December 2021 by C T.
Their customer service is abhorrent. I consider my purchases as final sale just so I don't have to go through hell to return something. Everyone I've encountered at the customer service desk should not be working in customer service. And good luck trying to get a hold of them on the phone. I always (literally always) have to reach a different department with the hopes that they can get me someone from customer service to answer the phone.
December 2021 by Alex N.
The employees are always super friendly and helpful. Store is always well stocked and what's not to like about Costco?
December 2021 by Lynda S.
We moved to the area a couple months ago and this location is the closest to us. We like the staff at this location - they seem like a very close family group. We were looking at some furniture and it's usually pretty hard to find any help from a staff member at other Costco locations but not this one! We met Karen who is a floor merchandiser and she was very helpful. If it wasn't for Karen to give us guidance, we wouldn't have purchased the furniture. She was extremely helpful, provided great customer service and reassured us it was indeed a great quality item and we would be satisfied and if not, there was a great return policy! Btw, we love our new purchase and am extremely satisfied. (My bank on the other hand might. It be so happy with all my recent purchases! Ha!) Every time I come here, i find myself saying Hi to Karen - I just made a new acquaintance lol! She's so sweet and remembers the random family debating on what to do! We come so often I should really just move in and live here! You won't go hungry, they have furniture including beds lol
November 2021 by Harutyun Vardanyan
Firstly, there is no mid grade gasoline. However, this location has diesel. There are over 20 pumps in this station, out of which at least 4 are diesel. This station has the stall occupancy markers - simple green or yellow indicator lights for each stall.Apart from the membership card, patrons will need a Visa card. Cash is not accepted at the pump. However, one can buy Costco gift cards and use it at the pump. There is the tap and pump option for Costco Citi Card. Otherwise users must insert the membership card, then the Visa card.Prices are consistently lower at Costco Gas Station. Premium grade is often cheaper than nearby Regular grade. On top of that, one gets consistently high quality fuel.This is not a service station. As such, there are no restrooms, snack shops, windshield cleaning supplies. On fact, none of the Costco Gas Stations I've visited do.There are attendants to assist with membership card issues or pump issuesIn short, highly recommended high quality fuel at cheap prices. The savings can typically pay for the annual membership.
November 2021 by Laurie Puglia
Always rocks! Great prices and staff are always professional when you need to assistance.
November 2021 by John Bozek
Go for the best price for gas, stay for the long lines to get to the pump.
October 2021 by L. Michele E.
This rating should be negative. I came into the tire center with a spare on asking for a repair of the tire i had roadside service take off my car after running over a screw which punctured my tire. I need my car for work and seriously needed tire repair. Customer service said I could wait for the work to be done. I waited for 3 hours then checked on the tire. I was told it would not be done until 8 to 8:30 at night! Another 3 hours!?Apparently, you cannot walk In in need of emergency tire repair and get reasonable service. Even though I bought my tires here, and had a guarantee for tire repair, this did not matter. Costco is not concerned about good customer service. When I told the service man that I would buy my tires somewhere else due to this experience, he said "OK" Unbelievable! Now I have spent time away from work and received no help.
October 2021 by Giana B.
I feel like all of the employees here hate their job. Everyone always seems so upset. I've only had a handful of people go above and beyond with great customer service. I will always go out of my way to go to another store so I don't have to be here. Maybe it's the management? Good management = happy employees :)
October 2021 by Kay L.
Checkers usually have side conversations with each other rather than customers. Rarely do we get a thank you even after spending wel over 100.00 . Managers dont routinely open more registers even after line spilling over to face creams. I've held off writing this review thinking next time will be better....Would love a Costco in Eldorado Hills so I have another option. The people checking receipts at the door are so friendly!
October 2021 by Victor V.
This is for the crew in the Folsom Costco Tire shop. I walked in on a Sunday morning with a leaky tire on my SUV (so I thought). Thank goodness their tire shop was open, many others were closed. Jared at the front desk was quick and helpful. I thought it would take at least a couple of hours so I was ready to get my Costco hauling on, but he said he would squeeze me in ASAP. Less than 30 mins later Jake the tech called me and explained the tire was in good shape but he found a leak in the rim. Not what I wanted to hear, but an awesome job by the team at Costco Tire nonetheless. Knowledgeable, professional, and courteous all the way! I highly recommend them, thank you Costco Tire!
September 2021 by Bob L.
Costco pharmacy is horrible! the tech was supposed to text us when it's ready to get our flu shots.. after 30min we came back she said she never texted and it's ready for us to get our flu shots. we waited in the room for atleast 30 min and still waiting. . horrible no one have yet to check up on us and there's also ppl waiting for their turn to get the flu shots. Pharmacy department you guys really need to get it together.
September 2021 by Omar Cosme Andino
The only place in all California where you can get gas at a decent price compared to other states
September 2021 by Patricia Howell Cassity
Gas her is often $.10 or more less than exposition Boulevard . So if I’m in area will make a point to get it here
September 2021 by Lia B.
This Costco seems like a country club rather than a Costco. Both employees/cashiers and customers alike have a terrible attitude at this location; eye rolling and glaring left and right, even had one of their sampling ladies catch an attitude when we asked if she had utensils for the sample -- margarita doesnt seem happy to be there or to attend to ethnic clientele because she sure was friendly to the next white family. It's just overall terrible energy. It's rare we get decent customer service when attending this Costco. It's an annoyance given that we spend $200-$500 each trip but get the same terrible experience every time.
August 2021 by Jonathan N.
Update to the fiasco that is plastic in food: After spending hours on the phone and in person, Costco's resolution was a $50 gift card...correction "appreciation" card and a promise to get ahold of the manufacturer of the cake mix to strong advise them to fix their packaging, also to change their food handling practice in store. I told them thanks for the run around and your attempt at changing food handling procedures, and they could keep their card. None of my family is worth that little to me. Also, the stand point of the lawyers I talked to: if nobody gets killed or seriously injured, nobody cares. That sentiment was echoed by Costco staff that repeatedly stated, thank goodness not body was hurt or swallowed that... So, unless you die or your family does, they will value that at or around $50. I gave them a 2 star updated review because, after all was said and done, they claimed that they were working on changing their food handling procedures. Still, I will limit my exposure to Costco to diapers and wipes for my kids and milk, as those 3 things are still vastly cheaper than I can get anywhere else for the amount my family consumes. After the diapers and wipes are no longer needed, my household will not be Costco members. I hope none of you have that experience, and if you do...my condolences.