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August 2024 by Timothy Golemis
Decent machines but benches always occupied
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August 2024 by juliana assumpcao
very good attention all employees are great best planet fitness in the Bay Area
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August 2024 by Noah Guy
I live closest to this one, so I go to this gym the most. It's pretty decent, though it isn't very big and seems to be crowded almost every time I go.
At first I thought they didn't have tanning, but that's because the layout is a little funky and you have to go down a hallway before you even get to the front desk.
In short, it's good enough since I live so close, but I do prefer some of the other planet fitness gyms elsewhere.
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August 2024 by Salvador Villalpando
Clean and always open.
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August 2024 by Pastor Dre
Wow!!! What a great atmosphere. The equipment is in good shape.
The place is really clean and the customer service is on another level.
My highlight was the massage chair.
I’ve set in a lot of massage chairs in planet fitness but the massage chair I sat in in this planet fitness was OFF THE HOOK!
It worth the drive even if you just come for the massage chair. Haha
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August 2024 by Cliff Casten
love the hydramassage table.
the staff is very helpful
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July 2024 by Kentray Brown
This was my first time coming to this location so I thought I’d bring my girlfriend as a guest to try it out with me. I did not like or appreciate how she was by the curly haired heavy set fat girl in the front. She was very rude to my girlfriend. My girl wanted to use to massage chair peacefully and she wanted to argue with her about it. When I take her to the Santa Rosa location there’s no problems at all. I recently moved back to Fairfield and I’m not coming to this location anymore. All my family and friends knows about this location and they’ll will not be coming here. After all that my workout got ruined. I don’t want to be somewhere where I feel disrespected, especially if it towards my girlfriend & she’s from Santa Rosa. Also the bathrooms are filthy & I don’t like being in a dirty bathroom.
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July 2024 by David Hake
Was passing through town and visited this planet fitness 8 times during our visit. This was our 73rd different planet fitness we've visited as we are full time rv'rs and travel all over the country. Staff was amazing and facility was ok, seems like the don't clean under machines often. My biggest beef is they allow sick people who cough all over you in their facility. I had a lady come right next to me on the elliptical machine 2 days in a row start coughing spewing germs everywhere. Why she had to come to the machine next to me when there were more than 20 others with no one on them baffles me. When I made a comment she got very rude like she owned the place. Management needs to put up signs at the door (like othe planet fitnesses around the country) stating if your sick to please be considered and come back when your healthy. This ruined my workout so I left.
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June 2024 by stephen leong
Very clean and staff are friendly. Not too crowded when I went there on a Saturday around 1pm.
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June 2024 by Alexander Tha Great
I go early so I don't have to wait for equipment. The staff is friendly, the music is always good. They do clean and fix equipment often so that's a good sign. Nice place to go before the rush comes in!
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June 2024 by Ito
I was resting after a set of heavy squats sitting down resting till my next set and the manager comes up behind me looking at my phone and says “ ur more than welcomed to sit in the front if you wanna play games” and I’m confused cause I’m just waiting to catch a breath resting on my phone and she tries to play it off nicely saying “ just cause other people could use it as well!”. I get that but the gym wasn’t packed at all nor did I ever say I’m entitled to wait however long as I want but I was simply just on my phone trying to regain my energy back for my next set. That just felt like an invasion of privacy looking over at my phone and an unprofessional matter of how she came up to me with that snarky sarcastic tone thinking she was funny or some. I don’t how you could talk to your customers like that, if your having a bad day or just miserable that ain’t the solution
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March 2024 by Paolo Sanchez
Solid dudes
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March 2024 by Tyler Strughter
Thank Andrew you a great help over the phone and perfect customer service…
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March 2024 by Ashley Cafasso
It all depends on the time you go to work out on what you will get. I recently changed from afternoons/evenings to coming at 5am before work. The music is always so loud when you first come in and there is usually no staff member on site anywhere. The trashes are overflowing and the bathrooms have zero toilet paper. But if you come after 7am it’s clean, perfect and you can see staff. Thought the only big change for me is the team before Covid was always actively cleaning. I hardly see anyone cleaning on their shift deep cleaning like they used to.
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March 2024 by Richard
Worst customer service from an area manger ever. I cancelled my membership over Covid in 2020 they restarted it without my permission so I removed them from my checking account. The area manger wants to charge me two months late fees over my stop payment if I want to restart my membership. The store manger offered to waive the late fees and meet me half way which I agreed to but the area manager said no and is demanding proof that I cancelled over Covid 4 years ago or pay the extra. They would rather loose future profits over this minor Covid issue because the area manager has no clue about customer service training whatsoever. Don’t waste your time here!
