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March 2024 by Gerardo -LaLo- Valencia
Awesome Service!
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February 2024 by Elizabeth,Dan Feltis
Terrible business practices ! We have been customers of Les Schwab for 20 years and have never had such a bad experience. We sent our daughter into the Fairfield Ca. N. Texas st. location for an inspection. She was told she needed new back shocks. The quote was 800 dollars for front and back. She arrived to the scheduled appointment, they had the wrong make and model on the quote and parts order and could not do the work. The order also had 3 sets of shocks on it. They had added 500 dollars more to her quote.. We asked for the manager to clarify this process,and were given an assistant manager. He said he would help us out and that they had made mistakes. They did no work on her car for the scheduled appointment and the assistant manager sent us an email with a new quote for additional work needed which included parts and service that were not listed on the original inspection The price was now up to 2000.00 dollars There was NO compensation or care given to us not even an apology. Certainly does not foster any trust on our part. We won't be returning.
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February 2024 by Leon Johnson
Came in for a tire plug the gentleman that helped me was nice helpful and the plug was free will definitely get my tires done there.
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January 2024 by Mike Pacheco
They were very nice and very prop
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December 2023 by Renee Alex
Yo, every time I go here I am never disappointed. I have had 3 different vehicles serviced at Fairfield and other close-by locations over my lifetime and not one time have I been unsure about any recommendations they give me. If I’m curious for more information, they’re happy to share it with me. I know my money isn’t going to go to waste here and each customer they work with is in great hands. These people are passionate about their work and it shows. The shop is always clean and business is rolling from the minute they open. Thank you Les Schwab for your professionalism, quality of work, and genuine compassion for the people who choose to do business with you.
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December 2023 by Debbie Lintao
Thank you for filling my tires with air... Most stations in town do not have functioning equipment. I am thankful for your service
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September 2023 by Stinn Mcdaniel
"Trust but verify". Growing up in Oregon, I've known of their reputation for years and trusted them to do right. However, on 8/26/23, the salesman told me I had 90k on my tires and recommended a set of 4. I trusted him. At home, I checked my records. One pair only had 53k, the other 43k. Warranty is 80k. I came for a rotation and nail removal. 4.5 hrs. Ended up paying for four new tires including pressure sensor kits. Check tire light still on. I hope they reach out to make it right.
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September 2023 by Howl Pendragon
Amazing experience, went in with low expectations (dealings with a lot of autoshops) and was completely blown away by how courteous and helpful everyone was. I had both of my tires repaired and full rotation.
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August 2023 by Katelyn Ward
I popped a tire on the way home from the airport. They got me in same day and made sure my car was finished same day so I could finish my long drive home. All staff were very honest and friendly. Waiting room is kept nice and cool for July, with lots of seating. They made a really bad day a little better. ?
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August 2023 by Bj K.
Great customer service and they definitely went the extra mile for me. I drove in after a DOT inspection and was told my brakes where low. Landon went above and behind as did everyone else to get the parts to do all my brakes on my ford f550! I got to the shop and as promised he got all my brakes 2 tires and my truck serviced all in the same day! I appreciate all the hard work of the amazing team at this Les Schwab and I highly recommend them to everyone! Best bang for your buck around Fairfield. Great prices !
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July 2023 by Nordic Bear
The shock of my life. No more clean cut men, but bearded men. Had my alignment done this afternoon. Took an hour. The ladies at their desks enjoyed their time with me keeping them laughing. Always excellent service.
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July 2023 by Angeline Huck
I called before going and was told to come on down. I had a great experience in 2020 and was going to take advantage of the Free Flat Fix they offer. I waited for over 3.5 hours before finding out there were still two appts in front of me and soon after just getting my keys back. I ran to Tire Depot, where I had a good experience as well a few years ago but I knew I had to pay out of pocket for it. I feel so stupid for losing such a huge part of my day when I could have been done in less than 10 min. for $15. Seems it would be better business to refer people out to some of the other places close by, like "Tire Depot" instead of losing your clients completely due to being really unhappy with the long waits.Kick down some of the free tire fixes to the place down the street if the wait is going to be so darn long. It makes sense to just be honest with clients when you are busy.......I don't know anyone that would opt for a loss of 4 hours to paying $15. Time is more valuable to me.To anyone reading this: Go elsewhere if you are just getting a flat fixed!!!!! Free up these guys time for appts. They are really nice and it is a cool place to wait on a hot day, but for just a flat? NOT The PLACE to GO!!!!
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July 2023 by Fat O.
Gave them a call in the morning and tried to make an appointment. They said it was a 3 hour wait for walk ins, but that they would put me on a list and call me when it was my turn. Got the call a little before 12:30 and checked in at 12:45, when they assured me I was "next". They didn't even move my car out of the parking spot until 2:30. I went in looking to buy either 2 or 4 more quality tires depending on their recommendations, instead I bought one tire of the cheapest kind they carried to replace my flat and made an appointment with another place for the rest. I'll use this one as a full size spare. I've had better experiences with other locations, but this has changed Les Schwab from the first place I called to the last place I ever will.
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June 2023 by Susan C.
Came in to fix a flat and safety check before a long distance trip and they did it all in an hour! Customer for life!
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June 2023 by Zasha E.
They are a great establishment. My family and I have been coming here for years. They keep the place clean and clutter free. They offer free popcorn and coffee which is adorable. They also have 2 vending machines.The service is helpful. The price is fair! The communication can be improved on. I left my car overnight and they told me they would have my car ready by 12pm the next day. I called the next day at 11:45am to check in and they told me to give them another hour. I did and my car was still not ready. I ended up having to miss another day of work. I had to Uber there and they still made me wait another hour. They were working on cars who just dropped in that same day. This was a first, though!Overall they do great work and I recommend this place.