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December 2023 by AnaMaria A.
I'm in here about 2-3 times a week. I went in recently, ordered my usual, multiple smoothies for the family and I, the employee charged me regular price for everything. Extremely over priced if you ask me. I kindly said that there was a sign outside the store saying all smoothies on sale and she said well it expired. I responded with, well it's right outside right now, that's why I come so often. She calls her manager, taking her sweet time ( with ice cream suffering more and more) so now I tell her , are you giving it to me or not I don't have all night. She said while still on the phone with the manager, no. Lost my business for good. Go to your next baskin, they are scammers here!
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November 2023 by ALMA TADIAMAN
Ultimate ice cream.
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September 2023 by Leanne R.
Great service and clean. I see employees always staying busy when I walk by, not just on there phones or standing around. They let us take our time when deciding and never rush and are happy to help when we ask questions. Our last trip we bought an ice cream cake that looked like pancakes. It was so good !
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September 2023 by Ashley H.
We went into the store on a Sunday, after a sporting event where the team won and we were able to get a free scoop. when walking in the store, there was a sign posted of that same team (LAFC) saying proud sponsor of LAFC. I had the screenshots pulled up of the promotion and the score to which with a screenshot of the ticket you get a free scoop. we waited there over 10 minutes while an employee called the store manager. At the end of the call, I was told that if I read the fine print it was LA stores only. I read all the fine print prior to going and it stated Los Angeles DMA, which is designated market areas to which Ventura County is part of. I couldnt wait there anymore so said we didn't want the ice cream. My son was eating his while we waited so the girl told me I had to pay for his otherwise it's stealing. She gave me 20% off but the whole thing was supposed to be free. I called and filed a complaint with Corporate and they told me that all complaints are routed back to the store and someone would call me within 2 days. That call has still not come. It's not the cost of the ice cream, it's the fact that it was supposed to be free, a little perk from a sports event we went to.
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April 2023 by Luis B.
I drove by this place and had Olivia help me out. Lets say she did an awesome job! 10/10 I recommend this place if Olivia is working there.
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December 2022 by adan ramos
I love this visiting this Baskin Robbins because I can immediately tell the store is being ran well. It is always clean and the customer service is genuine. I was greeted with a smile and offered a sample of daiquiri ice, the flavor was to my liking and is consistent everytime. Alma served me my icecream and even asked how I was doing. She definitely made me feel welcome and happy with choosing this location. I will continue to make the 30 minute trip to visit this location.
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August 2022 by Wendy C.
We go here often and typically have no issues but of course the one time we splurge on waffle cones, they were stale. We told the employee, who proceeded to just replace the first stale ones with ones that were even worse. We let her know again, and just got a "sorry " not a refund which was pretty disappointing.
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July 2022 by Jess D.
Never had an issue here. Staff is kind and welcoming and patient. I've ordered several cakes from here as well, they always come out great and nicely decorated
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May 2022 by Alison Grugan
Because I’m sick, I can only keep down BR’s vanilla malts. My mother has been going there daily for months to purchase one for me (I can’t drive). The staff has been WONDERFUL, until Ruby came into the picture. Mom ordered the usual but when she brought it home, it wasn’t vanilla and I can’t eat anything BUT vanilla or I’ll be violently ill. Mom took it back to BR. Ruby REFUSED to exchange it and yelled at my elderly mother! She screamed, “I didn’t make a mistake, YOU ordered it wrong!” Again, we’ve ordered the SAME thing for MONTHS! It went back and forth until my mom finally said, “let’s agree to disagree.” Ruby’s response? “NO! Because I’M RIGHT!!” Mom DID end up buying yet ANOTHER malt, because I did have to eat! So, one malt ended up costing us $28! We typically spend $8.99/malt, but Ruby charged mom $13.99/malt!When my mother came home, she was as white as a sheet and shaking. After she told me what happened, *I* called Ruby. When I asked her about verbally assaulting an elderly woman, she put the phone down on me! My husband called the Corporate Office when he got home from work and the gentleman he spoke to couldn’t have been nicer! He said that he would contact the owner of the Fillmore store and he, in turn, would call us back. That was 6 days ago and we’ve heard NOTHING. D*** move. We spend $270/month there……but NOT anymore!! Now we go to a BR that is further away but it’s well worth it because RUBY doesn’t work there!
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April 2022 by Harshadrai Mistry
After eating cholate chips cookie dough icecream my tomi was hart badely. This is the first time had icecream and got bad experience.
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February 2022 by Áine LaRaia
They have stickers to tell you information about the ice cream.its kid of cute
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November 2021 by Wendy Embry
We visited a few weeks ago while driving thru. I was craving a mocha blast. We were helped by a young girl named Cynthia. She was the friendliest and did not mind answering all of our questions. She just made our day. I wish this Baskin-Robbins would be closer to our home.
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October 2021 by ALVA CAMPUZANO
Excellent customer service. Great selection of flavors! Super clean! Very friendly and sweet staff!
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July 2021 by John L.
Yummy ice cream in a convenient location. There's not much good in this town where I'm staying for a couple of days but Baskin Robbins saved the day for me. It's one of their smaller locations but they had lots of choices including sorbets. Service was excellent from the friendly young person serving me. I'd definitely go back if I'm ever stuck in Fillmore again
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April 2021 by Connie Hair-Breedlove
Ice cream!!! Their World Class Chocolate is the best!
