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December 2023 by Heather Cambra
Budget always has what I need at an awesome price!
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September 2023 by Jay Sith
Let me reserve pay and drive down told me it was going to be a 250 dollar deposit and because it wasn't a credit card they did a soft credit check and denied me I have perfect payment history for the last 3 year horrible place to rent a car
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April 2023 by Joe Guerrero
Good good
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April 2023 by Stacey Edie
Never going back to Budget.I have rented from Budget for more than. 25 years yet with their new policies in place, I WAS NOT ABLE TO RENT from them. I need a credit card with more than $700 available on it he told me. Ridiculous!, since I've rented from them without issues for 25+ years. I needed a car and the man at the counter was polite but stuck to the fact my credit had to be over $700 just $10 more dollars credit he said knowing I can't adjust the amount of credit I have and that's issued to me.I will never go there again Budget Car Rentals was my favorite but now they are on my black list don't need to feel undervalued. Treated me like I am some sort of low life trying to rent a car out of my class of people. Priceline even tried to reason with them but instead got me to HERTZ CAR RENTALS it is a refreshing rental experience and it was a breeze. No one made me feel ugly. The two women there treated me equally to them. I will be going back for my rental needs from here on out.
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January 2023 by Lianne La haves
Be careful!!!I rented a car one month ago from this location and today someone tried to use my card that I use to pay, to steal 450$ from the budget rental in Virginia Beach ( I have never been in Virginia and I never used this card in USA in any other place ) someone there is trying to steal !!!!I will contact a lawyer for sure !
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January 2023 by Enrique Espin
Staff here (Helga) absolutely useless. No concept of customer service or how to operate any kind of rental business. Prepaid for a reservation, they switched payment to my grandmother for incidentals and wound up charging entire reservation to her. When stated we needed help remedying instead of trying to correct charges threatened us with (???) because of Budgets failure to draw up a proper contract that included additionalDriver names despite us outlining our intention from the start and paying additional driver fee. What a joke.
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January 2023 by Heather Bruton
Received a paperless coupon from Budget and attempted to use it at the Sacramento Airport. The agent said he didn’t need it and it would be applied. Looked at my bill and it showed a $400 hold from Budget. I called the 1-800 number and was told they couldn’t help me as the coupon should have been used at the time of the rental. I drove to the Bidwell location and Neel the branch manager was there and helped resolve the problem. He was super helpful and very courteous. I would recommend this office and doing business with them.
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January 2023 by TR Green
I had a great experience at the Folsom location. Despite all the hassles that can be associated with renting a car, there is still a human element that can ease your frustrations. Neal from the Folsom, CA office is one of the good guys. He understands how important it is for the customer to have a positive experience and goes above and beyond what would normally be expected. Budget, like any other large company, isn't without it's issues. It's employees like Neal, who are on the front lines, that can make the biggest difference to a companies reputation. Because of Neal, Budget Car Rental is okay in my book.
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January 2022 by sophia pere
If I could give this guy a ZERO I would. Worst manners I've every witnessed!!! Poor thing must have a miserable life, then takes it out on customers. Funny how he deletes all his low ratings!!! Do yourself a favor go to Hertz or anywhere, you will be treated with kindness and respect. This guy is a short fat loser!!!! Poor thing!!!
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January 2022 by Moonmann
Awesome customer service. Very clean car
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January 2022 by Preston Moore
Staff made it quick and easy, only qualm was the outside of the car being dirty.
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January 2022 by Sofia
Hello! I did rent a car on may 22 and the company charged me 80 dollars because they reported the gas tank as empty and that was totally wrong because I did leave tank full!!NOBODY SINCE THAT DATE RESOLVED THAT ISSUE AND I BEEN DOING MANY CALLS AND NOBODY ANSWER, NOT EVEN BY EMAIL!!DO I HAVE TO SUE BUDGET COMPANY??
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January 2022 by Mac Me
Quick and easy car rental. They didn't have the car I reserved so I got a free upgrade.
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January 2021 by adventures with serene&adam
It was fast and easy renting a car for our trip much cheaper then enterprise
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January 2021 by wellington Evans Pereira Gomes
Low price for rent a car.