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August 2023 by Jason H.
I've had multiple packages stolen from this place in two weeks. This location is full of thieves. So bad that my packages never make it out of this place. Cost me thousands of dollars and nobody there has a care in the world. Stole my package, get a replacement after all the effort I put in only to get that package stolen. Thousands of dollars and they do nothing. It's up to me now to put a bunch of effort in getting my stolen package replacement which was stolen again replaced. It's disgusting
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July 2023 by Chris W.
Worst shipping company ever. Makes three attempts at the same time daily while we are at work. No way to divert to a local pick up. Final delivery slip isn't at all filled out so I have no idea where it was. Phone service is horrid and even resolution department blows smoke you know where. I have never dealt with such incompetent service and this is far from the first time. Now I have to take an hour and a half out of my day, pay a bridge toll and gas so I can get my package because FedEx doesn't send the missed package to a local center. Garbage company and garbage policies. I never use them for shipping and I am unsure why any company does and when they do I usually expect the worst. If I could give negative stars I would. Fudge FedEx.
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June 2023 by Andrew R.
Terrible service. I had the same problem as everyone else. They kept saying they attempted to deliver my package but we weren't there. We were. All 4 times. Finally got tired of their bullshit and drove 25 miles and payed to cross a bridge just to pick it up. Completely ridiculous. Will never use fed ex again.
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June 2023 by Ana S.
They lie nearly every time about attempted delivery when there was no attempted delivery. If you're a business or want your package to arrive when promised, DO NOT USE FEDEX. Called yesterday to tell them that there was no attempted delivery and they promised it would be delivered today (Sunday).Just called to see if that too was a lie and it sure was. They said it'll be delivered Monday- but the liar I spoke to yesterday originally (before telling me she got it out for delivery today) told me that it was rescheduled to be delivered Tuesday.The girl I spoke to today told me the driver didn't actually attempt a delivery at all. In fact, it didn't leave the hub. Don't bother. They're expensive and aren't reliable.
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December 2022 by Mitch M.
FedEx never rings bell or knocks on the door. You guys can't take 2 seconds to knock on a door as you're plopping the package down? Disappeared package now since it wasn't expected to be out already. +5 points for quick delivery, -4 for always being lazy. UPS is bad about this, too, but at least the sound of their vehicles is pretty recognizable.
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August 2022 by Polly F.
I HATE FedEx! Every time a package is shipped to us via FedEx it does not arrive on time. We have had plants die because of delayed delivery. However, the latest takes the award. We waited all day for a delivery - we literally were sitting in the front room looking out the window at our porch. At 3:31 received a "Delivery Exception" saying no one was home so they couldn't delivery. Talk about a lie!!! There were construction trucks in front of our house for the neighbors, and obviously the driver didn't want to have to park and have to walk two houses down to delivery. Deliver was scheduled today and we were gone, but our housekeeper was here. The driver asked for her ID and then refused to leave it because she wasn't the name on the package. It was wine for pete's sake and the only requirement was an adult had to sign for it. She's a grandmother - I promise she is over 21. I have told our wine company that if they ever deliver by FedEx again we will drop the club!
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March 2022 by David S.
FedEx continues to deliver to wrong address or leaves on side of road and lies saying delivered to house this is horrific we tell all our shippers to please do not use fedex especially from Fairfield and east bay region
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March 2022 by Richard E.
Fed X as other stated I cringe when something is shipped Fed X. Delivery from Ohio 60# package was supposed to be delivered by 2.25.22, no updates since the package left Ohio on 2.22. I have called the 800 number 2x and lied to, said my package would arrive the next day. Another delivery earlier was also delayed. My desk is at my front window and the update said no one home, the driver never got out of his truck. I called the 800 number and the package was delivered by hand later that day. Many other delays on other packages. Also when you call the 800 number I think it goes to an India call center, very hard to understand most of the operators. My last call, I could hear someone in the background telling the operator what to say, or lie about.
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March 2022 by Phil D.
I wish I could leave negative five stars! Is there no one reading one negative review after another complaining about the lack of caring, consideration, or even honesty? In the nineties, FedEx was the best....now I cringe when I discover something is being delivered by them because I know I will be led on an unnecessary wild goose chase. Today (3/3/22) I was working in my office facing the window to my driveway, just next to my front door. Suddenly, a FedEx text update....delivery exception Customer Not Available or Business Closed. I saw UPS come to the door with a delivery, Amazon came next. There was never a FedEx delivery attempt! No truck, no driver, no note at the door. This driver is a LIAR. Not sure why? Not one, not a few, but every single experience I have had over the last 12-14 months has had delays and exceptions, without exception! I hope I never have to deal with this company ever again!
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December 2021 by Jhon S.
I would not recommend fedex ground in Fairfield,ca it is the worst when it comes to delivering freight the first time in Jan 2021 I ordered a 65" tv it showed up late with a busted screen and recently I ordered a jack hammer from eBay it never showed up it said delivered on fedex tracking but my security cameras showed no fedex delivery person for that day or any day for that matter I called fedex they said it was delivered I tried to show them proof but they didn't want to see it and told me to call the shipper to get a refund I don't have to tell you how that went from here on out before I purchase anything I ask who the seller is shipping with and if it's fedex I move on to another distributor
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December 2021 by Don Z.
FedEx claimed I was not home on two consecutive days and therefore did not deliver my package. I was not only home both days, I was on my driveway when the driver went to a neighbor's house (first day) and spoke to the driver on the second day. He claimed that, although his computer indicated he had a package to deliver to me, it was not on his truck. In both cases, FedEx stating "package was not delivered because customer wasn't home" is a bald faced lie.
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October 2021 by Sam D.
Same as many others on here, they claim to attempt a delivery but never even come by. Package is going to be returned to sender in Georgia tomorrow when they pull the same thing. I rearranged my whole weekend to be around when they came for delivery. In the past they've left very expensive electronics packages in the rain, done the same of claiming to attempt or even claiming to deliver a package that never came. Even had them come back with the package still on the truck after they say they delivered it. FedEx is actually the worst delivery service known to mankind, giving them 1 star is the nicest thing I can possibly do for them. I wish I could review negative stars, I wish they would reimburse for the time it cost dealing with their lies and horrible customer service. When I am on my death bed and have to think back about my life, the amount of time I've spent dealing with bs from this company will be enough bad memories to ask them to pull the plug.
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September 2021 by Harold M.
My package was to be delivered today, 6/10/21, and was on a truck for delivery according to tracker at 7:57am. At 12:51pm, it was then noted as a delivery exception with a new delivery Today is 9/29/21, I have been waiting for a package, again, that was suppose to have been delivered on 9/22/21. I am still waiting. I received a status update today, telling me that my package was delivered at 6:09 pm. Well, I was home and no package is here. All I get is the run around from customer service, as to where my package is at. As far as I'm concerned, the driver is either lazy or marked it delivered and stole it. I'm so glad I don't have to send packages, because if I did, I definitely would never use this service to send packages to anyone.
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September 2021 by Jim Gebis
Easy and quick located in Safeway. Just go to customer service. Receipt given by phone.
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August 2021 by V S.
Package is already delayed by 4 days. Today tracking shows it's in Fairfield, and update is - your package is delayed for two more days! WTH how is it possible? That's a birthday gift, why you can not deliver it today?!?! It's 5 miles drive to my address!.. Update, Ok it has been just delivered, nice delivery lady, credits mostly to her