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January 2024 by Denise Rose
The new self checkout are awful and, humiliating . Its recording you an shows u ur self it pauses an alerts the worker to come check if your stealing often an it's unreasonable .The problem is the system isn't functioning correctly. Which is humiliating to treat everyone like a criminal. when you switch food from ur hand from right to left . I scan with my right hand because I'm right handed obviously. Then switch the product to my left hand to place it on scale so system can recognize the weight of item to verify that I'm purchasing it. The scale is on the left side so it makes sense to switch my product from my right hand to my left hand instead of reaching all the way over with my body and place it down with my right hand . It's more efficient and makes sense. What doesn't make sense is the camera scanning my entire body an questioning why I'm placing a product down with my left hand . Why is the system questioning that I'm moving the product from my right hand to my left hand. It's policing me an scanning me . Then the system accusing me of stealing an having a worker verify. Which is fine because I wasn't but the way it set up is degrading . When the system should see that the product I just scanned is the weight of the product that I just placed down on the scale. The only reason why the system should ask for verification is if the weight is off on the scale or if the product was not placed on the scale after being scanned. Not ask for verification because it's watching my hands , when the product weight is correct on the scale . That is reasonable because the system needs to verify the purchase.It happen three times to me because I had a normal amount of groceries to last about a week. This is a problem a people aren't going to put up with this .This is fairly new, and I would hope the company would reconsider fixing this. Humiliating your customers isn't good for business. Going to go back and record this happing a put this on ticktock.
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January 2024 by DeAnna Varner
Omari, our clerk was amazing! He was courteous, knowledgeable, and wonderfully respectful! I was so incredibly grateful for his help. He allowed my 9 year old to bag the groceries- He was so patient. Overall it was his kindness that made the visit a 10 in my book! Is definitely a peaceful end to the day.
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December 2023 by James Spadaro
To be fair, the staff here is very nice.. However, they lock up a lot of merchandise and it's difficult to get anyone to help. Also, they do not answer the phone... I waited 15 minutes at the pharmacy to ask a question and called 3 times while I was waiting, but they do not answer the phone and you can't leave a message
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December 2023 by Daniel Moore
JUST WENT TO SAFEWAY ON WATERMAN BLVD. , ONLY ONE REGISTER OPEN. NOW THEY WANT EVERYONE TO USE SELF CHECKOUT. PAY THERE PRICES AND DO THERE WORK. MAYBE THEY WANT ME TO USE WALMART. I WILL SHOP RAILEY'S.
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October 2023 by Erami Tokalau
They have a wide range of products and services : money transfer, debit card loading, even a Starbucks and a pharmacy.
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July 2023 by Luz Robles
They lock their customers inside the store now. If you pop in for a quick second and don’t find what you need, you have to wait in line or find an associate to let you out. When an associate yelled at me telling me I couldn’t go out the way I came, I told them I’m not buying anything and they told me I have to go around. I went to that register and the cashier let me walk through. All those unnecessary steps for the same result. It’s very uncomfortable and redundant, and they need to have a better system for this. I see other customers complaining about the same problem. I don’t even want to shop here anymore because it was so embarrassing. Raley’s is nearby and I would now recommend them over this place for an easier shopping experience.
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July 2023 by Albert Hunter
Safeway has now locked you in the store. I went in and didn't find what I needed and tried to leave and had to have an associate let me out. Safeway, I do not feel comfortable being locked inside your store. I will surely find somewhere else to shop. I understand you need to protect you assets but by locking customers in your store? No thank you
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July 2023 by Jessy C
They made it worse than an airport with all the new security. If you're that worried about stealing then don't have self check out. Never coming back
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July 2023 by Szymon Gogolowski
why is the milk in front of the wine lane and and near the bakery!>!?!? I was lost in the store for 23minutes looking for milk. my grandma needed it for her banana pudding im so mad right now
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May 2023 by Cindy Yip
they got self check out area now, which added like three stars to this review. kinda has the urban metal corraling which you wouldn't expect in this suburban area but whatever they want to do to facilitate self checkout it is worth it.
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May 2023 by Maria Phillips
the guidelines for entering and leaving the supermarket cause me panic. I have entered twice and I feel desperate. I don't like that supermarket anymore. I have changed my pharmacy to another supermarket. what a pity the pharmacy service was great. I don't see people like before, it's emptier... so bad! ?
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April 2023 by Clinton Tran
Very clean and organized market, ??
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March 2023 by Julian Tion
This place is great and they know how to make a sandwich fresh way better than Subway thanks for helping me make an awesome sandwich I enjoy it
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February 2023 by Antoinette C.
This location always has good prices if you have the app and a member number, but GOOD GRACIOUS is this location slower than molasses. I have been going to this location for at least 20 years now and whenever I have to deal with customer service, I want to gouge my eyes out. There are never more than 3 registers open at a time and it's high time that this location invest in self checkout. If you want a quick in and out experience, go to Vacaville. Better service, better prices and better service.
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January 2023 by Malcolm D. Johnson-Bryant
The products are diverse and meet most needs, the prices are about what you expect in this current economic climate, and the line wait to checkout is not too bad as the cashier's are efficient and friendly. The main problem is the customer service. If you end up needing guidance or direction while you're shopping you will probably have a hard time finding someone you can help you as the workers are either in the back or just absent from the floor.
