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March 2024 by Amy C.
we recently had to have our truck bumper painted from being scratched. We chose Preferred Auto Body and Custom because they are local and a small shop. When I took the truck for an estimate I was welcomed by the owners and the receptionist. Everyone was professional, welcoming and knowledgable. They took our truck in that same week and we had it back very quickly. The work they did was wonderful. The bumper looked as it did brand new. shortly after I noticed more imperfections on the other side of the bumper and they took care of the other side well after the original work. They are professional, take great care of your vehicle and their customer service is top notch. Will certainly return if ever need any other work done. Best in town and the area.
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March 2024 by Alex K.
Took a hit by a metal rod on the highway that shattered my windshield and damaged the roof. Their work was impeccable! Totally took care of the insurance, updated me on the progress of the repairs, coordinated all the services fluently, and overall made like me feel like family. I can't recommend them enough & wouldn't hesitate to bring my car back to them anytime.
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November 2023 by Cindy M.
I highly recommend you get your auto body needs done at Preferred Auto Body and Custom in Fairfield. Everyone there (Julia, Dennis, etc.) was very helpful and they did a great job fixing the back of my car. Got rear ended by a tailgating, uninsured motorist. They did a great job repairing damage under the bumper, the bumper, the rear hatch door and a quarter panel. I felt their prices were pretty average. Did it take awhile? Yes. Partly because I went on vacation but mostly because they had to find the parts in salvage as Chevy doesn't make my car anymore (Chevy HHR). I'm very happy with the work they did and will return there for any future auto body needs.
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October 2023 by Richard Mertl
It was great no complaints
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November 2022 by Sarai L.
Loved my experience with Preferred Auto! They fixed the side of my CR-V after a hit a run and did a fantastic job! Dennis was very friendly and super helpful with all of my questions and concerns. They kept me up to date with everything and the status of my car and also finished quickly (2 weeks)! I highly highly recommend them for all of your auto body needs!
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November 2022 by Pilar Arias
(Translated by Google) I had an accident, they fixed my car at this body shop because my family has been bringing their cars here for years. After the repair I started to hear noises in my car, after some conversations, I took my car and they checked it, I thank Horacio and his team for their help.(Original)Tuve un accidente, me repararon el coche en este body shop porque mi familia trae sus coches aquí desde años. Después de la reparación empecé a escuchar ruidos en mi coche, después de unas conversaciones, llevé mi coche y lo revisaron agradezco a Horacio y a su equipo por su ayuda.
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September 2022 by Aprillee S.
5 stars isnt enough! More like 100+ stars! Been going here for my cars to get worked on for 14+ years! They do such great job!! Highly recommend this place!!!
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August 2022 by Dominic O.
I had a fender bender last month and this was the only shop that would take my car! I will start with my criticisms first. Hopefully they will learn from them. Send more email communication or calls to let the customer know what is going on. Don't assume that the customer understands what they need to do to get things taken care of the way they want! Clarify by spending a little extra time making sure you let the customer know how to get exactly what they want! Not everyone understands that everything is backed up now! I was originally told that it would take 7-10 days for my car to get repaired! It took a month! They repaired my car excellent! Looks like new!
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August 2022 by Jay D.
I contacted this place for a quote the owner told me they dont offer auto body service. Dennis if that's was the case the. Why not say you were unclear and needed more info , you sent a response that said you were UNABLE AND DIDNT OFFER THE SERVICE. Instead of responded to my review and basically looking like a liar. How did I know you needed more info you didn't request it, you blew me off . You didn't ask because you didn't want to . It was easier to just blow me off. Don't come up with the solution after the fact Dennis. I requested a quote, if the information wasnt enough all you had to do was say that, but you didn't you sent me a message saying you were unable and didn't offer the service. PS Stop contacting me Dennis you are a liar. The message is there in black and white. Directly from you Dennis saying exactly what I said you said. That makes you a dishonest liar. I'm glad I found out now and not after the fact.
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July 2022 by veronica jose
Owners are wonderful people! I have been bringing my veheciles to them for 15 years. Have worked with my insurance well and with personal work needed. They have always provided quotes and have worked with me with finances. Fair pricing.Service: Body & Trim
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July 2022 by Virginia D.
They are always very responsive, even if there is a delay of any kind, they still let you know the progress they've made on your car. Great price, friendly staff, calm atmosphere as well. Highly recommend!
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September 2021 by Art G.
Definitely one of the best in the county when it comes to custom detail work. I purchased this car online In Arizona needless to say the car looked flawless online, it wasn't until it was delivered that I found a few cosmetic issues. Horacio and Rene did a complete once over on the vehicle and we discussed options. They completed some minor body work, repaired some gaping issues added another set of teeth to the grill and flawlessly repainted and cleared the entire car a beautiful shade of silver making her truly show ready
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May 2021 by Candace W.
My car was damaged completely on the divers side from a gardener weed wacking a bunch for rocks into my brand new car. The team at Mike's Napa were so great, my paint look just like new and is flawless. I would highly recommend them.
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February 2021 by Arlene S.
These gentlemen are wonderful! They painted my Wheelchair and you should see it now! Everywhere I go I get compliments! I will go visit them so you can see my wheelchair now. Even my doctor has said how he likes it. Being in a wheelchair can get you depressed but these guys put a different tone to being in a wheelchair. They have helped "pimp my ride". It is such a pleasure to be in it and all it took were for these wonderful gentlemen reach with their special touch. The work shows their heart are in the right place. It has made me so happy to go out on a ride. I feel so special the way they treated me. They left my wheelchair looking so beautiful and it stands out.
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February 2021 by Henry N.
I have brought many vehicles for repairs here. Needless to say they always do extremely well quality work! You can never tell where they did a repair and the paint longevity hasnt failed me yet! I have triple A and they have a different "in-network" bodyshop they told me to go with because they will cover "lifetime of any repairs done" including electrical components etc.... i said ok, cant hurt. Well you can tell where they did a repair because the paint is just slightly off, they forgot to put back on inner fender and mudflaps (its an outback it comes with it stock). How do i find out? Because they left screws and the components on the passenger side floor. From now on you can guarantee me a new car if i have issues with a different body shop i dont care. This bodyshop has always taken care of me, does great work and guarantees their work. I have never had to go back a 2nd time to correct anything. Always flawless from the get go!
