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January 2024 by Stacy Adams
Rosetta provided excellent customer today
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January 2024 by Isabella Crummey- Smith
Rosetta was so sweet and kind! Very helpful as well, she showed me the storage unit I would be renting and had me in and out in no time!!
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November 2023 by Trina Stuckey
I really appreciate the Manager Rosetta, at this location. She is very helpful, friendly, and accommodating. She will definitely go that extra mile to ensure you know your property is safe and secure at this location. I’ve been a public storage member for over 20 years.
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November 2023 by Cami Yun
Rosetta from this location helped me out with removing the late fees! She was super friendly and efficient and I’ve been their customer for years and years and it’s always pleasant to talk to any of them. Thank you again, Rosetta! Five stars all the way!
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October 2023 by Kimberly Thompson
Ms Rosetta was very knowledgeable and patient and helpfulShe is a great customer service gemA big asset to your company and brand
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October 2023 by Amber Quidachay
Ms Rosetta was amazing!! She was patient and very understanding with our situation. Thank you to you Ms.Rosetta for your help and amazing service ?
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October 2023 by Trina Irons
I have had my stuff stored with Public Storage for years and needed help saving some money. I spoke with Rosetta today, one of the site managers. She was super friendly and helpful. Within minutes, she found a way to save me money. Thank you Rosetta :)
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August 2023 by lisette tyson
Horrible experience. Do not rent storage space from this company. I reserved a same day storage unit for immediate use. I recieved confirmation messages as well as confirmation calls from reps that the unit would be available immediatley after payment. I drove ro the location and was informed the unit would not be available until the next day. I called Corporate as well as multiple reps to change the reservation as I was waiting in front of the location. Not even Corporate had the capacity to simply correct their mistake by changing the reservation. Extremely frustrating. And I was charged an Administrative fee they refused to refund.I went to anotherstorage facility a few blocks away and was able to speak with a rep in person and book a unit in under 4 minutes .
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August 2023 by Sydney Lowrey
Naomi was amazing! She was very helpful and very understanding! Customer service is excellent! She helped me get lower prices. I would definitely recommend her, she is amazing !
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August 2023 by ray deremer
Naomi has always been great to us and has helped us. She is a very hard worker thank you Naomi
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July 2023 by Thomas Rossi
Naomi was the best help I could receive and excellent customer service. I couldn’t have asked for a better person to help me. Outstanding
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June 2023 by TINA MARIE VACCARO
Beck Ave wouldn't let me put in the review but I wanted to say that Naomi was very friendly and knew her business; but unfortunately, I had to wait to let the poor woman drive to Target to use the restroom, because the one on site wasn't operating, I felt sorry for her, but she worked hard to be sure I got my unit transferred after she returned from Target. She did an excellent job getting me transferred.Thanks Naomi
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June 2023 by Isaiah “Fiery” Orta
Hey, so glad to be associated with your company. Naomi at the front desk gave us terrific service and made it a smooth, welcoming experience. We appreciate everything.
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May 2023 by Bernard Rucker
I really want toLove this place when I started here at public storage. It’s was perfect for everything I needed for. The staff were all lovely minus 1. Josie was the best. I moved here because of location, price and time availability. I have been here for about 2 years and the rent has doubled and the hours you can access your storage is very difficult. I was told the times would go back to Normal but they have not. I if you work a normal 9/5 job you will never be able get access morning or evening. I have had to take a day off just to get to access the storage. I use mine for business so not have access to get what I need is very upsetting especially when we have the highest rent in town. All the other places are 7-7 public is 9:30-6 not even 12 hours. I am in the process of moving as of today but otherwise if don’t mind barley having access to your storage the place is great.
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May 2023 by Laura
Naomi was AWESOME! I had a reservation at the Beck location for 10am; no one was there. I came over to the Western location & Naomi was SO helpful, friendly, and an absolute delight!
