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May 2023 by Isabella Souza
The dresses were good quality and there were many options to choose out of but the register lady was pretty rough and mean but over all good experience and I would go back there
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April 2023 by Trish G.
It took way too long for the company to get back to me on confirmation of orders. The order didn't ship out as purchased two items were not available and as a customer, I was not informed of this until after the items have shipped. There was also no customer support phone number available to talk to anyone in reference to your orders. Don't think I will ever shop here again.
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August 2022 by Carmen G.
Why are they still in business after so many bad reviews? I don't even need to express my experience because you already know it was bad.. But, definitely will not recommend this place
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June 2022 by Erin P.
The owner lady is extremely rude and knows nothing about customer service. I like to shop local but I would not purchase there in the future.
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May 2022 by Laurita
I went to check out dresses with my mom for my cousins wedding. What was suppose to be a very exciting experience got ruined by the lady/owner. As my mom was walking up to her with a dress on her hand, the lady told her that it was almost closing time. 15 minutes pass by, two ladies show up and she offered them into trying on dresses right infront of us. I felt very discriminated, WORST OF WORST never in my life have I ever experienced this until today.
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August 2021 by Roxana Solorio
They have horrible serviceThe lady in the front was very rude and gaved me attitude because we kept asking for help. This was not a pleasant shopping experience.
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April 2021 by Rosario V.
Customer service sucks I asked the Hispanic lady for help and was ignored I don't know how this store is operating don't buy anything shop else where. I would give it 0 stars but it won't let me post it! Beware walk in at your own risk
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March 2021 by Maria S.
This is my second time purchasing from Kid's City. The first time was for flower girl dresses for my wedding in 2010. Yes, it's been that long. They allowed me to exchange the dress for a bigger size with out any hassle. Just about two weeks ago, I came in for my daughters communion dress. The staff was attentive. No complains here. In two more years I'll be back for my other daughters communion dress.
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February 2020 by J
Decent prices but no refunds?? Kind of annoying. God forbid I make a mistake in size or whatever.
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September 2019 by Maya S.
Would give zero stars if I could, terrible customer service. They tried to charge $10 just to try on a dress and were slow to assist us in getting a dress down from the top rack. Save your money and spend it somewhere you'll enjoy better service and free try ons.
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May 2019 by Mari S.
If I could give this place a 0 star I would. They are horrible I went in with my niece to buy a prom dress as soon as we walk in they look at us like why are you in the store. I ask the guy if I could see a dress and he asked me what size. I go and yell him what size and he said for you to big. I tell him it's not for me it's got my niece. He then goes and tell me the price of the dress and I say that's fine can she try it on. That's when he tell me that I had to pay him $10 to try on the dress even if I don't buy it. I asked him so if it too small for her I have to pay you for her to try on another dress and he said yes that's their policy. What a bunch of crap. I told him no thank you I would not give you my business. I was going to spend over $400 in the store but they were more concern on making their 10.00. How is this place still in business? What is Fairfield Mall doing about it? I will let everyone I know not to shop at this place. They need to go out of business
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April 2019 by Elizabeth D.
If I could choose no stars I would. The sales reps tried to charge us a $10 fee just to try on a dress from one of the top racks! Then asked us to take all the dresses out of our dressing room. Bad customer service!!!
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March 2019 by Norma Rodriguez
PLEASE READ!! Poor customer service and harassment during our visit here. We came to the store to buy my little sister a dress for a special occasion. My mom and my little 7 year old sister were being followed in the store by a white male that works at the store. It made my little sister feel uncomfortable and she wanted to leave. The man continued to follow them and my mom hung the dress back and the man intimidated my little sister and asked her where was the dress looking around as if she was stealing. We then asked him if we could talk to Tracy, the store owner to bring it to her attention . My experience with her was even worse. I asked her if their was a store policy against bringing in shopping bags. She said no. Then I asked her why was this man following us in the store, that he was making my little sister uncomfortable. She said if we don't like it that we can just leave her store that she doesn't have to give any explanation and can refuse us service. She then accused my little sister of throwing her merchandise on the ground. She did not throw anything on the ground. My little sister was scared and began to cry. Tracy yelled at us to get out of her store and that we should go shop at the flea market. We filed a report with security about the incident and with management. Security went to the the store right after we filed the report. This is not a family friendly store. Tracy is rude, racist and very unprofessional. Our experience was awful and hope that people read this review and avoid this store entirely.
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March 2019 by Mirna Ramos
Terrible customer service, I went into this store recently looking for a dress for my daughters sweet 16 courts and what should have been an exciting and happy experience quickly turned into a very upsetting and disappointing one. The owner/manager lady was watching my girls and I like a hawk and made us very uncomfortable. Then accused us of ruining a dress that already had a broken zipper. Not to mention how cheap the dress material was, when trying on some of the dresses we noticed beads and other material falling off. This lady/manager not only accused us and tried to get money for it but proceeded to insult my daughter and her friends stating that my girls were Fat! I will absolutely never ever return to this horrible shop again and I will not and do not recomend this store to anybody. Horrible service.
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February 2019 by MANJOT KOONER
Very rude and the front lady in the desk wasn't even nice enough to ask if we needed help! We were trying to get one of the dresses from the top and all she had done was roll her eyes. Not only the customer service is horrid (just like her attitude) but thats besides the point. The quality of the dresses its self was TERRIBLE the first time my daughter tried it on the seams around the waist ripped. And to know that they dont do exchanges and RETURNS are just annoying. If I could, i would give this store a 0 star rating. I still question why this store is even in Solano Town Center! (in my opinion its a waste of space and we could have more of a USEFUL store in this area!) Overall my personal experience was just AWEFUL
