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August 2023 by Johnny H
Look no further! You found your technician. I have use drop zone for years and referred to many of my customer clients. I just recently had them fix my home computer amazing job, hands-down the best.⭐️⭐️⭐️⭐️⭐️
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February 2023 by Tim Y.
My MacBook hadn't been updated which was user error by my part. The 2 gentleman in the store were honest and got it working great again
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February 2023 by Ross L.
Jeff and his brother are great people. This is an honest business that prioritizes customer service. They have gone above and beyond to help me every time I call or come in. I'm glad I purchased a laptop here and would highly recommend. It's great to support small, family businesses because they don't take their customers for granted.
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January 2023 by Randy Y.
I've used Drop zone for work on computers before, so I'm not sure why things went so far awry on this occasion. I brought my Thinkpad in to have additional memory and harddrive space added. I requested a doubling of the memory and a minimum of 2 TB of storage. I dropped off the laptop and they said they would call in a couple of days once they had a clearer view of what they were working with. They didn't call after a couple of days, so I called them and they said it would be ready shortly and the memory stick was successfully installed. I reminded them that I asked for a larger hard drive. They said based on my model that the 2 TB drive they had wouldn't work, but they had a 1 TB drive that would. I said that wouldn't work for me. After a bit of back and forth, I'm not sure why that was necessary, they said they would get the 2 TB drive from a local source and would have my laptop ready on 24 hours.They called me back a day later and said that they couldn't clone my drive because of encryption, so I had to remove the encryption first. I came back and picked up the laptop. The guy at the desk said he would send an email link explaining how to remove the encryption, which he did. He said it could take several hours and would require an encryption key, which worried me as I had no knowledge of an encryption key.Anyway, I used the link, no encryption key was required and it probably took 45 minutes to complete. I brought the laptop back (at that point it was probably about an hour and a half after I picked it up). This is where things got very weird. The guy at the desk who was there when I was at the store early but not the guy I was talking to directly said he didn't recognize me, despite the fact that I clearly saw he was listening the earlier conversation (this was not a busy place). I explained what it needed, and he immediately started to lay down resistance. He asked if I had made a backup and I indicated no, but the other guy had made a backup when he was installing the memory stick earlier, and I indicated that I was willing to pay for another backup if he hadn't retained the backup. He said why don't you bring the laptop back on Monday and we can ask him. At that point I was thinking, I've explained the frustrating experience I've had to this point, and now he's asking me to come back when he can just take the laptop now and ask the other guy on Monday so I don't have to drive back. I tried to explain that I'd just like to leave the laptop, and I would OK if they needed to take another backup (and charge me) if the other guy hadn't retained the backup.At that point he says I'm being difficult, and he says he can't do business with me. I've never encountered a service business that tried this hard to repel business or make my experience so miserable. I'll never do business with them again.
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January 2023 by Chuck T
Great place, every time I've gone they've given me solid advice & help
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November 2022 by Angela L.
I visited this store a long time ago when a friend of mine had a problem with her laptop. At that time, my friend decided not to spend money to diagnose/repair the laptop, and nothing came out of the visit. But, I trusted Jeff and his advice on the situation and his recommended solution. Recently, another friend of mine had a lot of issues with her laptop, and I took it to Drop Zone. I worked with Jeff, who spent time to discuss his thoughts about the unit, and possible issues and solutions. My friend decided to follow his advice of diagnosing/repairing her solid/quality (though older) laptop instead of getting a new one. I dropped it off one day, and he spent more time on the phone with me, over the following few days, to listen to my thoughts and discuss various decisions to be made as he was working on the laptop. Jeff helped with updating the laptop (O/S, SSD Drive, replace Mobo battery, etc.) to a nice unit my friend can continue to use, hopefully many years. I appreciate Jeff taking time to explain and discuss items to help making decisions and trust his technical knowledge and careful work.
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October 2022 by Alien Craft
Excellent service, knowledgeable staff and kind to Boomers who are behind the Technology curve. Like me.I got a great deal on a replacement desktop computer and a hard drive to backup the whole thing.
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September 2022 by Alex H.
These guys are customer focused and extremely skilled at what they do, which led to the most economical repair solution for the issues I was experiencing with my Mac Air. While Apple was lazy and wanted to charge me an arm and a leg for unnecessary hardware replacements, Jeff and Steve (owners) were able to fix my issue at a fraction of the cost! Thanks to them, I'll never have to go to the Apple Genius Bar again to pay "dealership" prices.
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July 2022 by Gidget Foat
Drop Zone has built 2 computers for me and they are the fastest computers I have ever had. They are super nice and very trust worthy. I am a realtor and I needed a fast computer. They also have taken care of my mother in law and has treated her with such care and they explain everything. Love this company I would not go anywhere else ever
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December 2021 by Zack S.
Usually taking electronics in for repairs gives me the same anxiety as automobiles (both of which I'm helplessly ignorant in diagnosing and fixing). I no longer have any reservations about the former. Steve quickly and effectively assessed my needs and put me at ease regarding my laptop which was suffering from an old liquid exposure. He set me up with a diagnosis, and I was in and out in 5 minutes. Jeff contacted me promptly and notified me that he would be working point on my project. He was incredibly communicative throughout the entire process, and took the time to answer any questions I had whenever I had him on the phone. When presented with a crossroads in the repair process, I feel Jeff gave me unbiased advise in my best interest, and he was always hyper transparent about the costs/benefits of the repairs being done. I have never had costumer service of this level regarding any of the dozens of electronics repairs I've needed over the years. The quality of the repairs is also top notch. These guys are it when it comes to your tech repair needs. Thank you Jeff and Steve!
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October 2021 by Tom Weissgerber
So refreshing, the brothers are honest, trustworthy and stand by there services.
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September 2021 by howard minster
I have been dealing with the brothers for the last 8 years, very good at what they do and fair.
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July 2021 by Carlos C.
Over the past few years, I've had to go to Drop Zone twice. Both time I found the service was exceptional. Communication was great regarding my repairs. And prices were very reasonable. I have no hesitation in referring friends here.
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May 2021 by Chuck C.
I'm a fairly experienced computer user. I have normally built my own computers from scratch and done my own upgrades and repairs. Now when my very first store-bought computer died out of warranty I diagnosed it as being something that wasn't simple or easy to fix. After extensively studying the reviews for many different companies on Yelp I saw that they had many 5-star reviews and I decided that Drop Zone sounded like the best place for finding what was wrong with my computer. Drop Zone diagnosed and repaired my computer quickly and efficiently (motherboard replacement) and got me back up and running fast. Very friendly, very knowledgeable, very good people. They are incredibly patient and explain everything they are doing and give you all the options; I was impressed by that. I feel that the were looking out for my best interests. They are the kind of people you like to work with. I will be recommending them to my friends and relatives. 5 stars.
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May 2021 by Marie Gonzalez
Every interaction is exceptional. They are courteous, knowledgeable and professional.
