February 2015 by Janell Beach
We were an A Street Storage RV storage customer for 5 years, until today. I read the other couple reviews and yes, it's true - they don't answer the phone, the gate is almost always open and their accounting is incredibly disorganized. But it's the closest storage facility to my home so it was convenient and we have just tried to work through/tolerate the problems.
Even knowing all this I admit to being flabbergasted at the bill we received claiming that we owed the a full year of monthly rental fees AND included a hundred dollars of "auction fees". Knowing they don't answer the phone my husband and I grabbed the checkbook (they don't accept cards of any kind), proof of our last payment, our rental agreement and headed over there to try to work it out.
We arrived to find our 5th wheel trailer chained! We met with the owner and I asked him if he had sent previous bills/notices and was told "I have more than 30 renters! It would be too expensive to send out bills and notices to every one every month." Ooooooh-kaaaay. As a business woman myself, I assumed that is an integral part of doing business, but to each his own.
I pulled out my print out from the bank of my most recent payment and the bill and explained that the amount owed was much lower due to the most recent payment. I also explained that I had my checkbook and was prepared to pay him the balance what we owed him. He refused to accept the printout as proof of payment and insisted on the actual cancelled check. (Do banks even send those out anymore?) And despite the fact that in our 5 years of doing business at A Street Storage, we have never bounced a check - he refused to accept a check from us today.
We left to go get cash and when we returned they had parked a forklift in front of our trailer to further prevent us from hitching up and taking it! I gave the owner the amount of cash that I had originally said we owed him and when faced with cash in hand he suddenly agreed with me and accepted it as payment in full.
Needless to say I also gave him notice that we would be removing our property from his storage facility and was giving the notice required by the contract.
So, my advice to you is this, if you want to keep your own payment records, have time to go track down someone face to face to fix problems and you don't mind someone threatening to illegally auctioning off your property - by all means, rent a space at A Street Storage.
