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January 2024 by Tricia V.
I went to get my vaccine they ask me to wait downstairs but waited for 15 minutes no one approached me so i ask the information desk he brougjt me to conference room but waited another 15 mins and no nurse approach me again JUST GO VACAVILLE OR VALLEJO this location sucks they dont care about their patients AT ALL!!!!!!!!!!!!!!!
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December 2023 by Candace K loney
This pharmacy needs a hospitality person , the back counter is too busy .It’s ridiculous it could be so much better .
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November 2023 by Denn B.
ill missed my primary doctor in la me sa ca the speciallist as well 7 years in san diego and join kaiser in 1991 in sfo
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October 2023 by Laurence K.
The outpatient Kaiser branch at Fairfield is just too small for it's size to compensate for the population of our community. The doctors and staff are overwhelmed and over worked. Hence the poor quality of care. " Patient's have to be their own healthcare advocate " that's what I was told by a healthcare worker in Pathology for Kaiser. Heck there's not even health care reminders when I am due for a screening. Whenever I make an inquiry I feel like it's a burden for them or I have to go into my plan and DIY file for tests. The less diagnostics Kaiser has to do the more profit they take in. Just like all the worker contracts. Kaiser management waits until the last minute to approve or negotiate worker pay and staff hiring and yet they call themselves non profit?
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September 2023 by Monette Santillan
why is it that kaiser pharmacy have different return policy. i specifically asked san leandro pharmacy before buying shoe insert and they said yes. fairfield pharmacy won't take the return. when i called san leandro they told me i should bw able to since ot's the pharmacy'spolicy that all over thw counter purchase is retirnable w/in 30 days w/ rwceipt
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July 2023 by Elsa Vega
I received the wrong amount of medication iny prescription. Didn't notice they only gave me ten pills instead of 100 for a month supply. I need the pharmacy to mail me the rest by mail. Name of medication ESCITALOPRAM.
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July 2023 by Google user
I received the wrong amount of medication iny prescription. Didn't notice they only gave me ten pills instead of 100 for a month supply. I need the pharmacy to mail me the rest by mail. Name of medication ESCITALOPRAM.
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July 2023 by Rob A.
Disappointing Customer Service Experience at Kaiser Permanente's Hospitals I have been a member of Kaiser Permanente since the early 1990s, and while I remember experiencing excellent customer service back then, it is disheartening to see how it has deteriorated into a bureaucratic system that lacks concern for people's already hectic lives. My recent encounter with Kaiser Permanente's customer service left me frustrated and disappointed. One of the conveniences I used to appreciate was the ability to set up appointments with just a phone call. However, with the introduction of their application, things took a turn for the worse. The application itself has a glaring issue - when inputting my birthdate, I have to scroll back one day at a time until I reach my date of birth in the early 1960s. This cumbersome process has added unnecessary frustration to an already stressful task. Due to this frustration, I decided to call Kaiser Permanente to make an appointment for my troublesome hand. I spoke to a representative named "Bunmet," who asked me a series of unnecessary questions, including whether I, a man, was pregnant. Despite these odd questions, the real disappointment came when she informed me that there were no available appointments. I couldn't believe what I was hearing and questioned how this could be possible. "Bunmet" explained that their system only allowed her to search for appointments one week ahead. In this day and age, where computers can accomplish so much, it is absurd that Kaiser Permanente's system is so limited. Frustrated by the lack of options, "Bunmet" offered to send a message for someone to call me and arrange an appointment. It's worth noting that this was the second time I had attempted to schedule an appointment for my hand, with the previous attempt resulting in an unfulfilled promise of a call back six weeks ago. I conveyed my frustration to "Bunmet" regarding the lack of follow-through, but all she could offer was an apology. This interaction left me with no resolution and a growing sense of dissatisfaction. If you are considering Kaiser Permanente as your healthcare provider, I strongly urge you to explore other options. Based on my personal experiences, Kaiser Permanente is no longer the reliable and customer-focused institution it once was. This instance is not the only issue I have encountered with Kaiser Permanente's hospitals. In fact, there have been too many disappointments to count. As a long-time member, it is disheartening to witness the decline in quality and care. I hope that Kaiser Permanente can address these shortcomings and prioritize improving their customer service to regain the trust and satisfaction of their members. In conclusion, my recent encounter with Kaiser Permanente's hospitals showcased their horrendous customer service, marked by inefficient systems, unfulfilled promises, and a lack of concern for patients' needs. If you value prompt and attentive healthcare services, I would strongly advise seeking alternatives to Kaiser Permanente.
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May 2023 by Maria D.
All I can say is avoid this place, the doctors I been too want to be controlling and intimidating and say contradictory information. Although on the upside one doc was on top of things when I had been acutely I'll. I'm not sure why some docs want to get gangsta with patients, especially when what they have been on has been working. If you're on compounded meds with an uncommon condition, this place may not be for you. I got different answers for services I was trying to request. I just started and want to cancel already. I'd like to call some docs out and caution others but trying to be civil about this even though some were not. I don't like playing mind games and being misinterpreted. My spiel in a paragraph. If you're ok with this place, then good on you.
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April 2023 by Jennifer G.
It's a medical clinic. No ER. The lab has a looong line most times. The pharmacy line is long in the afternoon.
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April 2023 by Ms Walidah
Excellent customer service skills ?
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March 2023 by Mercy Q.
I just had a mammogram today and this lady name Elizabeth was really nice and professional. I was the last patient and made me comfortable. Thanking her is not enough but maybe making good review will make her boss happy and appreciate her. Thank you again Elizabeth for your wonderful customer service! Hope she will see this post!
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March 2023 by Will Smith
Highly recommend making an appointment for the lab work department. In and out in under 10 minutes.
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February 2023 by Theresa M.
Lab hours need to be updated on the voicemail. States 7AM. Doors don't open till 7:30, and hours posted online State 8:30.
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November 2022 by Keesh M
They don’t care about you they only gaf about your Insurance
