-
July 2023 by Elizabeth Love
Really nice guy helped me after I was in an accident. Super kind and understanding
-
May 2023 by Sesilia T.
They never showed up. Called around 10 pm because I was blocked in my apartment's parking space. The man that answered the phone said they were really busy and it would be a two hour wait. I said that was fine but he quickly ended the phone call without asking for an address or description of the car that needed to be towed. It's now obvious he never had the intention of sending anyone because nobody ever showed up.
-
March 2023 by Rocio De La Rosa
Didn’t have to wait too long although the office was a bit tricky to find off you’re from out of town. FYI it’s in the gas station (roll up door) Everyone was nice from the guy that answered the phone, the driver and the other driver we had to meet up with to get the car. Overall they’re a great bunch of guys. Sorry I can’t remember names. Price was reasonable considering how expensive towing is.
-
February 2023 by Michael E.
I have never in my life delt with such an unprofessional company. My 18 year old daughter parked in the fire lane like a dummy, this driver tows the vehicle ( after making a deal with the landscaper t call on people who are parked wrong), they towed her car. The only way we found out who towed the car was from a police officer that was dealing with another "tow truck incident" the officer gave my daughter the towing company that had got them called out. I called Jims Towing, and the man was so rude, charging me $310.00 plus $150.00 for after hours to unlock the gate. Since we had no car, we walked to the address to pay the fee and get her car, we got 3 phone calls in between that 22 mins walk. they were upset that they had to wait for US to get there, and had the audicity to ask my 18 year old daughter where she was, so he can pick her up, and give her a ride? we got there, paid their fee, then still had no car!!!! we even got a call from someone saying they would charge $107 to get my car? when we brought that up, no one had any idea who said that! so damn shady. I told my daughter, we are NOT getting in that car and waiting for our ride. the car was at another yard about 5 mins away, he didn't even have our car at the location! by this time My husband met us and drove us to the location, and finally got the car. He asked whoever drove us there, what color the tow truck was, and the man (who acted as if he didn't know anything, but showed up to both locations?) said he didnt want to tell us that, his son was in the car that drove him there and his son got off as if he was going to hurt my husband for asking a questions, i recorded the event. These are dirty, sheisty, evil people. The man told me not to "disrepect his son" becuase i was recording. I get they have a job to do, and my daughter WAS wrong for parking in the red, but the way they handled their business was hands down, the most awful experience I have ever had. That 50-60 year old tow truck driver wanted to drive my 18 year old daugter to a dark tow truck yard in the middle of nowhwere! and his boss/bosses son was going to meet him there? hell no! Whatever you do, DO NOT, use these guys! they should be out of business for the way they handle the messes they create!
-
October 2022 by Toni Burkhammer
Great service. We had a flat tire and called our insurance for roadside service but they could not get help to us. Will be cancelling that coverage. Called 3 other tow companies with no help. Jim’s apologize d for us having to sit for 3 hours. They were there within 3o minutes and had us back on the road within another 30 minutes. Driver very courteous and knowledgeable. Thank You for your speedy and reasonable cost. So appreciated.Service: Tire change
-
October 2022 by Paul Hinojosa
This towing company picked up my truck because I had moved it out my of my driveway to have some palm Trees trimmed.by a tree service company. He said SPPD called and requested he tow my truck. I understand it’s not supposed to be driven with a non opt. He stated it was parked for 6 months in the street in front of my home. I explained to him that’s impossible because I haven’t had it at my address for 3 years and I recently had it painted and I was going to get my tags when they expire in 13 days. As soon as the tree trimmers were done I would be moving it back inside my driveway..considering the safety issues and liability issues weThought it was best moved for both of us.They showed up late afternoon Friday.,making it impossible to get the paper work from DMV & SPPD..coincidence? I have my doubts now. this morning when I arrived @ jims towing the customer service was non existent. I was told I owed $675 for the weekend stay. That’s 6.6miles away! at a cost of $102.27 a mile. I asked how do you justify charging that steepOf a price.he never answered the question. I asked how can you feel good ripping people off? He became even more unprofessional if that’s possible.when it was obviously set at a very low bar too began with. I read the reviews before arriving. It’s robbery what they charged and if you don’t pay they constantly adding charges till you can’t afford it and the become the new owners. Why the city of Santa Paula would continue doing business withThis kind of rip offs is beyond me. Stay clear of Jim’s towing if you don’t want to pay oil company prices $102.27 a mile let that sink in. Total price today.. DMV $424 had to pay for 2022 & 2023SPPD $62Jim’s towing $675 for a grand total of $ 1,164 …why couldn’t they have given me a citation it wasn’t blocking parking as stated in the report. It was rightIn front of my home on a residential street. Not being driven on a highway. Ridiculous scam!!!Service: Special vehicle towing
-
October 2022 by Venus Villalobos
Horrible customer service, called to ask for pricing and at the end it ended up being $225 more than what they had initially tell me FOR NO CLEAR REASON !! Spent over $500 when it was only supposed to be $275. Rushing me the whole time because they were going to close soon, so rude and unprofessionalService: Car towing
-
October 2022 by Lila Ashmore
The owner was very kind, I was not able to get my explorer because of financial reasons and he was kind enough after 2 months to help me retrieve my personal items
-
October 2022 by Diane Serat
Very nice.. professional, but down too earth with any ?s...we had..
-
January 2022 by Sunny S.
Had my Ford F 250 with truck camper towed. Good driver showed up in under 15 minutes and hooked her up quickly. Took to local shop and my repairs were fair and quick.
-
October 2021 by cristian lemus
Very unprofessional. I paid to get my car out of there with triple A. I was taking stuff out of my car and one guy told me I was taking too long and didn't allow me to continue taking stuff out. Also some stuff was missing from my car! A speaker and sunglasses. I expressed myself and he got agressive and started calling me names. Then he threw a bag of dirt on my truck that I used to pick up my stuff. Do Not use this tow company!Service: Car towing
-
October 2021 by Jennie
I am an advocate of supporting local owned businesses, however should have utilized a different towing service. Contacted the office and was hung up on twice by the man that answered. I would normally say gentleman, but that implies someone that is polite and considerate. Take your business elsewhere.Service: Car towing
-
October 2021 by Robin Scott Marsh
My son wrecked his car, CHP towed it with this service. They hung up on me twice after 2 minutes on phone.
-
October 2021 by Marc Hernandez
Horrible. Owner is rude and unhelpful. Take your business elsewhere and avoid a headache.Service: Car towing
-
October 2021 by L E
Thank you!
