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October 2023 by Gina T.
Went in last weekend and the lady helping us was so nice! Very helpful & welcoming! Didn't make us feel weird at all, definitely will return.
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May 2023 by Jeremy H.
Open all night and had cigarettes nice gentleman working I will be back when I need smoke in the middle of the night
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April 2023 by Lauryn W.
So let me tell you guys like how uncomfortable. I usually come to this location and I feel so comfortable but this time I went this guy with the beard made me feel so uncomfortable. When I walked in he immediately made me feel so weird then he asked for my id and held onto it for so long and then watched me my entire time there like I'm a very creepy way I couldn't even really shop I hurried and bought one little vibrator and quickly left like how gross. I'm a female I should be able to come into this store and feel comfortable to shop for my sexual needs without a man lurking and watching me in a weird way to where I didn't even want to shop for all my items or ask questions.
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April 2023 by Yana B.
Forest, if you're reading this you helped me out after I was just going through a fresh break up! You definitely hooked your girl up with the goods and sent me on my merry way. Thanks again for all the information on the toys I purchased and was thinking of purchasing.
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March 2023 by Aaron Mallard
All sales are final. So please check the internet before purchasing fron this store. Bought something for $100 and shortly after read reviews online to find what I just bought for $55 on Amazon and $38 on Wal Mart... on top of that what ever I bought was already opened.
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October 2022 by Miguel Del Rio Sanchez
First time and experience was amazing.Forest was very helpful and knowledgeable he is very personable. Highly recommend going to him.Definitely will be back.
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July 2022 by Eric S.
Very friendly staff - this was my second time going there and first visit was very pleasant. Marlena was very helpful and gave plenty of information about my questions. Second time around, Forest helped out and I also got great service from him. Very knowledgeable and many recommendations. Five star!
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June 2022 by The Dick
I've been to adult bookstores all throughout the bay area and most of them are well kept, with polite staff, and an attempt to create a discreet, if not a tad tawdry ambience. That is what the customer expects when he plunks down his 10 bucks to wander into the wanton for a while. While traveling through Fairfield I happened upon Secrets next to Travis Airforcebase so decided to venture in. I had been there before and had some great times what with the proximity to the air force base and the fresh meat that that entails. But alas on a Sunday evening it was quite dead and in the final 30 minutes of my "shift" there, the janitor completely took over the facility opening the back doors, which flooded the arcade with light as he loudly and quite obnoxiously cleaned all of the stalls. Now I understand the importance of clealiness, but this establishment should really work on a schedule that enables the janitor to do his duties without destroying the ambience that customers pay for. This guy was loudly grunting the whole time he was cleaning, was making bizarre noises in the bathroom and basically treating the place like there wasn't paying customers in attendance. Once he was finally done, I went to the front desk to explain my dissatisfaction and the fact that 30 minutes of the hour I paid for was completely disrupted and not what I had paid for. Taylor at the front desk was not sympathetic, rudely refused to offer any solace as to his inability to provide the paying guest with the dark arcade we've come to expect. This Secrets with their 1 hour time slots should get with the better business model perfected by awesome places like the El Cerrito Secrets which is always extremely busy. You pay the same amount but can stay for 4 to 5 hours and there isn't staff all up in your business, looking to tell you time is up, or loudly and creepily sanitizing the place . Places like Steamworks does the requisite cleaning in the least disturbing manner, you barely notice they are present. My request would be for the manager to refund me my money or provide a discounted admission in the future since they were unable to provide what I was paying for. And if this place would only think outside the box and takes it's cues from some far more successful busy adult establishments, with their adjacent military neighbor, they could be far more profitable. And better training the staff would be helpful as well.
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March 2022 by Bob Q.
Great staff, they are knowledgeable and helpful and offer a lot of products for every lifestyle. The Arcade is kept neat, though most of the monitors don't work.
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March 2022 by Amanda B.
I just want to take a second to say thank you to Kat! I was in on Friday, and She was amazing. She answered all my questions and helped me make the right choice ! I am super happy with my purchase and with the customer service. I will definitely be back. Clean, friendly, and local.
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March 2022 by Courtney L.
We gave this place a try since we were too far and it was too late to venture to the other shops. Turning into the parking lot gave me bad, horror movie vibes. The location is the first turn-off, the small selection is the second, and the two guys intently watching us was the third. Picking up one bullet vibrator and doing a price comparison on Amazon, basically told me to get the hell out of that smelly, uncomfortable shop. The difference in price was $20. And why is lubricant so f@cking expensive?! Secrets in Pleasant Hill has better customer service and an atmosphere when compared to this location.
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February 2022 by Diamond G
I love this store! When’s for the first time and I was amazing! They were so helpful on choosing a toy and the functions! I didn’t even get their names but all of them were amazing! I felt really comfortable there and will definitely be coming back!!! Thank you guys!
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October 2021 by Divina Grace Gunn
I was told that my bf and I had to stay together in the store so they could keep an eye on us for the best customer service. Never in the 20+ years I've been in this store have I ever been made aware of that rule. What if we didn't want each other to see what we were getting? I WAS a fan of the new boss lady until the other day and I wanted so bad to go back with my Naughty or Nice bags ($300-400 sale) for my Pretty Woman moment but decided to Yelp instead. And yes, Kiss and Tell are way more expensive than you guys are but it was worth $400 I spent to not feel like I have to be someone to keep an eye on.
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September 2021 by Alex W.
Great store. The Anal section is a little on the light side, but the had the leggings that I was looking for to complete the first iteration of my outfit. Looking forward to going back soon!
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June 2021 by Karl F.
Very very RUDE staff.... If people are dissatisfied with a job I don't know why they keep working? I guess hard up for money...
