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June 2024 by David E
Apparently they can't get people to work at this location and are closed until further notice. Absolutely ridiculous.
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June 2024 by J A
Went there recently to preorder some games where we met the new manager/employee that wears glasses (Don't have his name). He tried to help us, but said that he couldn't find the game that we were looking for, but it was for preorder on their website, we showed him the game cause he kept saying that game wasn't showing and coming up as something else. He then got frustrated at us cause he refused to type in the keyword, he kept looking up "Nintendo" and told us to come behind the counter and look for it ourselves. This was my go to spot for GameStop for a while until this employee started to work here. Every time I went and he was there he was rude, didn't ever want to answer questions and told us to do his job for us in a sarcastic manner. GameStop should look into his behavior and retrain him or let him go, he seems to not want to work there by how he treats customers. I refuse to go to this GameStop as long as this employee is working here.
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June 2024 by Cambria Grisham
Favorite ? games
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June 2024 by Kev C.
We were able to get our business transaction handled.
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May 2024 by Vince Squall
Before visiting this store, I called to inquire about their policy regarding an online promotion: spending $250 qualifies for a $25 discount upon in-store pickup. The representative assured me that they indeed honor this promotion. Regrettably, despite my preference for this particular store due to its stock availability, my experience upon arrival was profoundly disappointing. The only representative present is the person in the image, demonstrating an unacceptable level of rudeness and lack of professionalism.
So I approached him with the intention of showing the items I wished to purchase on my phone, I was met with a curt response: "whatever we have on the wall, that's it." This attitude displayed a complete disregard for customer service. I ignored the attitude and proceeded to locate the items myself, noting that they were also on sale. Upon bringing them to the counter, the total rang up to $277, entitling me to the $25 discount, thus totaling $252, consistent with the amount displayed on my phone.
Politely, I inquired whether the discount had been applied. In response, he dismissively retorted, "you already have plenty of discounts." I reiterated that the items were on sale, attempting to show him the expected total on my phone. However, he exhibited no interest in assisting or even acknowledging my concern. Abruptly, he became confrontational, stating, "Do you want them or not? If not, just get out of my store!"
Confused by this sudden turn of events, I questioned why the advertised promotion on their website was not being honored. His response was to begin removing the items from the counter and proceeding to serve the next customer. Subsequent research revealed similar accounts of poor customer experiences with the same individual.
Whether this location operates as a franchise or not, whether he is the manager or the owner, such behavior is wholly unacceptable in a retail environment. It is disappointing to witness such a disregard for the principles of customer service, particularly in an establishment aimed at providing entertainment for children. I implore @GameStop to take appropriate action regarding this individual. To save yourself a day, I advise against visiting if you encounter this person behind the counter.
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May 2024 by Eric Mendoza
Just dropped by GameStop after work to look for a couple of action figures and found the two I was looking for. Gretchen was helping me. She is always friendly and helpful the times I’ve gone into the store and she was working. She actually remembered me and my son which was nice.
It was unfortunate the last couple of days the store has been short handed due to staffing issues but despite that Gretchen was still very friendly.
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May 2024 by SethLooks
Store was clean but manager and customer were arguing about PlayStation power cables and the cops got called. Do NOT ask about PlayStation power cables here.
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May 2024 by Leon Tasumi
Gretchen is very nice and very helpful. She was able to help me with alot of things including the problem i had with my trade credits. Life saver there. I prefer the gamestop in fairfield, the people there are always nice and give me a refereashing smile. Always ask if i need help and gives me a uptight positive attitude, especially Gretchen.
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April 2024 by Kam Bam
Went back to exchange my headset out for a new one because I had a 1 year warranty and the employee told me I need my receipt which I didn’t because I had talked to the manager and he told me I didn’t need one.I came in today and same issue they won’t let me exchange my headset out.The employee is not well trained at all.
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February 2024 by Alex Quinn
Okay experiences here. They usually have everything in stock. Sometimes the staff are just too swamped to help everyone in the store. Other times they are busy with stock and stuff. It's a hit or miss experience for me.
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January 2024 by Alcus Bill jr
Always a great experience. Staff is always knowledgeable and helpful to a parent that is not really up on the new games.
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January 2024 by Brent W.
The staff here is always helpful and nice. Every time I've visited they have been efficient, even during busy times.
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September 2023 by Matti Smith
Good prices, good selection of consoles, accessories, games new and used. Customer service was geeky but nice.If you need something quick or just don't want to wait, and/or have questions and the answers are not online, this is the place to go.Large parking lot, it is not a first thing in the morning store.
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July 2023 by Brendan Sullivan
Smaller store, but was greeted right away and they seemed extremely well stocked compared to some of the other locations in the area. Looking forward to coming back.
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July 2023 by Brandon Johnson
All games and controller ??
