
I have shopping at DSW for years ! A great selection of shoes and the pricing is always very competitive!
-
September 2023 by Jan Kurtz-Puga
DSW is difficult to beat when it comes to a wide variety of styles, for sure. The Folsom location is spacious and (usually) well stocked. Prices are quite competitive and I appreciate the value! The staff works hard and does the best they can to work with customers and keep the store picked up and tidy. We have recently discovered the Achilles heel for it, though, when it comes to women's shoe sizes-my granddaughter is in the midst of a significant growth spurt and is now needing a women's 10.5 shoe. Good luck finding shoes in that size! While the staff at the local level has very little to do with ordering, I hope someone, somewhere, is noticing that the store needs larger sizes in their inventory.
-
August 2023 by Erin J
Prices are ok but I definitely won't be going out of my way to go there again.
-
May 2023 by Stacy Yermolenko
Absolutely horrible customer service. I have never written a review but there is clearly a lack of training and understanding.
-
March 2023 by AP D
Everyone there hates their job. It's on their face, in their tone, and in their attitude. Go to a different location. 0/10
-
February 2023 by Su Rudelic
Opening at 11:00. Just saw you lose 3 sales as we all individually went up to locked door at 10:45 . Bummer , 11:00 !
-
January 2023 by Christie W
Fantastic selection, great store layout, friendly staff, decent prices.
-
January 2023 by Regina Trantham
Terrible customer service. The girls that work there are young and need to be trained on customer service.
-
January 2023 by ValarieMarie M.
Stopped coming here because the people who work there always seem so unhappy and unwelcoming. I'm not expecting warm hugs, but at least don't act like I'm putting you out by purchasing shoes at the store you work at, that's specifically for purchasing shoes. Don't like their returns policy as well, but that's not this locations fault specifically. I've stopped buying from dsw as well, straight from thr brand of shoes I'm buying.
-
October 2022 by Cher Schoe
Service by young lady at counter is the very best. Somebody trained her right! She searched for shoes I was looking for and eventhough not available in store she showed similar if I needed that day. Ended up ordering for store pick up. Shop often for best selection!