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August 2023 by Diane B.
I bought a 2018 Ford Explorer from the Fairfield Lincoln Ford dealership yesterday (Sunday). We called them from Redding, CA @ 12:45 pm. Talked to Phil Johnson and texting Sharon Mercado. I Made an offer, and by 1:00 we had an accepted price thanks to the sales manager Heather Vladislavich, and were on way to Fairfield, a 3.5 hour drive. On the way Phil our super hero salesman sent us our credit apps, got a copy of our licenses, and proof of insurance. He stayed in contact with me, and his coworker Sharon stayed in contact with my husband all along the way. Answering all our questions. Upon our arrival at 4:30 PM Phil greeted us at the door. He seated my brother in law Bill ( along for the ride) with a snack and something to drink and we were off to look at the vehicle which was immaculate. Everything was exactly what they said it would be. My husband did the drive and we agreed that was what we were looking for. We were off to Phils office to sign paperwork that was completed and ready to go. Then we were off to finance where we were so pleased to meet Missy Balance. She explained so well everything we were signing. we so enjoyed our time with her. Such a great team of people. Everything we were told was exactly what happened. My husband and I have been buying cars since 1977. Never.. and I mean never have we had such a great and honest experience buying a car. They treated us like royalty and our guest. We were greeted by the staff on our way out of the dealership clapping and congratulating us on our new purchase. I had a big bow on my hood. I don't think my husband and I will ever buy another vehicle anywhere else. The honesty and integrity demonstrated by everyone there put such a sense of confidence in our buying experience. I would highly recommend buying a car here to anyone looking for an honest deal. Diane Baxter
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July 2023 by Tina F.
Kellen saved us and our car full of wine. We had our Aviator in for service and we somehow locked ourselves out of the loaner car. We called the sales number since it was Sunday and Kellen quickly got us the door lock code so we could get back in the car and not see our wine ruined by the 90+ heat. Bravo Fairfield Lincoln.
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June 2023 by kani am
Worked Will and he made the buying process so simple. Very knowledgeable gentleman! We love our new truck!
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April 2023 by Alex G.
First time customer, Mark and Symphony made it effortless. Will define buying another in the future from this dealership
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October 2022 by Josiah Chapman
This place and the people that work here are as Worthless as people come!! The family who owns this dealership and several others, are scam artist and will screw you over any way they can
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July 2022 by David Perez
Great dealership with an amazing sales and financing team. Bryan Rice helped us and did an amazing job, we didn't feel pressured or rushed at any moment even though we arrive at the dealership an hour before closing time, Bryan was friendly and knowledgeable, he gave us multiple options at different vehicles until we found what we liked he help us with everything he could from finding the vehicle, options of financing payments term im telling you this guy does it all he even help wash and detail the suv, we were the last customer there. Rafael help on the finance side and explained everything good and was on top of anything that need it to be done to get the deal done. It was a great experience. Thank you guys, now just have to worry about making the payments lol. God bless you all.
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June 2022 by Tracey M.
Wooo Hoo!! I just rolled out of Ford Fairfield with my new while 2022 Bronco and she is my beautiful white unicorn. I must say when it comes to writing reviews I am not the one However, I will say Kenny Schroeder at Ford Fairfield helped make getting this beauty all possible. While I know they are very hard to get. Kenny has been attentive to our build and has been amazing since day one of my reservation in December 2021. yes it took about seven months but I am hearing that it's taking longer for some. I am just so grateful I have never owned a vehicle quite like this before and we are very blessed. Kenny's customer service is so above and beyond I see why he is the bronco guy. He let us know about so many of the Bronco features and Ford Fairfield perks has to offer. He is so knowledgeable on all of it. Overall great customer service and we consider him a friend I look forward to driving our Bronco every day and enjoying some upcoming Bronco adventures. Thank you Kenny again so much for your patience with us and providing updates down to the very moment it was ready for pickup. You truly possess a very high level of customer service and we truly are grateful. Thank you again and hope to see you soon!
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May 2022 by Rachael T.
Just bought my first new car and I couldn't have had a better experience. I've gone to other dealerships with my parents, exes, etc. and am familiar with the tedious, long, boring process of car buying. The staff here were all so welcoming and friendly (not just the salesperson who's working with you) and you can feel it when you come in. Will was super knowledgeable and answered all of our questions. He was laid back, direct, and accommodating. I feel like he really listened to what our concerns and wants were and found us the perfect match. I couldn't be happier with the purchase we walked out with.
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May 2022 by Celeste S.
This review is long overdue, but I recently purchased my 2022 Ford Bronco from Ford Fairfield in April 2022. Jon Ramones has helped us from beginning to end. He always gave us the latest updates on our Bronco and was awesome with communication and being transparent. I never felt pressured to make a purchase in any way. Jon made us feel right at home from the start and was nothing short of amazing! He always made me feel at ease and made sure all my questions and concerns were answered (thank you for your patience with me). He even went above and beyond and lead us to an awesome insurance agent since our insurance at the time would not cover our Bronco due to its 5" lift. That was definitely a stressful moment, but Jon helped ease away the stress and lead us into the right direction. He made what can be a very stressful moment, be as smooth as it can possibly be. Thank you for everything Jon. You are no doubt our favorite Salesman! I would also like to extend my review to Katie who is the dealership's designer. She dressed up our Bronco very nicely and is great at what she does! If ever you want to customize your vehicle, Katie is the Lady! I have to say Katie too goes above and beyond in general. Our Bronco needed to get its speedometer calibrated and Katie has been our go to person with everything. She always finds us an answer and if it's a question she doesn't know, she always goes out of her way to find more information and leads us to the right direction. Ford Fairfield, please give these 2 a raise or something because they are awesome people and seriously go above and beyond and their passion shows in what they do! We love you Jon and Katie! If ever someone is looking to purchase or needs to customize their vehicle, no doubt we will be sending them your way.
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May 2022 by Chuck C.
Jon R. Is a phenomenal representative in sales. Jon really goes above and beyond and helped me put together my order for a Tremor. Ultimately, due to wait times, I decided to forego my order. For the first time in my 15+ car history, I'm bummed to not continue working with a salesperson!m because of how great Jon is. Zero pressure, all the help, and takes the time to answer all the question. Highly recommended you reach out to Jon for all your driving needs.
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April 2022 by Richard G.
We had a very positive experience at Ford Fairfield in selling our used Ford F150. Everyone we came in contact with treated us ver well. We primarily dealt with Symphony Weller. She did a thorough and fair assessment of our truck and was able give us a good offer. She was very professional and respectful. Both Symphony and her manager made sure the transaction went smoothly, and we were finished within an hour. Brody gave us a ride home to Concord. We enjoyed the ride...he's a great conversationalist! All in all it was a 5 star experience!
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April 2022 by Justin W.
Worked with Bryan to buy a car online and it was smooth and very fast. Would highly recommend this place to anyone looking for buying car. The best was the time it took to get my car.
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April 2022 by Ildefonzo M.
I only take my truck here for fleet maintenance. But so far everyone is great with customer service and honest about what needs to be done.
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April 2022 by Nam V.
These guys are dope. Customer service was so excellent. I dropped off my car for a recall. I was planning to sit there for a few hours and check out the other cars. They offered me an Uber to drop me off home and to pick me up from Home to their dealership. Next car I'm buying will be from this place! Shoutout to the huge guy behind the customer service counter. He look like he can bench press a Prius!
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April 2022 by Emily K.
My sister and I visited yesterday to look for a Bronco for her. We were greeted by Richard and he was AMAZING throughout the whole process. He took the time to show us all our options, was so patient, and once we finally found the one, he made the signing process so streamlined and easy. My sister purchased a 2019 Jeep and we had the easiest/best experience ever at a car dealership. Richard even stayed late to make sure everything ran smoothly with financing. Dwight (the finance guy) was also amazing and patient with us as we had to call the bank to approve the purchase. All together, I am so pleased with our experience. I will be back in the future! Highly recommend Richard
