-
December 2023 by Robert H.
Had a 9am oil change appt that was done at 11am. My wife's 10am app. For hers it's 11:30 hers is just coming off the rack....still gotta pay office is empty...never again.
-
December 2023 by Fry B.
I will never go there again and I warn anyone to beware. I took my car in for an oil change and was told they would check tire pressure and rotate tires and do a 21 point inspection. When I left there my service engine light was on , low tire pressure light was on (3 of 4 tire were low, 4 th. tire overinflated by 10psi). Who does this?! The only fluid topped off was washer fluid. I was told they r not a service shop and that was the only n fluid they could do. Now I feel I have to take my car somewhere else to have service light turned off, have tires checked and properly inflated, and have fluids chec!ed. And my tires were never rotated!! I feel I was lied to and deceived. Beware if u go there and planned on ha ing the same thing happen to u. I called to complain and both store manager and service manager acted as if they could care less! I gave them a one star because I had to, if I had m way there would be no star!!!!!!
-
November 2023 by katie e.
I knew what was wrong with my car before taking it in for an inspection but I wanted a second opinion and price estimate. I didn't tell them what I knew, wanting to see if they found the same thing, instead they said they found nothing and my car is totally safe, not true. Seems they are lazy and likely didn't even look at anything but still charged me the $25 inspection fee. Ben was incredibly short and rude. Don't trust them or waste your time and money here.
-
November 2023 by Renée Kauffmann
Location was clean Friendly and knowledgeable staff with excellent communication and customer Service which is not always easy to find anymore.It took under an hour from the time I arrived to time I left.I highly recommend and will be back to this location. Thank you Ben and Jimmy for your excellent customer service. It is very appreciated.I purchased a GROUPON for my visit without an appointment.
-
November 2023 by Kelly Platt
Customer service was fantastic. Jeremy was very helpful and overall a cool guy. Best experience I’ve had at a tire shop
-
November 2023 by Brenda H.
Avoid this train wreck at all cost. I can't even explain the horrible nearly weeklong experience with this Big O. My issues are still not resolved and do not want to set foot here again. We went there for a fix of two flat tires. They fixed one and apparently ignored the other. Led to a new tire purchase the next day. Two of their tires had bad valves. I went there FIVE days in a row. I had flat tires enroute to work spots in the freeway TWICE in one day each with brand new tires. Even after returning the fifth time the manager did not give me the time of day and offer absolutely any apologies. They also left black smudge from their tire smudged hands in my visit and headliner - thanks. I do not trust this place to touch my car - there are too many options out there. Do NOT use this place. Quality and trustworthy service is of no importance.
-
November 2023 by Clayvius Hill
This shop gave me excellent service. I came in during closing time hope they could help me with a tire mount and they went the extra mile. Mounted it and put it on for me even though it was past closing. Much gratitude!
-
November 2023 by Diane E.
I called to get 4 new tires for my car & spoke with Ben. I told him which tires I wanted to purchase & he was able to get them ordered & to the shop so I could do a same day appointment. I really appreciate that he was able to answer all my questions and quoted me the "out the door" cost of everything up front. Thanks for your excellent customer service Ben!
-
October 2023 by Ornin H.
Bigotire community! I wanted to share my recent experience with you all, as I believe in open and honest feedback to help improve our interactions. Unfortunately, I had a disappointing encounter with Bigotire during my online appointment.As I walked in, the guy sitting on his phone ignored me for about couple of minutes finally he gets up and he said what can i help you, he looks at his screen and tell me , tire rotation can not do on line appointment . I scheduled my appointment through the online platform, and one of the options available was tire rotation. Excited to take advantage of this service, I eagerly booked the appointment. However, upon arrival, I was informed that the tire rotation couldn't be honored at that time.To be honest, this left me feeling quite let down. BigOtire, you are charging me $250. for tire rotation and it was not free, at least honor your appointments. I am glad this happened because Les Schwab earned my business for fractions of your price with much higher customer service.
-
October 2023 by jvelez57
I was reading the reviews and in there defense, my experience was great,dropped my car off at 10 am. They called me an hour earlier than we needed the car they were attentive ,friendly and professional. I'm just grateful they had the time to do the job. I will be back. John V
-
September 2023 by R S.
I regret not following the advice of others before me. This location is allAnd it the upsale. They keep your car hostage while trying to piece together parts and rubber from other suppliers in Northern California. They have a Groupon but buyer beware new ownership here but the same old tactics. communicate is very poor. Stay away. You have been warned.
-
September 2023 by Matthew
I got a Groupon here for a full synthetic oil change. No issues so far, the guy at the front desk was courteous enough. Oil change was fairly quick, 30-45 minutes or so despite me being late to the appointment at 9 on a Friday morning. My tire apparently had a nail in it but the mechs patched it up and it came to me this time free of charge. Drove 1000+ miles shortly after and it’s been fine. I appreciated the initial courtesy, despite knowing the Groupon isn’t so favorable for their business. The cashier who may have been the owner seemed upset that someone patched my tire without telling him, and he was a little rude afterwards with a noticeable attitude when I asked him a question about the patch. Also, they did not reset my car’s oil filter indicator which isn’t a big deal but annoying that it happened.Decent place but that was a bit unprofessional.Parking area nearby is tiny so you end up having to park a bit away if it’s busy.
-
August 2023 by KIKIKI N
Awesome place! As soon as I entered, I was welcomed with smile on their face. The service was very quick (Oil Change) with no appointment, I was answered kindly to my questions. Above all, my car was leading very slightly to the right, but I realized next day that now my car drives straight! No one fixed it in the past even I paid $150 for Alignment. Somehow, they adjusted or fixed?!This was my first time but I feel I finally found some one I can trust to take my car. Thank you so much!!!
-
August 2023 by Ray Burgess
I have had perfectly fine experiences here before. I usually just come for simple oil changes. Came by today for the same oil change as usual only to end up with a $100 bill at the end. They just assumed I wanted full synthetic oil and charged me 3x the normal price I pay!
-
August 2023 by Shelley Wheeler
I bought new tires here a few months ago and one of them will not hold air. I have been refilling it at least once a week for a couple of months now, for I didn't have time on a Saturday to take care of it and work all week, needing my car. I finally had time last Saturday and took it down mid day to repair the tire. I was turned away but they do not accept appointments. So I got off early today and again was turned away. I've been turned away twice this week to have my tire repaired. I will never purchase tires here again.
