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September 2024 by Dt C
The worst. Obnoxious people working there.. all of them have an attitude that conveys “don’t bother me”. I stopped going and head to Temecula or Escondido ups stores where the folks provide a service with politeness.. whoever owns this fallbrook ups needs to fire and start again .. go for customer service without pissy attitudes
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August 2024 by Laurie Yates
Refused to accept a return for Amazon. I've been returning at UPS store for 20 plus years and I have never encountered someone who tried to charge me for a box and a label. This UPS did
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July 2024 by melody garcia
Convenience, alway an easy process, nice staff
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June 2024 by Ronny Jimenez
I went to UPS to return an Amazon item. The person at the front told me that I have to buy a box because they cannot reuse the same box from Amazon. I was surprised because I've had an Amazon business for many years and never heard about that. I called Amazon customer support and they told me that it's not true, which is why Amazon gave me a QR code to return the item. This UPS location gets paid from Amazon, and they still want to rip off customers – not cool. By the way, I went back to my regular UPS near my office at Shadowridge and returned the item without any questions asked.
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May 2024 by Paris Romero
Employee 272450 on 4/23/24 : Went above and beyond the call of duty, to help my husband find the extra large mailing tubes that he needed.
I was out of town and couldn't take care of this for him. I'm grateful for your kindness. ?❤️
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March 2024 by Jessem
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March 2024 by CAPTAIN SONNY
Very fast and very courteous, highly recommended by many of my colleagues as well, great management shows brightly here.
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January 2024 by Venomous Kreationz
I always return items here. Some times the line gets long, but they keep things moving along.
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January 2024 by Giselle
Sher is the best!! He deserves a promotion. I've seen him handle a million customers by himself with the utmost professionalism & positive attitude. He's always got a smile on his face, the definition of grace under fire.
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December 2023 by Kathe T.
Apparently, they charge $10 now if you pick up a package from here. The last time I picked up a package from here (in July) there was no charge. But this UPS store has a new owner now so you will be charged $10 to pick up a package.... unless of course you have a mailbox there and you may be charged less. A complete rip off. The ONLY reason I had my GAP packages sent here is because the UPS driver usually has a difficult time finding my house. Thankfully, the GAP was kind enough to refund the UPS store pickup fee to me. I'm just going to avoid this place in general from now on because aside from the outrageous pickup fee, the people who work there don't seem too happy.
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November 2023 by tom jones
Just like all the other reviews, this place has terrible customer service. One person "working" while the other one pretends to be doing something in the back, meanwhile there is a line out the door. This place is worse than the post office.
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October 2023 by Bradley Harris
I had my doubts after seeing some of the recent reviews but I couldn’t be more pleased with their service this morning; I had a number of boxes to ship and the young lady was friendly, knowledgeable and very professional. I watched her help 4 or 5 customers before me and she was simply outstanding and couldn’t have been more efficient (multi-tasking across several customers at the same time) and friendly with each customer. Clone her approach to client service and you’ll never have a bad review in the future.
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September 2023 by Evalyn Wong
Horrible horrible people here corporate needs to come down and do some training immediately
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September 2023 by Steve Fox
awful workers at this store...customers who are waiting in line can be preempted by those who simply walk in. refuse to help customers who have ups issues....reshma was the best employee there and she's moved on....so will I!!!!!!!!!
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September 2023 by Audra Herrmann-Hayes
Awful customer service. Staff seem very unwilling to assist the customers everytime I go into this location.
