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November 2023 by Nick F.
Horrible customer service. went in with a few friends and were immediately watched just for being younger looking teens. went into a few isles, got what we wanted, and went to check out. the lady at the register asked us "got everything you needed from isle 9?" which was a weird question because we had only been in that isle for a pass through once. we bought the stuff and left. noticing we forgot something, we came back in a few minutes later and upon entry the same women at the register told us "you're not allowed in here you were stealing" so we called one of our dads to come help us. we went in with him, demanding camera footage or some type of proof that we stole anything, which of course, they couldn't provide. the women was now talking were nervously with her voice shaking, and pacing back and forward noticing she had been wrong. but, she never admitted it, and further said we were to be banned permanently from this store and the one in scott's valley. still hasn't been resolved and this was several months back. even when things get cleared up, i'm never shopping here again until she is gone.
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October 2023 by M E.
The sign says Pharmacy. They flat out refused to sell insulin syringes, when they sold them without question two weeks prior. The vibe was very odd and I felt judged for absolutely no reason. Pharmacy is in need of serious training in policy and customer service.
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June 2023 by Eagle Eye C.
Picked up photos today. Not mine, mind you. Someone who does not share my name. Felt like complete invasion of someone's privacy. Also, the medications required for my survival are never in stock. Grew tired of arguing and switched to another pharmacy altogether.
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October 2022 by John B.
Absolutely disappointed. I live about 400 miles away, and I called on the evening of 10/5/22 for a prescription refill. I spoke with a lady. The employee sounded competent, and even said that they didn't have the medicine on the shelf, and would order it, with it arriving on 10/7. I asked them to contact my doctor to authorize the refill. I arrived on 10/7, and I was told by an employee that no one contacted my doctor. They cannot refill my prescription, and they told me to call my own doctor. As it was 4:45 pm, my doc had left the office. Down in Fullerton, my CVS has great customer service. I hope that the staff up here receives adequate training.This went from one star to three star because of Ali. He helped me, after I helped myself. I successfully got my dr office to call in the prescription after they closed. Ali called me and told me that the prescription is in, but this location has none on the shelf. So, he told me the closest pharmacy that does have it in stock.
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August 2022 by Violetta S.
The woman answering the phone in the pharmacy was so incredibly rude. My prescription was supposed to be filled and when I called to ask why it was taking over two days I got talked down to. She didn't offer me any help at all and basically said it wasn't her problem. I'm assuming these people are overworked and understaffed but I wasn't being rude. I got hung up on. Definitely won't be sending anything to this pharmacy again. It's not hard to be decent would not recommend going here for anything you actually need.
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August 2022 by Katie L.
I didn't get her name, but the woman with blonde hair working at the front was so kind and helpful! I came in to get my passport photo taken and she was the only one there but was extremely efficient and helpful to everyone there! I had to wait a couple of minutes while she helped the people at the front, but she was quick to get back to helping me and was so apologetic about the wait.
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July 2022 by Peggy B.
Pharmacist didn't fill my husband's prescription, he said the doctor's office didn't indicate the mg. I went to pick it up Friday, found out it wasn't done & couldn't get hold of my doctor until Monday. Just spoke with them, they insist they DID give all info. Regardless, why couldn't the pharmacist call me? I bought a Covid test at the front desk & was told to keep my receipt in case I have to return it. When I tried to return it the next day the manager working the register told me I cannot return it, even though her staff said I could. She suggested I contact the manufacturer. Terrible customer service.
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June 2022 by Alex H.
Super rude pharmacist. Hung up on me whenI was just trying to get the price of a medication.
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January 2022 by R R.
This store used to be ok, but has gone downhill with poor, arrogantmanagement. Pharmacy management is rude and acts like he isdoing you a favor to serve you. Front-end is hit and miss. Bullyingcustomers to use self checkout. They claim it is Corporate Policy.Also, there are some outdated shelf tags. Avoid the Felton CVS.To add insult to injury, I am a CVS stockholder.Bottom line: Shop at CVS Scotts Valley or Walgreens Scotts Valley.They are professional, courteous, and welcoming. They do not forceor manipulate people into doing self-checkout.
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June 2021 by Mel H.
I just moved to Boulder Creek from Half Moon Bay. The guy at the Felton CVS is one of the rudest people that I have ever met. Consistently not just once. Every single time I call or go in there. Helpful: NoNice: NoArrogant: YesJerk: Hes picture should be in the dictionary under Jerk.
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February 2017 by Currie Prescott
A woman behind the counter (not the Pharmacist) is always rude. She never says hello, please or thank you. When I was explaining something to her, she turned away. I do not like rude people, especially when I am peacefully talking and trying to explain something she does not know about.