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October 2024 by T R
Sara was phenomenal. Can't wait for the bed to arrive.
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October 2024 by Montel Jennings
Sara was very helpful, professional, and supportive. She provided me with excellent customer service!! I am very satisfied and will refer my colleagues and friends to Mattress Firm!!??
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October 2024 by Sal Leal
Goose made buying a new matress a great and painless experience.
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October 2024 by reny nunag
We were ready to purchase a bed set tempurdic from Mancini, but we decided to take a detour and go to mattress firm to see what they have to offer. Goose our salesperson was very knowledgeable with the bed we were looking and made us an offer we couldn't resist so we decided to oil the trigger. Goose took the time to explain everything. Can't wait to get our bed on Friday.
Update: although goose was great at explaining how the bed works, he promised us a warranty for the base (top of the line), he told us to come back on Friday and he can add it to the purchase without cost. Unfortunately, I was out of town on Friday, but I did let goose know that I will not be making it to the store. He was OK with it. He told us to come back on Saturday and he can process the rest of the transaction then. So That's exactly what we did only to find out that mattress firm was closed the time he told us to stop by. We went several times that day, because we thought it was a mistake that they were close when he told us that they will be open. We did go again on Sunday, but goose was nowhere to be found. We did go again Monday, again he was nowhere to be found. My wife Tried calling the store Asking for goose, but he wasn't around or he wasn't working the day we called. Of course we didn't leave a message. So on Wednesday, I stop at the store again and goose said he couldn't take care of the transaction because the boss was there and she was asking a lot of questions about us Calling and she recognized me from previous time that we showed up to the store. Today he called me yelling at me telling me why we were at the store and the boss is all pissed off asking questions. He was just belligerent towards me and I wasn't having it. I was ready to cancel The transaction and return the bed, not caring if I have to pay for restocking fee. It's a matter of principle. Stay away from mattress firm in Fairfield specially when dealing with goose, he ja shady and Does not respect customers who just paid enormous amount of money for a bed. Yelling at your customer and calling them doing work hours it's not the way to do business. They need to realize customers are always be right. I wasn't the one that promised to add warranty on the Base he did. I didn't know his schedule, so I decided to go to the store several times. And I will never ever step foot in that store ever again
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October 2024 by Mz T Mz T
After shopping around we stopped at mattress firm and looked no more. Goose was so helpful and knowledgeable, he made our shopping experience so much easier especially with our decision. If you are ever in need of a mattress please ask for Goose he will provide all the info you need to help you make your decision
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October 2024 by Beverly Goetz
Amazing experience with Goose at your Fairfield store! He’s extremely knowledgeable and patient , and we couldn’t have had
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October 2024 by Michael Wilmerding
I enjoyed the sales rep Goose. ( Yes, that’s his real name ). He was very helpful, answered all our questions and made suggestions based on what we were looking for. His knowledge and patience were great. I would highly recommend.
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October 2024 by Rodney Moore
Very knowledgeable about the mattress
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September 2024 by Don Juan
It was great . The only thing is there was only one person and you had to wait
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September 2024 by Owen Bates
Fantastic experience. Goose was very knowledgeable and helpful.
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September 2024 by john widick
Customer service was great. Sales manager was easy to talk too and had great customer service attitude. Very friendly. Good experience.
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September 2024 by Kevin
Great customer service
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September 2024 by Willie Glaster
Guys did a great job, they should get a raise!!
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September 2024 by Joe Rodrigues
I wasn’t pressured into anything, it was a very easy transaction. Thank you very much!
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September 2024 by Angela Cozad
Great customer service and price.
