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August 2024 by Sirrom YourLocalRealtor
Really just a quick stop to pick up some radiator fluid and oil. But the staff was friendly and welcoming.
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April 2024 by Six O'Nine
Fairly large and very well stocked store providing automotive parts, accessories, fluids & lubes, manuals, and all the vehicle things that the "big two" competitors have, but way more than the Big Two. For example, they probably have at least 50% more electrical connectors and components. They had a rare Haynes service manual for my Toyota Previa. It cost about $10 more than the common, late model manuals at other stores, but in over 10 years of looking, it's the first time I've ever seen that manual onna shelf anywhere.
They also have an in-house auto service center (mechanic/garage). They're pricey though.
But i think the best aspect out this store is that it's one of the last parts stores that still has knowledgeable, helpful gearheads behind the counter who have automotive experience and know what they're talking about. (Also ranking high for customer service is Midcounty Auto Parts and tje tiny Boulder Creek Auto Parts store (actual name i can't remember).
Every time i go in there I tell myself I have to remember to go in there more often. Then forget, and repeat.
Try not to be like me. You'll thank me for it.
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April 2024 by Sandra Delgado
Back in february I called about getting a quote for repairs emailed to me since my car is not driveable and needed to compare prices. I am working with the county of Santa Cruz for these repairs so having quotes I could print out was needed. It was sent to me no questions asked.
I ended up running into a different problem recently and called Ernies. The OWNER which he said was the one I was talking with on the phone told me he could not send me a quote thru email. When I let him know that I had received a quote from them before, he proceeds to ask personal questions like “why i needed it emailed” and “why am I getting all these estimates and not doing work on it” with a very rude tone of voice. When I let him know it was for myself instead of give him further explanation he then says “WELL I CANT HELP YOU THERE” before we end the call.
VERY UNPROFFESIONAL!!!!!
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March 2024 by Nick Bodsky
I like this place simply because they are close to home, and usually have what I need.
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December 2023 by Christopher E.
This place rules. Parts department is on point. Friendly Service. Great Location.
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November 2023 by Joseph B.
Wanted to say thanks again to Josh and Dave for always being awesome! I have never gotten anything but top customer experience and service from Ernies! I will definitely be bringing in my vehicle whenever there's an issue.
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October 2023 by Jennifer C.
I used to like these guys til yesterday I have taken my 30 foot rv to them 3 times even whwn my rv was stolen from them when they were repairing. yesterday i called to have the rv tires fixed one blew out one of the brothers answered the phone and was very rude to me and said he couldn't work on it when he had before. They were very nice before but there was a definate attitude problem yesterday won't be going back ever they're lucky that i took it after the rv theft.
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September 2023 by John Pierce
I bring my older diesel truck here for service as they seem far more prepared for big trucks than most shops and seem quite familiar with my Ford 7.3 power stroke... so far so good.
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September 2023 by Vicky T.
Could not have been nicer. Finding a place that will service a camper van it's not easy and where I get my RV inspected recommended Ernie's for brakes and oil change. I left a message and got a quick response back. They have a small reception area where you can work until your vehicle is ready. They also have an auto parts store that is well organized. Everyone was extremely friendly, explained the health of my vehicle, and I was in and out in around three hours. Definitely will be back.
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July 2023 by Emilio Galaviz
Had everything in stock and friendly staff
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July 2023 by Wesley W.
Fantastic service in parts department. I needed a universal joint for my truck and a few other things. Steve in parts was great to work with. Very knowledgeable, very friendly, extremely helpful. Thanks for all your help. Wes.
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December 2022 by John Hamre
Excellent service and advice especially from Steve in parts
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October 2022 by Manpreet B.
My goto place, in Santa Cruz area. They have a smooth running shop, especially the front desk. They sound professional, treat customers right, and are reasonably priced. My car has never given trouble, so I guess their work is good too!It is definitely recommended.
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October 2022 by Reedley E.
These guys are the real deal! I am a farmer and so I buy a lot of different parts. I was in Felton from out of town and my wife's battery died and these guys were extremely knowledgeable and helpful. Their prices are great and their service is second to none. These are the types of businesses that we can all get behind in support.
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October 2022 by Andrew Noyes
I was having a pretty miserable day and they straightened everything right out. I drove over a board with a nail in it at the dump in a rental truck and the tire went flat pretty much immediately. None of the tools were in the truck so I had no jack and couldn't remove the spare. Did a quick patch, limped it to Ernie's, and Ryan was able to get the spare out of there, swapped it on, and topped all four wheels off with air. Saved me hours of waiting for a tow. I'll be returning here the next time I need maintenance.
