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March 2024 by So Very C.
Madeleine, the receptionist at Folsom branch who runs the show, and answers the calls usually has no answers to almost any simple questions like transferring money, charges etc. (among others) and responds in a condescending manner when she is not able to help or has no willingness to help!! I wonder why Schwab has kept unskilled rude and ignorant staff like her interacting with customers first hand. I feel sad to leave a negative review, considering her age.. but hey, customer service matters in a financial institute, if it needs your business! Which makes me think probably they are don't really care?
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April 2023 by Bethany Hughes
Allison is resilient, kind, and an advocate for clients.
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May 2022 by Linda Lewis
You guys are great people
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January 2018 by Jana Reyes - Realtor
Great retirement planning support offered here! Excellent customer service and quick responses to inquiries. Ask for Geremy - he's both knowledgeable and helpful!
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June 2017 by Jana Reyes
Great retirement planning support offered here! Excellent customer service and quick responses to inquiries. Ask for Geremy - he's both knowledgeable and helpful!
