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March 2024 by John Prawira
This branch was amazing. I was handled very well by the Customer Representative Officer two weeks ago. Annie (I hope I correctly mention her name) was able to provide a suitable car for me to be rented one way to OAK. She explains everything clearly and ensures that all my requests (supplemental insurance) were included
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February 2024 by Andrea Lopez
Clearly this place isn’t the best. I been calling and calling since 12 pm it is now 4:07pm. They close at 5. I need a rental and I can’t even get a confirmation of anything. WTH I wanted to call early to make sure this place had available vehicles before requesting a rental through insurance. Not luck then - no luck now. How can you be so unreliable.
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February 2024 by Albert Sois
This Fallbrook branch is wonderful!!! My car was totaled in an accident and Annie gave me a discount and an upgrade on a rental while I was looking for a new personal vehicle. They really care about their customers and helped me out a lot!!! Would highly recommend visiting the Fallbrook branch!!!
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January 2024 by Captain Art Wilson
Still unhappy with Enterprises policy of extremely exorbitant prices for one way car rental
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January 2024 by Angelica E Plickert
Fast, good service.
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December 2023 by Dan Haack
Claire is what makes this particular location. Fantastic.Having previously had a less than ideal experience with this specific enterprise facility, I was not looking forward to using it when I required a rental car. I was pleasantly surprised to find out that it had endured a significant improvement through the hiring of a young lady named Claire. Initially she was unable to source the kind of vehicle I needed but upon my request she was able to not only find me a suitable vehicle but a near replica of the one I'm used to driving. As I understand it, she went wildly out of a way to do so which is an experience that I have not had in some time with any rental entity. This is less praise for a rental agency and more for enterprise's aparent hiring practices. World-class service. What a fantastic employee.
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December 2023 by Naliyah Spencer
please this place does not really help you!five fake stars!
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October 2023 by Demetrios Perez
Don’t bother making an appointment here. You’ll be lucky if you leave with a vehicle. Their posted hours are NOT accurate
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July 2023 by Moe Bedard
Don't bother making a reservation because they won't have your car or be on time. This is the second time they did this to me and they deserve this review.One of the most poorly ran rental car agencies I've ever went to in my 52 years of life
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July 2023 by Khaled Alabed
Extremely bad customer serviceTommy the supervisor was very rude and arrogant and not helpful at all she has a bad attitude
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June 2023 by Shayna Mabee
I really enjoyed my experience working with this enterprise location to rent a car while mine was on the shop. The two staff members I worked with were both very kind and helpful. Would recommend their services.
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April 2023 by Heike B.
Not a happy camper right now! Got a text from the manager at that location asking if I needed anything I should respond to the text or call the office. Can't call because it takes way too long for someone to pick up the phone. So, I responded via text asking for a weekly price fro the car I am renting initially for only 2 days, also mentioning that I have ants crawling all over the inside of the car. I get a responds hours later to bring the car in to swap it out. I try to confirm the time when I can come in. Radio silence! Nothing! I text again trying to confirm when I should come in to do the switch! Nothing again! So, what's the purpose to reach out to me and making sure I am completely satisfied with their service and if not, I should reach out to them. Plus, and this is not major, but there wasn't a drop of water available for the windshield wipers when I picked up the car!Update: referring me to a generic email to have it taken care of is not what I was hoping for! please let the appropriate location know of this issue instead of me chasing you guys around!
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February 2023 by Brenna McMullen
Steven at this location is phenomenal. Incredibly helpful, impeccable customer service and friendly to boot. I am super happy with my rental
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January 2023 by Jon R.
I'm pretty frustrated right now. I arranged for a rental, called ahead, insurance set up, car confirmed, supposed to be picked up 30 mins ago. Called enterprise and asked why no one was here. They are waiting on a worker to show up. So their hourly wage worker, not coming to work is going to set everyone else's day off. Hirer people who will represent your brand and values.
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October 2022 by Heather Taylor
Do not rent from this Rent-A-Car place! This rental car place will take your money and charge your credit card unauthorized and they will state that it was per the contract when it's really not. They're frauds they don't call their customers back they don't go according to the law of California when renting a car. The lady that you do not want to deal with her name is Maya. She is the most awful regional manager of Enterprise I have ever experienced she's horrific she will ruin as much as your day as your life as possible. She is volatile she is out of control she's not communicative. Do your homework do not rent from this Rent-A-Car place go somewhere else you will have the most horrific time trying to rent a car and get your money back especially if it's involved in an accident and you're going to this rental car company because of a car accident you might have been in and you need a rent a car this is not the place to go you don't want to use this business.
