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October 2023 by Vasti G.
horrible!!!! on hold for over an hour during business hours. this branch does not answer phones at all! ever!!! 707-449-4000 hire people that answer phones!!! or update a number online if it's wrong
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September 2023 by Magen F.
The staff and management is absolutely the best. I have yet to experience a long wait time at this location, it is a hidden gem. I also will not go to any other locations, even if convenient.
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April 2023 by Joseph T.
I was at the Travis AFB location last week and the customer service was exceptional , she was very knowledgeable and accommodating also going the extra mile to resolved my issue . Exemplary employee "Jasmin Singh" Thank-you
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March 2023 by Sonny W.
Every time I attempt to make a simple phone in loan Pmt their moronic system DOES NOT WORK!! They force me to wait online for a rep & then of course they want an additional charge! I try online & of course that does not work!!! I also deal with Toyota Financial for a different truck loan with NO PROBLEM!! With these idiots their is always an issue!! I hope these fools read this!!
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February 2023 by Rosemary I.
I would like to recognize Jasmin Singh for her exceptional customer service.The branch is located on Travis Air Force Base' Fairfield.Jasmine has been my go-to informational person and does not hesitate to answer any questions I may have.I have been with this branch of Travis Credit Union for many years and have always been very satisfied with all of their services.
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February 2023 by Jay B.
Hello no dot want to return money on hood you bought that ate no good. Cashing checks depositing into members accounts and when they spend money in their accts bank now says they owe. They reps in the bedrooms acting unprofessional a** hell talking s*** to customers and acting as if they are the customers mother, don't use COVID as a reason to disrespect members
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January 2023 by g b.
Went to the ATM at this branch around 7pm yesterday and there were a couple of scraggly bums camped out right underneath it. I searched my phone to find a different branch when one of them started flipping me the bird and shining a flashlight in my face. When I started to leave he came at me. Guess they're claiming that ATM for themselves.
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December 2022 by MrTee Dubya
As a member I am so disappointed. I deposited $350 in cash at the ATM on my way to the airport to leave for the week, only to have the ATM keep the cash and tell me there is an error and I would have to contact the branch! Again; the ATM kept the cash and printed a very faded receipt. Well, good luck trying to contact them! I’ve been on hold for 23mins and still not had anyone answer. So, I’ll close my account unfortunately and go back to a bigger bank that will actually have customer service.
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November 2022 by Sean C.
If i could give this place ZERO stars I would! Absolute horrible experience. Would never recommend this place to anyone. And its sad, i used to like banking here, but 1 single person ruined all of that for me. The mobile app sucked sure lol, but the tellers were always nice and helpful, and the african american banker lady, whos name escapes me, was always helpful and friendly. So walked in here one Friday morning and met with one of the financial reps, ROSALINDA, to apply for an auto loan. And at first it seemed ok, she had a little attitude in her tone but we said whatever. Got the quote and proceeded to with our day to plan the car purchase. We came back the following Monday, to finalize the paperwork. Again bit of a rude tone but i didnt care, just wanted to get it over with. Got the paperwork and as we were proceeding to sign stuff then a bunch of fees started coming up. Mind you this was a private sale auto loan. So now she starts saying that dmv fees cant be paid out of pocket, they have to be included in the loan. Golden 1 allowed me to pay said fees out of pocket AND even found some of them were unnecessary so didnt charge them at all. So there we are sitting there waiting for the paperwork to finalize and print so we can sign. ROSALINDA telling us multiple times "sorry were just waiting for the papers to go thru" after 15-20 minutes of waiting then she goes "so the interest rate went up 1% from what we originally quoted you" and i was livid! I was confused how it is we were sitting there waiting the whole time, going thru all that work, and all of a sudden our rate went up?! And before you tell me im being unreasonable, i understand those things can happen especially in todays market, but when we came to get the quote originally it was never mentioned the quote would not be held and could possibly change. And dont tell me you didnt know that the interest rate had gone up, before we started processing all the paperwork. And then she had the nerve to throw an attitude at us for saying nevermind, well keep looking around. Like were the ones who lied to her! Like were the ones who tried to play her. Like were the ones who were the SLEAZY bankers. Absolute and utter garbage service out of her. Shady business! I would advise caution if you go in to see her for your banking needs. Walked in the branch the next day and closed my account. Now i have no complaints about banking with Travis, but this woman ruined my whole image of this institution and for that they lost my business. If you do decide to bank with them, just dont do it with ROSALINDA!!
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August 2022 by Fred B.
Every phone interaction with the TCU service center takes longer and longer. They understaff and blame COVID in 2022. This call was supposed to take 12 minutes by their estimate; I have been on now for 35 minutes. The call tree is horrible and the recorded loop is about 45 seconds. Over and over, the same message. I use the online banking functions and they work fine. This is for a function that I should be able to complete on line but I have to call in. Archaic system.
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April 2022 by Joyce F.
I have been with TCU for many years now and everyone..... Ms. Cruz, Ms. Yusi-Rivers, Donna, Nithia, Mai.......every single person I've ever had contact with has been kind, friendly, extremely helpful and gone way beyond the 'call of duty.' I highly recommend this branch. Remember...'you reap what you sow!'
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January 2021 by Teresa P.
I have realized that their review is so long due! This branch is very welcoming and friendly staff! I have been in need of $2 bills and visited my other bank Wells Fargo, but unfortunately, they weren't able to help or even provide options for me. Thank you that I tried my luck here at this branch and was helped and assisted. The teller that help me (sorry, forgot her name) but, at the time I came in, they weren't available BUT she was more than happy to order them for me and called me when they came in. This branch has very accommodating and friendly representatives. Be it the teller area or their customer service area, they seem to all help each other out to get their customer serviced. Thank you from a satisfied customer!
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October 2019 by Will B.
Thanks to the staff at this branch of TCU. Was greeted promptly upon my entry and was directed to where I needed to go to handle my transactions for the day. Unlike most banks where one is treated as just another customer, this branch of Travis treated their guests/customers as individuals and maintain a polite and friendly attitude that solidified my decision to move to a Credit Union years ago. I will continue banking with Travis Credit Union as it has been much easier to bank with them as they have convenient locations here in the Bay Area.
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September 2019 by Gene L.
Marcos Marrero, Loan Officer, in the Real Estate department is great. He is responsive and addresses all concerns. I understand some things are out of his control, but he does an outstanding job communicating and suggesting options based on circumstances. I highly recommend working with Marcos if you have the opportunity
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August 2019 by M.Rose P.
Be careful with you cash deposits. Deposited 3k cash and never posted on my account. Teller was the asian girl at this brach. Complained to manager and asked for investigation and video had poor resolution and they basically covered up each other. Beware.
