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March 2024 by Elle Masters
Best ever!! I hope I never need them again but if I do they will be the place I go. They saved me thousands on a car door repair and repaired with in one day. AWESOME!
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February 2024 by Hailey Fowler
DO NOT USE LADDS IN FELTON!!!Ladds in Felton continues to employ an unsafe driver that multiple people have talked to the owner about before. He is unsafe on the roads and has some serious anger issues. This dude has almost hit me twice now and then flipped me off like I was the problem ?. He speeds up, will cut you off with no blinker, and if you end up in front of him, then he will follow you for as long as he can. IN A FLATBED TRUCK. Intimidating to say the least.Dude has no regard for others safety and I wouldn’t trust him to get my car somewhere safe, let alone riding in the cab with him.If you call for a tow and a man with a big beard and reddish tint in his hair shows up, call Ladds and request a new driver.
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January 2024 by Anna Soeiro
Wonderful communication, service and value!
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December 2023 by Bill E.
The gentleman from Ladd's was very friendly and helpful, staying with us until he was satisfied that we were out of trouble. Much appreciated!
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November 2023 by _
Nicest people you'll ever meet
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October 2023 by Galen Clarke
These are great Autobody repair technicians. They fixed a rear ended trunk on my Honda Crv and it looks great and in record time!
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September 2023 by Francis A Cheap
Good drivers, good service. They all deserve a tip after they tell your vehicle! I've used Ladd's a number of times both with automotive vehicles as well as motorcycles. Very thoughtful and professional drivers and dispatch. I appreciate their work.
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September 2023 by craig f.
Amazing customer service. I stay at a hotel in Scotts Valley for work, and have been there for several months. I received a call saying that they wanted to tow my vehicle for blocking a door that has no parking restrictions. So I called Ladd's and explained my situation. After talking to Andy for about 5 minutes, he suggested that they move the truck for me. They not only moved the truck but, they also texted a picture of the location they moved it to. I also received a phone call asking if there was anything other could do for me. More companies need to take a page out of Ladd's playbook. The staff is 5 star service. I wish more people and even more companies would treat their customers like Ladd's. Thank you for helping me out of a bind that I should have never been put in.
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April 2023 by Christine W.
We needed a tow from Ben Lomond to Santa Cruz CA. Called Ladd's on 4/24/2023 and Sarah said she would be right there. And she was. What a professional and delightful hardworking young woman. Thank you Sarah!
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February 2023 by Frank Cheap
Good drivers, good service. They all deserve a tip after they tell your vehicle!
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January 2023 by Eagle Eye C.
Typically, love Ladd's service. Today, while we sat broken down, called on Ladd's as my go to. They were closed today but had a driver. Told me to sit tight while he confirmed and would quickly phone us back (spouse, daughter, and me). 30 minutes later, after sitting out in the cold, decided to phone another service (AutoCare Towing). They arrived in no time flat.
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October 2022 by Stevie P.
I absolutely can not stress how life saving this service was. After a beautiful weekend wedding in brookdale for my sisters wedding. Things took a turn for the worst when I went to leave Sunday morning and couldn't find my keys. They were nowhere to be found. Jonathan (my tow driver) came out and opened up my car so I could at least get my belongings in the car. He was very sympathetic and kind and let me know to call if we needed anything else. After not being able to get help that day from any locksmiths or dealerships. Ladd's towing sent Jonathan back out the next day and got my car on the tow truck even though it was in a tough spot and the steering wheel was locked. Jonathan got us over to the Santa Cruz dealership to get help and helped get the car in the dealership exactly where it needed to be. The compassion and excellent customer service I experienced was monumentally amazing and they even reached out the following day to make sure I was ok. I could not recommend this company enough. Their attention, kindness, professionalism and experience exceeded my expectations. Thank you so much Ladd's towing for being the best.
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September 2022 by Matt H
Car was sent to them with insurance claim to be worked on. Mechanic was informed multiple times that geico had sent them everything. Still no work completed for a month. Then I was told to come get my car by a friend who was contacted instead of the owner of the vehicle. Still no repairs made mind you check for payment was sent to them for confirmation. I do not recommend their services. They still told they could not work on my vehicle.
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September 2022 by Dave Hill
I had Ladd’s repair a minor fender bender. I was very pleased with the price, quality, and paint.
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September 2022 by Debra A.
What a great experience I had with this towing company! It's never fun to have your battery die and even a jump doesn't help! Ladd's towing was great! Chris was so friendly and had the truck to me in 10 minutes of calling (I realize it's not always the case but I was thankful) Kevin came and was super friendly and kind! I appreciate good service from very respectful young men! Highly recommend! was recommended to me by Sean at Mountain mechanic Boulder Creek
