-
August 2023 by Misti Schooley
Rats are eating all my stuff and instead of being helpful they upped my rent then I pay alot of money and they tax me with another late fee my goodness this is a rip off art
-
August 2023 by Rylee Samira
Lisa was fantastic and super helpful! She answered all my questions and was very nice!
-
July 2023 by Joshua ..
Super friendly , very helpful didnt jave any questions because she had all the information.
-
June 2023 by Bernadette Maher
Manvir helped us and showed us around the property. He was extremely helpful and really nice to work with. Made a stressful situation so much better. The property is very clean and we feel good about leaving our things here. This is the third time we’ve used this facility over the years. Always convenient.
-
May 2023 by Alvin Lewis
This storage facility is clean and I just Love Lisa! She helped me with everything and so professional. I was in and out within 20 minutes and that was viewing the storage and signing all paperwork and checking to see if the gate code worked. : )
-
May 2023 by Malik “Malaki” Kweku
Lisa was very friendly and helpful and knowledgeable of the information asked about the units. Great staff
-
April 2023 by Kimy
They tell you they have lights at night then they don't work and they're really kinda high priced, they aren't dog friendly , gate hrs are great, people are nice.
-
March 2023 by Leeah Kautzman
The prices are decent and its kind of conveniently located. However, the gate hours are 6am-10pm and if you are still inside after 10pm then you are locked inside. They didn't tell me this upon renting the unit so I found out one night when I lost track of time and attempted to leave at 10:05pm but the gate told me "no late exit" when I entered my gate code. They have a sign posted on the window saying if you need assistance right then to call then on their cell and provided a phone number however I called 10+ times over the course of 2 hours and nobody answered or called me back. They still haven't talked to me about it and I even left a voicemail that night telling them what happened and including my name and unit number. I find this to be very unprofessional and them not mentioning the no late exit at all when I signed my paperwork is inconsiderate and ridiculous. Aside from this, it's not bad for a small storage unit but there's nothing particularly special about it either.
-
March 2023 by Brian Steele
Lisa at the front desk was very sweet, helpful and friendly.
-
February 2023 by Frances Jackson
Yesterday I was saddened to discontinue my service at SmartStop self storage only because we have a big enough place to store, and some things we are getting rid of so we no longer need the services, but while we used the services, mind you, for several years, we’ve encountered the best reception with an employee by the name of Lisa.She was/is very warm, considerate and compassionate. It takes people like her that makes people like me want to come back, should I have a need.
-
January 2023 by Sonia N.
We were on a time crunch to find a storage as we needed to vacate our home on short notice. I got a outdoor (drive up) 9x6 unit for a lower rate than most places around town. I went in on a Saturday morning and the rep was soo nice I thought she owned the place! She was very informative and thorough on pricing, charges, bill and pay by dates. I don't have a single bad thing to says about that. We did notice our unit has a small hole in the corner (like mice had gnawed through). But we didn't see any mice droppings. The units are next to freeway and empty fields so it was kind of a given. So far we've been with them for less than a week and I have no complaint and don't expect to have any considering how attentive the rep was!Ñ
-
December 2022 by Rocky
Beware the prices go up every 6 months and they request a 5 star review from everyone once you've rented the unit, it has to do with some kind of competition they have at headquarters. Be wary of their review ratings. Also when I walked into their office it looks like the cameras are out of focus at least the tv monitors were.
-
December 2022 by leah arnold
Excellent service. Lisa was thorough, kind and efficient. Also the unit price is fair. Would definitely recommend this storage facility to family and friends.
-
November 2022 by Lali B.
Stay away from this unit storage they have to worst units. If your unit has been broken into they act as if they don't know anything and they have rats and all your belongings we'll be damage! The also charge a different amount than what your rent should be. Bad place
-
September 2022 by Kendahl King
Lisa was incredibly helpful, patient, and kind during our visit. We went in not knowing what size unit we wanted to get and she asked us questions about what we planned to store and made suggestions from it. She also walked us around to view the different sizes of storage units so we could make the best decision for our stuff, and kept us well-informed throughout with security, hours, rules, and the likes. We are super grateful for your help, Lisa! Thanks so much!
