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October 2023 by Eric Singer
Did not have the vehicle I wanted to drive. Said they don't dealer trade, so I had to go look through each individual dealer inventory to find.Can't order the vehicle you want, cause that's the way honda does it.Not so much the dealer fault, but how honda has them selling cars.
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September 2023 by Laurence P.
Mark, is one of the best! He helped us big time on our process..he is very knowledgeable and friendly..highly recommended if you are looking for a new ride. Go to Hopkins Acura Of Fairfield and look for Mark. Thank you Mark!
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September 2023 by Jes E.
We went there last minute because of Shane's recommendation and got a very good deal with the SUV we got through Mark. Mark was very informative and accommodating with all the questions we had and gave us the best deal we could get! Not planning to bring home the car and guess what We have it by the end of the day. Done deal! Go check him out and look for Mark and the Financial Manager Ervin as well. Kudos! Great team that's for sure!
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August 2023 by Matt M.
Very good service! Inoka was very helpful and nice, the whole process took about 2 hours which is VERY good service. Nobody wants to sit at a dealership for hours, this was very quick and helpful. Also very nice cars. Recommend this place for sure.
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August 2023 by Brett B.
I moved to Vacaville a year ago and have been driving Acura's since 2012. This is the best dealership I've ever been to, and I've been to many! They really go above and beyond and make you feel like a valued customer, not just another number like so many others. Jessica in the service department and Noka in the sales department are true stars there, I highly recommend giving either of them a chance depending on your needs. I will be buying and servicing my cars here for the foreseeable future. Acura's are fantastic cars, and this dealership makes that experience even better!! Can't recommend this dealership enough!!
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July 2023 by Cindy N.
Come by and check out Hopkins Acura! Ask for Mark! He helped my husband and I found a nice Acura RDX and we love it so much! No pressure and stress coming here. Everyone's welcoming. Thanks again Acura team!
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July 2023 by Johnny S.
I visited Fairfield Acura's parts department, and I must say that the assistance I received from Adrian was truly outstanding. I was in search of a windshield wiper nozzle for my vehicle, and Adrian went above and beyond to ensure that I received the right part with utmost precision and expertise.From the moment I approached Adrian, he greeted me with a warm smile and a genuine eagerness to help. He patiently listened to my requirements and asked insightful questions to fully understand the specific details of my vehicle. Adrian's depth of knowledge and familiarity with the inventory at Fairfield Acura was truly impressive.What truly stood out about Adrian was his dedication to finding the perfect windshield wiper nozzle for my vehicle. He meticulously researched the available options, carefully cross-referenced the make and model of my car, and even consulted his colleagues when necessary. Adrian's attention to detail and commitment to customer satisfaction were evident throughout the entire process.Not only did Adrian provide exceptional service, but he also displayed a remarkable level of professionalism and courtesy. He took the time to explain the features and benefits of each potential option, ensuring I was well-informed and confident in my decision. His friendly demeanor and patient approach made the entire experience enjoyable and stress-free.Thanks to Adrian's guidance and expertise, I was able to find the perfect windshield wiper nozzle for my vehicle. It fit flawlessly, and the performance has been outstanding. Adrian's dedication and commitment to helping customers like me are truly commendable.Based on my experience, I wholeheartedly recommend that Adrian be recognized for his exceptional knowledge and customer service skills. His expertise and commitment to going above and beyond for customers make him a valuable asset to Fairfield Acura's parts department. I strongly believe that he deserves a promotion to acknowledge his outstanding contributions.In conclusion, my interaction with Adrian at Fairfield Acura's parts department was nothing short of exceptional. His knowledge, attention to detail, and customer-oriented approach made my experience a truly positive one. I will undoubtedly return to Adrian for any future automotive part needs, and I highly recommend him to anyone seeking expert assistance at Fairfield Acura.Thank you, Adrian, for your outstanding service! You made Fairfield Acura Great Again. Adrian 2024!
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June 2023 by Kim
I go here to get the maintenance done on my car. They are honest with me and have taken me seriously when I have a concern about my vehicle since I have a long commute. I really appreciate the fact that they take me seriously and don't dismiss me when I have a concern. I am able to get my maintenance done in a reasonable amount of time.
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May 2023 by Dana M.
Wonderful purchase experience. Stopped to look at and drive the Acura Integra. Was greeted immediately by Mark Barlaan who helped us with a test drive. We also looked at some Honda vehicles with his assistance. We were still in the shopping process and Mark was happy to give us his card with no pressure on a sale. After visiting a couple of other dealerships we ultimately decided we'd like to trade our current vehicle for the Integra. Mark was very responsive by text and we were able to reach a deal from our home. The next morning we returned to trade in our vehicle and sign paperwork. Marcus McCrary assisted with the trade in and Stephen Pino in finance took great care of us! Teamwork, professionalism, and low stress! Go see these guys at Steve Hopkins Acura...
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May 2023 by Mazen Areiqat
Excellent service and strong and quick responds for customers demands.
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November 2022 by Mary P.
Wow - just bought an amazing RDX from Mark Barlaan at Acura of Fairfield! We had an almost flat tire, pulled off in time and Acura of Fairfield was right there to make it right with the tire replacement; however, we found a perfect RDX and ended up trading in our wonderful 11 year old MDX (side note - you will want to buy this perfect MDX - never a problem and low miles for the age). No crazy high stress sales pitch, just a great experience - no one likes buying cars and playing games! We were in and out within less than 3 hours and couldn't be happier with the experience...who says that ever, about walking onto a car lot? Both my husband and I say "Go see Mark!"
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November 2022 by Truc V.
Just bought our MDX from Mark and his team this past weekend. Mark was super efficient and helpful from the start, we were in and out with a new car in 30 mins. We will definitely refer friends and family here!
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October 2022 by Betty S.
I have been a customer for 12 yrs and I absolutely love the customer service!!! Thank you mark for all your help and recommendations:) Side note .... thanks to Phil and Matt for being so helpful every time I go in ! Your the best appreciate the service.
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October 2022 by Doug C.
Great great experience . I purchased a 2017 dodge challenger and im very happy. . Upstanding business in my opinion I would highly recommend them to any and all
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October 2022 by Kate H.
What a great experience - bought a used 2019 Aspec MDX from this dealership and everyone from the sales department including the manager and the finance department as well as the service department are top notch. Our Sales representative was Mark Barlaan he made us feel comfortable through out the whole buying process. He asked us what price point we were comfortable with and was able to make it happen. He was very personable and is knowledgeable about all their vehicles. We never felt like we were talking to a "sales rep" we felt like we were talking to an old friend. Go to Mark!! Next is the guy up in finance - Trevor. Signing finance paperwork is usually a boring, sometimes daunting process. Trevor made our experience signing documents in regards to payments and such a personable experience. He wasn't just quick to "get the work done" but also had conversations about his life and our life with us. He was also able to work down and find a bank with a better interest rate for us! The sales Manager Matt, we didn't even know we were talking to the sales manager until looking up names on their website to personalize this review. Thank you for being so kind. To the service department - Sheila and Shari. Thank you ladies for everything you guys do. You guys run a well oiled service department (pun intended) You guys are both quick, knowledgeable and accountable. Thank you for making this entire process of buying a vehicle and knowing that there's also an awesome service department a pleasurable one.
